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It Computer Support Jobs in Georgia (NOW HIRING)

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience) * 5-7 years of IT support experience with progression into L2-L3 responsibilities * 3-5 years within a ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$100 - $125/hr

Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience). * 5-7 years of IT support experience with progression into L2-L3 responsibilities. * 3-5 years within ...

Cajun Operating Company

IT Support Engineer

Atlanta, GA · On-site

Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience) * 5-7 years of IT support experience with progression into L2-L3 responsibilities * 3-5 years within a ...

Flight Centre Travel Group (usa) Inc

$18.25 - $25.25/hr

IT Support Officer - Broadbeach, QLD Apply now Refer a friend Job no: 532341 Brand: Ignite Work ... Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software ...

Hermeus

Sr IT Support Specialist

Atlanta, GA · On-site

$103K - $127K/yr

Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience ... Experience supporting Azure/AWS and virtualized infrastructure. * Familiarity with ITIL/service ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 ...

City of Fairburn

IT ANALYST

Fairburn, GA · On-site

$57K - $60K/yr

... optimization, computer networking, and technical support; or any equivalent combination of ... or management information systems; knowledge of new technology systems. * Ability to read ...

CITY OF FAIRBURN

IT ANALYST

Fairburn, GA

... optimization, computer networking, and technical support; or any equivalent combination of ... or management information systems; knowledge of new technology systems. * Ability to read ...

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It Computer Support information

What is an IT computer support specialist?

An IT Computer Support specialist is a professional who helps individuals and organizations resolve technical issues with their computer systems, software, and networks. They provide troubleshooting assistance, install and configure hardware and software, and ensure that IT systems run efficiently. These specialists may work in person, over the phone, or via remote support tools to address problems and maintain technology infrastructure. Their role is vital for minimizing downtime and ensuring optimal performance of technology within an organization.

What are the key skills and qualifications needed to thrive as an IT computer support specialist?

To thrive as an IT Computer Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting, and typically at least a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving skills help in delivering clear assistance and managing user frustrations. These abilities ensure quick issue resolution, minimize downtime, and maintain smooth technology operations within the organization.

What are some common challenges IT computer support specialists face when troubleshooting user issues remotely?

IT Computer Support specialists often encounter challenges such as limited visibility into the user's device, difficulty communicating technical steps to non-technical users, and diagnosing problems without hands-on access. Remote troubleshooting can require patience, strong problem-solving skills, and the ability to guide users through solutions step by step. Building rapport and maintaining clear communication are crucial for resolving issues efficiently and ensuring user satisfaction.

What is the difference between It Computer Support vs Network Technician?

AspectIt Computer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, routers, switches
Job FocusHardware/software issues, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageWidespread across various sectorsPrimarily in IT and telecommunications

It Computer Support and Network Technician roles overlap in technical skills and certifications but differ mainly in focus. It Computer Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure. Both roles are essential in IT environments, often working together to ensure smooth technology operations.

Is a career in IT support worth IT?

A career as an IT support specialist can be worthwhile due to steady demand for technical assistance in various industries. It often requires troubleshooting skills, knowledge of hardware and software, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity fields.

What does an IT computer support job do?

An IT computer support job involves assisting users with hardware, software, and network issues, troubleshooting technical problems, and maintaining computer systems. Support specialists often use tools like remote access software and may hold certifications such as CompTIA A+ to perform their duties efficiently.

Which IT computer support job is the highest paid?

