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It Customer Service Jobs (NOW HIRING)

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

JCK Restaurants

IT Field Technician

Eugene, OR · On-site

$19/hr

What You Bring 3+ years of experience in IT, customer service, or a related field. 1+ year of POS support desk experience (you know your terminals from your printers!). Hands-on hardware know-how ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Strong active listening skills Strong customer focus and very personable Proven troubleshooting and ...

Nemo IT Solutions

IT / Software Services

Dallas, TX

... customer -centric IT consulting services for customers across the globe. Nemo IT Solutions, Inc. leverages its unique software development methodology and global delivery model to successfully ...

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It Customer Service information

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How much do it customer service jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are IT Customer Service representatives?

IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.

What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?

IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Customer Service Representative, and why are they important?

To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.

What is the difference between It Customer Service vs Technical Support Specialist?

AspectIt Customer ServiceTechnical Support Specialist
CredentialsBasic IT knowledge, customer service skillsTechnical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, call centers, remote supportOn-site or remote technical troubleshooting
Employer & IndustryIT service providers, tech companies, internal IT departmentsIT vendors, software companies, hardware providers
Search & Comparison IntentCustomer support roles, IT help desk jobsTechnical troubleshooting, IT support roles

While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.

More about It Customer Service jobs
What cities are hiring for It Customer Service jobs? Cities with the most It Customer Service job openings:
What are the most commonly searched types of It Customer Service jobs? The most popular types of It Customer Service jobs are:
What states have the most It Customer Service jobs? States with the most job openings for It Customer Service jobs include:
What job categories do people searching It Customer Service jobs look for? The top searched job categories for It Customer Service jobs are:
It Customer Service jobs near you
Infographic showing various It Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Tech II (IT Support Tech)

Customer Service Tech II (IT Support Tech)

System One

Washington, DC • On-site

$28.54/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Customer Service Tech II (IT Support Technician)
Location: Washington, DC | Onsite 
Compensation: $28.54
Security Clearance: Ability to obtain and maintain SEC Public Trust 

Responsibilities

  • Provide second-level technical support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be addressed at first contact.
  • Perform desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration.
  • Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation.
  • Coordinate with internal and external support teams to ensure timely resolution of escalated issues.
  • Assist with user training and provide guidance on best practices for SEC IT systems and tools.
  • Participate in continuous service improvement activities to enhance operational efficiency and user experience.
Requirements
  • Must meet contract citizenship/work authorization requirements.
  • Ability to obtain and maintain SEC Public Trust (or higher if required).
  • Bachelor''s degree.
  • Minimum 4 years of IT support experience in a service desk or desk-side environment.
  • Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications.
  • Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
  • Experience with workstation imaging, deployment, and enterprise software configuration.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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