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It Computer Support Jobs (NOW HIRING)

DMI

IT Help Desk Specialist

$57K/yr

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist (Journeyman Computer Support Specialist) to provide on-site Tier II IT help desk support to a federal ...

Tribalco

Computer Support Specialist V

Austin, TX · On-site

Bachelor's Degree in Computer Science, Information Technology, or related discipline(preferred) * 5+ years of experience as a computer technicianprovidingdesktop support. * Must possess and maintain ...

Uw

Computer Support Analyst 2

Seattle, WA · On-site

Dee Boersma, the Computer Support Analyst 2 is responsible for facilitating the daily functioning ... Coordinating IT support, purchase, insurance and backups * Advise on purchases of computers and ...

Winner Ford

IT SUPPORT SPECIALIST

Dover, DE · On-site

$60 - $80/hr

This individual demonstrates desktop computer experience, good judgement, and initiative to support users and resolve their IT issues. The IT Specialist works well both as part of a team and ...

Spee-Dee Delivery Service

IT Support

Saint Cloud, MN · On-site

$22 - $24/hr

IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned ... in Information Technology, Computer Science, or related field preferredPhysical ...

Spee-Dee Delivery Service

IT Support

Saint Cloud, MN · On-site

$22 - $24/hr

IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned ... in Information Technology, Computer Science, or related field preferredPhysical ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... Associate's degree or Bachelor's degree in IT, Computer Science, Engineering, or equivalent ...

Nexus Staff

Computer Support Specialist

Albany, NY · On-site

Computer Support Specialist Employment Type: Contract Work Hours: 40 hrs./week Work site: 100 ... Have a keen attention to detail Miscellaneous Information: * Monday through Friday, 40 hours per ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.75 - $27/hr

Install, configure, and maintain computer systems and applications. * Assist with the setup and ... Proven experience in IT technical support or a similar role. * Strong knowledge of Windows and Mac ...

IMTAS

Mid Level IT Specialist

Washington, DC · On-site

This position performs IT support duties and related problem solving using desktop IT support ... IT Certifications applicable to desktop and mobile computer support desired Experience providing ...

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How much do it computer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it computer support in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What is an IT computer support specialist?

An IT Computer Support specialist is a professional who helps individuals and organizations resolve technical issues with their computer systems, software, and networks. They provide troubleshooting assistance, install and configure hardware and software, and ensure that IT systems run efficiently. These specialists may work in person, over the phone, or via remote support tools to address problems and maintain technology infrastructure. Their role is vital for minimizing downtime and ensuring optimal performance of technology within an organization.

What are the key skills and qualifications needed to thrive as an IT computer support specialist?

To thrive as an IT Computer Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting, and typically at least a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving skills help in delivering clear assistance and managing user frustrations. These abilities ensure quick issue resolution, minimize downtime, and maintain smooth technology operations within the organization.

What are some common challenges IT computer support specialists face when troubleshooting user issues remotely?

IT Computer Support specialists often encounter challenges such as limited visibility into the user's device, difficulty communicating technical steps to non-technical users, and diagnosing problems without hands-on access. Remote troubleshooting can require patience, strong problem-solving skills, and the ability to guide users through solutions step by step. Building rapport and maintaining clear communication are crucial for resolving issues efficiently and ensuring user satisfaction.

What is the difference between It Computer Support vs Network Technician?

AspectIt Computer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, routers, switches
Job FocusHardware/software issues, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageWidespread across various sectorsPrimarily in IT and telecommunications

It Computer Support and Network Technician roles overlap in technical skills and certifications but differ mainly in focus. It Computer Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure. Both roles are essential in IT environments, often working together to ensure smooth technology operations.

Is a career in IT support worth IT?

A career as an IT support specialist can be worthwhile due to steady demand for technical assistance in various industries. It often requires troubleshooting skills, knowledge of hardware and software, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity fields.

What does an IT computer support job do?

An IT computer support job involves assisting users with hardware, software, and network issues, troubleshooting technical problems, and maintaining computer systems. Support specialists often use tools like remote access software and may hold certifications such as CompTIA A+ to perform their duties efficiently.

Which IT computer support job is the highest paid?

Senior IT support roles, such as IT Manager or Network Architect, tend to be the highest paid within the computer support field, often requiring advanced certifications and extensive experience. These positions typically offer higher salaries due to increased responsibilities and specialized skills in network infrastructure, cybersecurity, and systems management.
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It Computer Support jobs near you
Infographic showing various It Computer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.

