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It Customer Service Jobs (NOW HIRING)

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

JCK Restaurants

IT Field Technician

Eugene, OR

$19/hr

What You Bring 3+ years of experience in IT, customer service, or a related field. 1+ year of POS support desk experience (you know your terminals from your printers!). Hands-on hardware know-how ...

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How much do it customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are IT Customer Service representatives?

IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.

What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?

IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Customer Service Representative, and why are they important?

To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.

What is the difference between It Customer Service vs Technical Support Specialist?

AspectIt Customer ServiceTechnical Support Specialist
CredentialsBasic IT knowledge, customer service skillsTechnical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, call centers, remote supportOn-site or remote technical troubleshooting
Employer & IndustryIT service providers, tech companies, internal IT departmentsIT vendors, software companies, hardware providers
Search & Comparison IntentCustomer support roles, IT help desk jobsTechnical troubleshooting, IT support roles

While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.

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What are the most commonly searched types of It Customer Service jobs? The most popular types of It Customer Service jobs are:
What states have the most It Customer Service jobs? States with the most job openings for It Customer Service jobs include:
What job categories do people searching It Customer Service jobs look for? The top searched job categories for It Customer Service jobs are:
It Customer Service jobs near you
Infographic showing various It Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Baptist Memorial Health Care Corporation

Memphis, TN

$17.25 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Baptist Memorial Health Care rating

7.2

Company rating: 7.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

328th of 875 rated healthcare providers

Job description


Summary
The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of responsibility are oversight of all IT site support functions across the organization through a management team, the IT Service (Help) Desk function, and IT Communications. The position is focused on a solid understanding of operations and process and be able to create a common understanding of service level expectations while working in a participative manner with the end users as well as operational representatives to build relationships with customers throughout our various service areas.
Responsibilities
  • Oversee a team of direct reports who in turn collaborate with site support teams across our 22 acute care settings, our 150+ ambulatory sites, business operations, and academic environments.
  • Service Markets encompass West-Tennessee, Northern to Mid-Mississippi, North East Arkansas, and our Baptist University campus service areas.
  • Oversee our IT Customer Service Desk for Baptist Memorial Health's Corporate IT department.
  • Responsible for Corporate IT customer communications across the organization.
  • Provide leadership and be responsible for delivery of IT customer service throughout Baptist Memorial Health.
  • Establish credibility with all key customers in the system including being primary liaison to our Baptist Medical Group physicians.
  • Deliver a user focused, customer experience that ensures the information technology team is a client services organization. Both internally and externally.
  • Promote communication between IT and system users. Develop a credible priority-setting mechanism and effectively communicate.
  • Hire as necessary, train, manage and evaluate staff reporting to the Senior IT Executive. Provide guidance and support for information systems managers. Realign as necessary for more effective and streamlined operations.
  • Set reasonable customer satisfaction goals and work with the team to meet them consistently by way of existing intercompany service surveys.
  • Improve CSAT (Customer Satisfaction) scores, or other equivalent customer satisfaction metric.
  • Review all information technology operating and capital budgets, making necessary recommendations on strategies and related expenditures to assure consistency with corporate goals and objectives.
  • Strategically lead and develop a director team to enhance performance by setting clear accountable performance measures.

Requirements, Preferences and Experience
Education
Preferred: Master's Degree in Business Administration or related Field
Minimum: Bachelor's Degree in Business Administration or related Field
Experience
Minimum: 3 years of Management Experience in a related field.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 14877 - System Director-Service Delivery & Customer Experience
Facility: BMHCC Corporate Office
Department: HS IS Admin Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area

What Baptist Memorial Health Care employees say

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Baptist Memorial logo

About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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