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It Computer Support Jobs in Georgia (NOW HIRING)

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Lauren Pendragon Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for ...

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

John Bonner Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for faculty and ...

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

John Bonner Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for faculty and ...

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Lauren Pendragon Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for ...

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

OR Associate' s/Vocational/Technical degree in a related field such as computer and information ... OR 1+ year of experience at the lower-level IT Support Specialist 2 or position equivalent.

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

... in Information Technology, Computer Science, or related field (or equivalent professional ... Experience supporting distributed / hybrid teams across multiple time zones * Nice to have: Prior ...

HLBMA LLC

IT Support Engineer II

Ellabell, GA · On-site

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field required Experience: * 2-5+ years of experience in IT systems, IT support, or infrastructure management

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It Computer Support information

What is an IT computer support specialist?

An IT Computer Support specialist is a professional who helps individuals and organizations resolve technical issues with their computer systems, software, and networks. They provide troubleshooting assistance, install and configure hardware and software, and ensure that IT systems run efficiently. These specialists may work in person, over the phone, or via remote support tools to address problems and maintain technology infrastructure. Their role is vital for minimizing downtime and ensuring optimal performance of technology within an organization.

What are the key skills and qualifications needed to thrive as an IT computer support specialist?

To thrive as an IT Computer Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting, and typically at least a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving skills help in delivering clear assistance and managing user frustrations. These abilities ensure quick issue resolution, minimize downtime, and maintain smooth technology operations within the organization.

What are some common challenges IT computer support specialists face when troubleshooting user issues remotely?

IT Computer Support specialists often encounter challenges such as limited visibility into the user's device, difficulty communicating technical steps to non-technical users, and diagnosing problems without hands-on access. Remote troubleshooting can require patience, strong problem-solving skills, and the ability to guide users through solutions step by step. Building rapport and maintaining clear communication are crucial for resolving issues efficiently and ensuring user satisfaction.

What is the difference between It Computer Support vs Network Technician?

AspectIt Computer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, routers, switches
Job FocusHardware/software issues, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageWidespread across various sectorsPrimarily in IT and telecommunications

It Computer Support and Network Technician roles overlap in technical skills and certifications but differ mainly in focus. It Computer Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure. Both roles are essential in IT environments, often working together to ensure smooth technology operations.

Is a career in IT support worth IT?

A career as an IT support specialist can be worthwhile due to steady demand for technical assistance in various industries. It often requires troubleshooting skills, knowledge of hardware and software, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity fields.

What does an IT computer support job do?

An IT computer support job involves assisting users with hardware, software, and network issues, troubleshooting technical problems, and maintaining computer systems. Support specialists often use tools like remote access software and may hold certifications such as CompTIA A+ to perform their duties efficiently.

Which IT computer support job is the highest paid?

Senior IT support roles, such as IT Manager or Network Architect, tend to be the highest paid within the computer support field, often requiring advanced certifications and extensive experience. These positions typically offer higher salaries due to increased responsibilities and specialized skills in network infrastructure, cybersecurity, and systems management.
It Computer Support jobs near you
Infographic showing various It Computer Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Specialist 3

Conyers, GA • On-site

Aita Consulting Services, Inc
IT Services • 51 - 200 employees
Learn more about Aita Consulting Services, Incexternal

$25/hr

Contractor

Re-posted 10 days ago

Job description

Only W2
Onsite Position - *Must Be Local to Metro Atlanta*
 
Skill Matrix Required

**Professional certification (e.g., A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION***
 
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
 
Duties and Responsibilities: 
This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems).  Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences.  This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies

Specific Duties Include:

  • Maintaining cost-efficient, scalable cloud environments for the organization.
  • Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
  • Designing, building, and maintaining internal cloud applications for the organization.
  • Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
  • Making hardware and software recommendations for the organization, based on needs of the project and organization.
  • Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
  • Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
  • Provides customer support in supporting software, configurations, and business submission processes.
  • Looking for ways to improve operations within company to digitize common tasks.
  • Keeping data leakage and downtime to an absolute minimum.
  • Assists other members of the IT Infrastructure team.
  • Monitors ticket activities and provide escalation when needed.
  • Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
  • May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.

Minimum Qualifications:

Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.

OR

Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.

OR

One year of experience at the lower-level IT Support Specialist 2 or position equivalent. 

Competencies Needed
  • 2-3+ years providing IT support and management experience
  • Professional certification (e.g. A+, Network+, Cloud+ or equivalent)
  • Experience with using ServiceNow.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
  • Must have the ability to detect emerging trends and make recommendations for change.
  • Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
  • Display current knowledge of technologies (computer systems, mobile devices, and technology products).
  • Experience with resolving TCP/IP network issues.
  • Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
  • Proven problem-solving skills. 
Required/Desired Skills:
 
 
SkillRequired /DesiredAmountCandidate ExperienceBachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, softwareRequired0 Knowledge of basic network troubleshooting.Required3YearsKnowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol.Required2YearsExperience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application softwareRequired2YearsKnowledge of Microsoft Active Directory local and group policy.Required2YearsProfessional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATIONRequired0 Experience with using ServiceNowRequired2YearsExperience with resolving TCP/IP network issuesRequired2YearsExperience in automation and provisioning technologies, such as AWS CLI and TerraformRequired2Years