IT Help Desk Specialist

Remote

DMI
See more jobs at DMIexternal

$57K/yr

Other

Medical, Life, Retirement

Re-posted 25 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI is seeking an IT Help Desk Specialist (Journeyman Computer Support Specialist) to provide on-site Tier II IT help desk support to a federal legislative branch agency in Washington, DC. These positions support the agency's IT team, handling an average of 270 service tickets per month across a mixed Windows and macOS endpoint environment. Both positions are designated Key Personnel under the contract.
Duties and Responsibilities:
  • Inspect, image, configure, and deploy Windows desktops, macOS systems, and mobile devices in accordance with division-specific requirements and IT standards; validate each device against security baselines before delivery.
  • Install, configure, troubleshoot, and maintain employee hardware, software, and peripheral components across Windows and macOS environments, including upgrades, patches, firmware updates, and approved security configurations compliant with Zero Trust and Defense-in-Depth standards.
  • Register and configure iOS and Android mobile devices within enterprise Mobile Device Management (MDM) platforms; train users on authentication, Multi-Factor Authentication (MFA), and secure remote connectivity.
  • Load and verify software packages and configuration baselines using automated imaging and patching tools such as Ivanti EPM, KACE, or equivalent.
  • Diagnose and resolve complex endpoint issues, including MFA failures, identity anomalies, network connectivity problems, and endpoint irregularities; apply independent judgment to identify root causes and implement corrective actions.
  • Support Tier I personnel by enforcing best practices, creating and validating standard operating procedures (SOPs), and reviewing escalations. Use JAMF and Microsoft Intune for endpoint automation and configuration management; analyze Windows Event Viewer and macOS Console logs to identify error patterns and prevent recurrence.
  • Administer Microsoft Entra ID and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management in coordination with IAM governance.
  • Support macOS and iOS administration, including device enrollment, configuration profile deployment, FileVault management, and integration with enterprise authentication and compliance frameworks.
  • Manage and track service tickets, providing clear and timely communication on status and resolutions through the official ticketing system, voicemail, email, and direct user interaction.
  • Replace defective or obsolete hardware and software; document all changes and verify asset records in accordance with agency asset management procedures.
  • Perform secure drive sanitization and destruction using BitRaser or other approved tools; maintain required documentation and certificates of destruction.
  • Identify recurring problem trends, develop mitigation strategies, and present findings and improvement recommendations to IT management.
  • Periodic Project and Engineering Tasks:
    • Implement and document imaging strategies using automation, scripting, and division-specific baselines to deliver secure, consistent workstation builds across all platforms.
    • Participate in patch management and vulnerability remediation cycles; coordinate with Nessus scan findings to prioritize remediation of critical and high-severity vulnerabilities.
    • Collaborate with IT technical leads across Cloud, Engineering, and Development teams to assess environment readiness and validate permissions.
    • Assist in responding to outages, service disruptions, and emergencies, including participation in incident response activities.
    • Recommend and implement advanced remedial measures, including driver updates, policy adjustments, and imaging corrections; automate solutions where feasible in coordination with agency IT leadership.

Qualifications
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Computer Science, or a closely related field.

Required Skills & Certifications:
  • Demonstrated experience with endpoint management and automation platforms: Ivanti, KACE, Microsoft Intune, and/or JAMF.
  • Enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and security baseline adherence.
  • Ability to manage and troubleshoot identity and access management services: Microsoft Entra ID/Active Directory, MFA, role-based access controls, and AWS-integrated identity solutions.
  • Ability to diagnose and resolve authentication, connectivity, and endpoint performance issues through analysis of system logs, Windows Event Viewer, and macOS Console diagnostics.
  • Experience coordinating cross-team incident response with Service Desk, Network Operations, and Cybersecurity teams.
  • Strong understanding of patch management, baseline configuration, and automated imaging processes.
  • Familiarity with cloud and hybrid environment management, including AWS-hosted resources and on-premises/cloud integrations.
  • Working knowledge of Zero Trust security principles and their application to endpoint, user, and network interactions.
  • Strong written and verbal communication skills; ability to document technical procedures, create user-facing guides, and mentor Tier I technicians.
  • Excellent customer service and problem-solving skills; ability to prioritize and manage multiple requests under tight deadlines.

Preferred Certifications:
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate (or equivalent)
  • Apple Certified IT Professional
  • AWS Certified Cloud Practitioner (or higher-level AWS certification)
  • ITIL Foundation or equivalent certification in service management
  • Certified SysOps Administrator - Associate

Clearance Requirements:
  • Must obtain a favorable FBI criminal background check and complete fingerprinting before beginning work.
  • Must complete agency-required IT Security Awareness training before start and annually thereafter.
  • Must sign a Non-Disclosure Agreement upon hire.

Citizenship Status Required: Must be a U.S. citizen
Physical Requirements: None required for this position.
Location: Remote, US
#LI-MS3
Minimum Salary Rate
$57,393.00
Median Salary Rate
$62,246.00
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:
  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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