* IT Customer Relationship Manager * * Role closes on 5/22 at 2P * Work schedule is HYBRID, in Richmond, VA (2 days onsite a week) * Interview is VIRTUAL AND ONSITE/IN-PERSON * Length of contract is ...
Quick apply
* IT Customer Relationship Manager * * Role closes on 5/22 at 2P * Work schedule is HYBRID, in Richmond, VA (2 days onsite a week) * Interview is VIRTUAL AND ONSITE/IN-PERSON * Length of contract is ...
Information Technology Specialist
Cleveland, OH · On-site
$57.33K/yr
Customer Service - Works with clients and customers (that is, any individuals who use or receive ... Specialized experience is defined asexperience providing IT customer service and support in ...
Information Technology Specialist
Cleveland, OH · On-site
$57.33K/yr
Customer Service - Works with clients and customers (that is, any individuals who use or receive ... Specialized experience is defined asexperience providing IT customer service and support in ...
VP of Information Technology
Charlotte, NC · On-site
$153.30K - $191.90K/yr
Proven ability optimizing all elements of the IT services. * Proven ability aligning business ... Help Establish and enforce the following processes and standards: IT Customer Support, IT Customer ...
VP of Information Technology
Charlotte, NC · On-site
$153.30K - $191.90K/yr
Proven ability optimizing all elements of the IT services. * Proven ability aligning business ... Help Establish and enforce the following processes and standards: IT Customer Support, IT Customer ...
Vice President of Information Technology
Charlotte, NC · On-site
$153.30K - $191.90K/yr
Proven ability optimizing all elements of the IT services. * Proven ability aligning business ... Help Establish and enforce the following processes and standards: IT Customer Support, IT Customer ...
Vice President of Information Technology
Charlotte, NC · On-site
$153.30K - $191.90K/yr
Proven ability optimizing all elements of the IT services. * Proven ability aligning business ... Help Establish and enforce the following processes and standards: IT Customer Support, IT Customer ...
Information Technology Student Assistant - IWS
Morehead, KY · On-site
$15.75 - $21.50/hr
The Information Technology Student Assistant is responsible for providing customer-facing support ... Essential Duties and Responsibilities Responds to customer support needs through our Service Desk ...
Information Technology Student Assistant - IWS
Morehead, KY · On-site
$15.75 - $21.50/hr
The Information Technology Student Assistant is responsible for providing customer-facing support ... Essential Duties and Responsibilities Responds to customer support needs through our Service Desk ...
VP of Corporate IT
Charlotte, NC · On-site
$153.30K - $191.90K/yr
Proven ability optimizing all elements of the IT services. * Proven ability aligning business ... Help Establish and enforce the following processes and standards: IT Customer Support, IT Customer ...
VP of Corporate IT
Charlotte, NC · On-site
$153.30K - $191.90K/yr
Proven ability optimizing all elements of the IT services. * Proven ability aligning business ... Help Establish and enforce the following processes and standards: IT Customer Support, IT Customer ...
IT Help Desk Technician - Level 1
Newark, OH · On-site
$17 - $25/hr
Previous experience in IT, customer service, or other related fields * Working knowledge of Windows O/S (V10 and V11), Microsoft Word, Excel, Outlook and various email platforms (Exchange, POP, IMAP ...
Veteran-friendly
Quick apply
IT Help Desk Technician - Level 1
Newark, OH · On-site
$17 - $25/hr
Previous experience in IT, customer service, or other related fields * Working knowledge of Windows O/S (V10 and V11), Microsoft Word, Excel, Outlook and various email platforms (Exchange, POP, IMAP ...
Veteran-friendly
System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Memphis, TN · On-site
$206K/yr
Overview Summary The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of ...
System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Memphis, TN · On-site
$206K/yr
Overview Summary The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of ...
IT Desktop Support/Customer Service Technician Tier II
Lake Success, NY · On-site
$25 - $33/hr
With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing ...
IT Desktop Support/Customer Service Technician Tier II
Lake Success, NY · On-site
$25 - $33/hr
With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing ...
IT Desktop Support/Customer Service Technician Tier II
New Hyde Park, NY · On-site
$25 - $33/hr
With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing ...
Quick apply
IT Desktop Support/Customer Service Technician Tier II
New Hyde Park, NY · On-site
$25 - $33/hr
With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing ...
IT Support Tech 1
Albuquerque, NM · On-site
$18.81 - $24.52/hr
IT Support Tech 1 Requisition ID req36783 Working Title IT Support Tech 1 Position Grade 09 Position Summary The UNM IT Service Deskplays a vital role in providing high-quality customer service and ...
IT Support Tech 1
Albuquerque, NM · On-site
$18.81 - $24.52/hr
IT Support Tech 1 Requisition ID req36783 Working Title IT Support Tech 1 Position Grade 09 Position Summary The UNM IT Service Deskplays a vital role in providing high-quality customer service and ...
