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It Customer Service Jobs (NOW HIRING)

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with ... It's a great opportunity to learn technology, customer service and support, end user documentation ...

Hydraulic Controls

Hose Tech CSR

Phoenix, AZ · On-site

$24 - $28/hr

Provides customer service in person, both internally and externally, assisting customers with selecting the best hose, fitting, or tubing product for their application. Fabricates finished hose and ...

Cristal

Information Technology (IT) Intern

Hamilton, MS

$11.75 - $15.75/hr

Information Technology (IT) Intern ID: 40081692 Job Location: USA - Hamilton, MS Job Function ... Excellent customer services skills and a positive, can-do attitude. * Familiarity with asset ...

MyEyeDr.

Sr. IT CRM Developer

Raleigh, NC · On-site

Bachelor's degree in Computer Science , Marketing Technology, or the equivalent combination of education, skills and experience. * CRM Certification(s) preferred * Proven experience using Liquid, CRM ...

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How much do it customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Customer Service Representative, and why are they important?

To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.

What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?

IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.

What are IT Customer Service representatives?

IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.

What is the difference between It Customer Service vs Technical Support Specialist?

AspectIt Customer ServiceTechnical Support Specialist
CredentialsBasic IT knowledge, customer service skillsTechnical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, call centers, remote supportOn-site or remote technical troubleshooting
Employer & IndustryIT service providers, tech companies, internal IT departmentsIT vendors, software companies, hardware providers
Search & Comparison IntentCustomer support roles, IT help desk jobsTechnical troubleshooting, IT support roles

While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.

More about It Customer Service jobs
What cities are hiring for It Customer Service jobs? Cities with the most It Customer Service job openings:
What are the most commonly searched types of It Customer Service jobs? The most popular types of It Customer Service jobs are:
What states have the most It Customer Service jobs? States with the most job openings for It Customer Service jobs include:
What job categories do people searching It Customer Service jobs look for? The top searched job categories for It Customer Service jobs are:
It Customer Service jobs near you
Infographic showing various It Customer Service job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
IT Infrastructure Intern

IT Infrastructure Intern

UW Credit Union

Madison, WI • Hybrid

$14.75 - $19.50/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with building and deploying laptops, desktops and other computing solutions. The Infrastructure Intern will also be involved with other occasional projects involving the deployment, support or recycling of network, computing, or mobile devices utilized by our end users.
It’s a great opportunity to learn technology, customer service and support, end user documentation authoring, process development and general business skills! This position is Limited Term; with the internship available for up to one year from the date of hire. The program requires 20 hours per week. Schedule can be flexible to support academic commitments. There may be opportunities to work additional hours during the summer or over the holidays.  The IT Infrastructure Intern must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of the organization in a positive manner.


PC/Laptop/VDI Build and Deployment

  • Assist in the build and deployment of all end user computing solutions utilized by UW Credit Union employee members.
  • Schedule and coordinate with end users, install required applications, migrate user settings/preferences, test and troubleshoot as needed.
  • Work with the end user to validate that everything is working to their satisfaction.
  • Perform in-place or replacement upgrades of Windows.

Office Moves

  • Assist with moving staff from one location to another and move staff from one area of a building to another following a move plan and move schedule.
  • Disconnect and reconnect PCs, monitors and peripherals.
  • Manages and organizes cables for office equipment.

Miscellaneous Project Work

  • Participate in structured project work focused on developing foundational knowledge of network infrastructure and system operations.
  • Coordinate and help recycle end-of-life computing equipment.
  • Author end user documentation.
  • Perform general organization/cleaning of lab/build areas.

Education & Experience

  • High School Diploma is required.
  • Current enrollment in college as a junior or senior is required. 
  • Enrollment in a Technology program is preferred.

Skills

  • Working knowledge of Microsoft operating systems and Microsoft 365 (Word, Excel, Outlook).
  • Experience working in a former role that involved providing excellent customer service.
  • Demonstrated analytical and problem-solving skills.
  • The ability to demonstrate strong interpersonal communication skills with comfort/ease, communicate clearly and interact professionally with other employees.
  • The ability to follow directions, stay focused, complete assigned tasks.

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • Hybrid work environment: minimum 3 days a week on-site
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • 457 deferred-compensation plan
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire.  UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category. 

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