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It Customer Service Jobs (NOW HIRING)

Team JCK LLC

IT Field Technician

Eugene, OR · On-site

$19/hr

What You Bring 3+ years of experience in IT, customer service, or a related field. 1+ year of POS support desk experience (you know your terminals from your printers!). Hands-on hardware know-how ...

Federal IT Consulting

IL · On-site

$100K - $175K/yr

We are proud & honored to provide these services. FEDITC is seeking an Information Technology (IT) ... s)/Customer(s)/Prime contractor(s) Benefits: * Medical * Dental * Vision * 401K with 4% match

Mindlance

IT Technician-Imaging

Washington, DC · On-site

Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support * Experience with the Client standard operating systems and tools, including ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Strong active listening skills Strong customer focus and very personable Proven troubleshooting and ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or ...

UW Credit Union

IT Infrastructure Intern

Madison, WI · On-site

$20.50/hr

It's a great opportunity to learn technology, customer service and support, end user documentation ... The IT Infrastructure Intern must effectively carry out the essential duties of this position in a ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

This individual is also responsible for IT customer satisfaction and desktop productivity of all IEL employees. The IT Service Desk Manager will also research, recommend, plan and deploy new ...

U.S. Department of Defense (DOD)

$52K/yr

Participating in the planning and delivery of a full range of IT customer support services * Installing, configuring, upgrading and troubleshooting hardware and software components * Presenting ...

Avera Health

IT Service Desk Analyst

Sioux Falls, SD · On-site

$20.75 - $31.50/hr

A Brief Overview This position provides world class customer service for users needing technical support and guidance. The IT Service Desk Analyst has a passion for technology, is self-motivated and ...

Desert IT Solutions

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IT Technician

Las Vegas, NV · On-site

$50K - $70K/yr

Follow all standard service desk policies and procedures. * Answering or escalating customer ... Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of ...

MAXTECH

IT MSP Field Technician

Columbus, OH · On-site

$60K - $80K/yr

Previous experience in IT, customer service, or other related fields * Ubiquiti Network Equipment * Windows and MAC Computer Support and Deployment * Microsoft Certification (MCP) * Ability to build ...

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It Customer Service information

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How much do it customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IT Customer Service representative?

IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an IT Customer Service representative?

To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.

What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?

IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.

What is the difference between It Customer Service vs Technical Support Specialist?

AspectIt Customer ServiceTechnical Support Specialist
CredentialsBasic IT knowledge, customer service skillsTechnical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, call centers, remote supportOn-site or remote technical troubleshooting
Employer & IndustryIT service providers, tech companies, internal IT departmentsIT vendors, software companies, hardware providers
Search & Comparison IntentCustomer support roles, IT help desk jobsTechnical troubleshooting, IT support roles

While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.

Which IT customer service job is the highest paid?

The highest-paid IT customer service roles typically include senior technical support managers, IT service managers, or roles involving specialized skills such as network or cybersecurity support. These positions often require extensive experience, certifications, and leadership responsibilities, leading to higher salaries compared to entry-level customer service roles.
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What cities are hiring for It Customer Service jobs?

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What are the most commonly searched types of It Customer Service jobs?

The most popular types of It Customer Service jobs are:

What states have the most It Customer Service jobs?

States with the most job openings for It Customer Service jobs include:

What are popular job titles related to It Customer Service jobs?

For It Customer Service jobs, the most frequently searched job titles are:

It Customer Service jobs near you
Infographic showing various It Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

IT Support Tech 1

Albuquerque, NM • On-site

University of New Mexico
See more jobs at University of New Mexicoexternal

$24.77/hr

Full-time, Part-time

Medical, Dental, Vision, Life

Re-posted 16 days ago

University Of New Mexico rating

8.2

Company rating: 8.2 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

Job description

IT Support Tech 1
Requisition ID
req37259
Working Title
IT Support Tech 1
Position Grade
09
Position Summary
The UNM IT ServiceDesk plays a vital role in providing high-quality customer service and supportto the University of New Mexico community, including students, staff, faculty,retirees, and affiliates. Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport.
UNM IT is a criticalarea that maintains operations during some periods of University closures suchas winter break, inclement weather days, and other unexpected closures.
Key Responsibilities:
  • Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests.
  • Assist in theresolution of complex issues and escalate concerns as necessary, ensuringefficient and timely solutions.
  • Participate in ITService Desk projects aimed at enhancing support processes and improvingservice delivery.
  • Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting.
  • Collaborate with ITteams to ensure seamless coordination of IT services and provide expert supportwithin the Service Desk.
  • Work as part of ateam of Subject Matter Experts (SMEs) responsible for Tier 2 support, includingadvanced troubleshooting, customer support testing, and knowledge development.
  • Contribute tointernal training efforts and assist with the creation of resources thatenhance the effectiveness of the Service Desk.

See the Position Description for additional information.
Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
  • Experience delivering exceptional customer service in a technical support or service desk environment.
  • Experience with Incident Management and IT Service Management (ITSM) tools such as Cherwell, ServiceNow, or similar.
  • Excellent written and verbal communication skills, including experience writing clear, user-friendly documentation.
  • Experience collaborating with technical teams to resolve issues and improve service delivery.
    ITIL or HDI certification (or equivalent experience) preferred.
  • Demonstrated ability to manage multiple priorities while maintaining accuracy and professionalism.

Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.
Campus
Main - Albuquerque, NM
Department
IT Customer Service (319A)
Employment Type
Staff
Staff Type
Regular - Full-Time
Term End Date
Status
Non-Exempt
Pay
Hourly: 19.00 - $24.77
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
7/30/2026
Eligible for Hiring Incentive
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

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