The incumbent is responsible for providing IT Customer Service support. As an IT Specialist (CUSTSPT/SYSADMIN), the employee works on the DOJ-OCIO Service Desk with a background in the support of DOJ ...
The incumbent is responsible for providing IT Customer Service support. As an IT Specialist (CUSTSPT/SYSADMIN), the employee works on the DOJ-OCIO Service Desk with a background in the support of DOJ ...
Works closely with the entire IT team to support the network, cybersecurity, communications, data and customer service needs of Health following the IT policies, processes and operational standards ...
Quick apply
Works closely with the entire IT team to support the network, cybersecurity, communications, data and customer service needs of Health following the IT policies, processes and operational standards ...
Works closely with IT Customer Service team and Endpoint Administrators to test and deploy updated software and security patches and device images Analyzes and monitors all health systems for ...
Works closely with IT Customer Service team and Endpoint Administrators to test and deploy updated software and security patches and device images Analyzes and monitors all health systems for ...
IT Technician
Englewood, OH · On-site
Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Customer service experience is good. Here is some of the requirements as defined in the SOW. l ...
IT Technician
Englewood, OH · On-site
Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Customer service experience is good. Here is some of the requirements as defined in the SOW. l ...
IT Systems Administrator
Raleigh, NC · Hybrid
The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera ... Good customer service/support skills and an understanding of what it takes to provide good ...
IT Systems Administrator
Raleigh, NC · Hybrid
The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera ... Good customer service/support skills and an understanding of what it takes to provide good ...
... IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve infrastructure, hardware, and software issues, working ...
Quick apply
... IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve infrastructure, hardware, and software issues, working ...
Creates, updates, and tracks service call requests within service ticket tracking systems such as ... Qualifications High School with 6 - 9 years IT customer support (or commensurate experience)
Creates, updates, and tracks service call requests within service ticket tracking systems such as ... Qualifications High School with 6 - 9 years IT customer support (or commensurate experience)
IT Systems Administrator
Raleigh, NC · On-site
The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera ... Good customer service/support skills and an understanding of what it takes to provide good ...
IT Systems Administrator
Raleigh, NC · On-site
The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera ... Good customer service/support skills and an understanding of what it takes to provide good ...
Provide superb customer service to our user community. QUALIFICATIONS EDUCATION/CERTIFICATION ... Bachelor's degree in information technology, Computer Science or a related field. REQUIRED ...
Provide superb customer service to our user community. QUALIFICATIONS EDUCATION/CERTIFICATION ... Bachelor's degree in information technology, Computer Science or a related field. REQUIRED ...
It Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do it customer service jobs pay per hour?
As of May 29, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Customer Service Representative, and why are they important?
To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.
What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?
IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.
What are IT Customer Service representatives?
IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.
What is the difference between It Customer Service vs Technical Support Specialist?
| Aspect | It Customer Service | Technical Support Specialist |
|---|---|---|
| Credentials | Basic IT knowledge, customer service skills | Technical certifications (e.g., CompTIA, Microsoft) |
| Work Environment | Help desks, call centers, remote support | On-site or remote technical troubleshooting |
| Employer & Industry | IT service providers, tech companies, internal IT departments | IT vendors, software companies, hardware providers |
| Search & Comparison Intent | Customer support roles, IT help desk jobs | Technical troubleshooting, IT support roles |
While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.
More about It Customer Service jobs
What cities are hiring for It Customer Service jobs? Cities with the most It Customer Service job openings:
What are the most commonly searched types of It Customer Service jobs? The most popular types of It Customer Service jobs are:
What states have the most It Customer Service jobs? States with the most job openings for It Customer Service jobs include:
What job categories do people searching It Customer Service jobs look for? The top searched job categories for It Customer Service jobs are:
![IT Customer Relationship Manager[Hybrid]](https://www.ziprecruiter.com/svc/fotomat/public-nosensitive-ziprecruiter-logos/company/aa16758c.png){kind=small}
Contractor
Posted 14 days ago
Job description
- IT Customer Relationship Manager
- Role closes on 5/22 at 2P
- Work schedule is HYBRID, in Richmond, VA (2 days onsite a week)
- Interview is VIRTUAL AND ONSITE/IN-PERSON
- Length of contract is 12 months with rolling extensions
- Visa: Any Visa except CPT, TN and H1B
Desired Skills to Partner with Districts:
• Bachelor's degree or six (6) years or more of related experience.
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements.
• Strong communication skills in writing, speaking and presenting with leadership of all levels.
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.
• Ability to connect strategy to execution; Strategic thinker.
• Experience in Product Line planning, development and management. (
• Understanding of VDOT's Organization Structure to include Districts and Central Office.
About Smart-iPlace
Sourced by ZipRecruiter
SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Irving, TX, US
Year founded
2021