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It Customer Service Jobs (NOW HIRING)

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations ... and patient customer service attitude. Preferred : • ITIL 4 and PMP or Scrum Master ...

4pconsultinginc

IT Project Manager 2

Atlanta, GA · On-site

$94K - $112K/yr

Partner with IT, Customer Operations, and Business Owners to deliver system enhancements. * Define and document business requirements, develop test plans, and lead UAT (User Acceptance Testing)

Foxys IT Services

IT Support Technician

Kings Mountain, NC · On-site

$20.75 - $28.50/hr

We are looking for experienced IT Support Technicians to join an enterprise IT support project as ... Deliver excellent customer service while supporting users with different levels of technical ...

CACI

Mission IT Lead

Denver, CO · On-site

Mission IT Lead Job Category: Information Technology Time Type: Full time Minimum Clearance ... customer service and support roles Understanding of ITIL service management best practices Broad ...

Clarapath

Manager, Information Technology (IT)

Hawthorne, NY · On-site

$100K - $122K/yr

Manager, Information Technology (IT) LOCATION: Hawthorne, NY (on-site) TYPE : Full time, regular ... Excellent communication, customer service, and collaboration skills * Ability to work independently ...

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How much do it customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IT Customer Service representative?

IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an IT Customer Service representative?

To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.

What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?

IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.

What is the difference between It Customer Service vs Technical Support Specialist?

AspectIt Customer ServiceTechnical Support Specialist
CredentialsBasic IT knowledge, customer service skillsTechnical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, call centers, remote supportOn-site or remote technical troubleshooting
Employer & IndustryIT service providers, tech companies, internal IT departmentsIT vendors, software companies, hardware providers
Search & Comparison IntentCustomer support roles, IT help desk jobsTechnical troubleshooting, IT support roles

While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.

Which IT customer service job is the highest paid?

The highest-paid IT customer service roles typically include senior technical support managers, IT service managers, or roles involving specialized skills such as network or cybersecurity support. These positions often require extensive experience, certifications, and leadership responsibilities, leading to higher salaries compared to entry-level customer service roles.
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It Customer Service jobs near you
Infographic showing various It Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

IT Service Manager

Vienna, VA • On-site

AAC Inc.
51 - 200 employees
Learn more about AAC Inc.external

Full-time

Re-posted 8 days ago

Job description

Job Summary:
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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