Senior IT support roles, such as IT Manager or Network Architect, tend to be the highest paid within the computer support field, often requiring advanced certifications and extensive experience. These positions typically offer higher salaries due to increased responsibilities and specialized skills in network infrastructure, cybersecurity, and systems management.
It Computer Support jobs near you
Infographic showing various It Computer Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Engineer

Atlanta, GA • On-site

Church's Chicken
Food Services and Drinking Places • 1 - 5K employees
Learn more about Church's Chickenexternal

Full-time

Re-posted 11 days ago

Church's Texas Chicken rating

4.6

Company rating: 4.6 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

88th of 108 rated fast food restaurants

Job description

Church's Texas Chicken
Employee Job Description
Job Title: IT Support Engineer
Reports To: Director of Technology Operations
Department: Technology and Digital Platforms
Location: RSC Atlanta, Georgia
Job Summary:
The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity, application, and network environments, combining hands-on troubleshooting with deep technical analysis, root cause resolution, and continuous improvement initiatives.
The position integrates endpoint management, cloud administration, networking, and security operations to ensure a secure, stable, and high-performing IT landscape. Operating within a structured, metrics-driven IT service model, the engineer partners closely with infrastructure and security teams while leveraging automation and AI to enhance efficiency, accelerate issue resolution, and improve overall user experience. In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead automation and continuous improvement initiatives, and influence endpoint, cloud, and security architecture decisions.
Key Duties/Responsibilities:
  • Technical Support & Troubleshooting:
    • Proven ability to support both onsite and remote users across distributed environments, including troubleshooting endpoint, network, and collaboration tools in hybrid work settings
    • Diagnosing and resolving complex hardware, software, and system issues across desktops, laptops, mobile devices, and peripherals
    • Troubleshoot enterprise applications, identity, and connectivity issues
    • Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced diagnostics), and Level 3 (complex escalations and root cause analysis) for end users and enterprise systems.
    • Maintain thorough documentation and communication throughout all escalation stages to drive continuous improvement and ensure efficient, SLA-driven resolution.
  • Endpoint & Device Management:
    • Administer Microsoft Intune for device enrollment, compliance, patching, and application deployment
    • Manage endpoints across Windows, macOS, iOS, and Android platforms
    • Support endpoint lifecycle including imaging, deployment, and upgrades
  • Asset & Inventory Management:
    • Manage lifecycle of IT assets (deployment, tracking, auditing, retirement) across devices, AV equipment, and network hardware
    • Maintain accurate inventory, asset ownership, and location tracking using ITSM/asset tools
    • Support refresh cycles and conduct audits to ensure compliance and accuracy
  • Azure Cloud Administration:
    • Troubleshoot and resolve issues affecting Microsoft Secure Score pillars: Identity (e.g., authentication, Conditional Access), Data (protection in M365 and cloud SaaS), Applications (security and permissions), and Endpoints (Intune compliance).
    • Has proven experience using Microsoft Purview for data governance, compliance, and information protection, such as applying sensitivity labels, classifying data, and enforcing policies. Ensure controls are implemented consistently across On-Premises, Cloud, and SaaS environments.
  • Conference Room & AV Equipment:
    • Configure, support, and maintain conference room technology (e.g., Microsoft Teams Rooms, video conferencing systems, displays, AV hardware)
    • Troubleshoot meeting room and collaboration technology issues to ensure seamless user experience
  • Ticket & Incident Management:
    • Manage incidents and service requests using ITSM tools (ServiceNow, Freshservice, etc.)
    • Prioritize and resolve issues based on business impact and SLA requirements
    • Perform root cause analysis and contribute to problem management initiatives
  • Collaboration & Documentation:
    • Work cross-functionally with infrastructure, security, and application teams
    • Maintain knowledge base articles, SOPs, and technical documentation
    • Identify recurring issues and implement long-term improvements
  • Security & Compliance:
    • Enforce IT security policies, endpoint compliance, and Conditional Access controls
    • Support endpoint protection tools (e.g., Microsoft Defender)
    • Participate in patching, vulnerability remediation, and security initiatives
  • User Support & Training:
    • Provide end-user support and training on Microsoft 365, Teams, conferencing tools, and enterprise systems
    • Promote security awareness and best practices (e.g., MFA, phishing awareness)
    • Utilize AI tools to assist with troubleshooting, ticket triage, and knowledge management

Position Requirements (Education, Qualifications, Experience):
  • Education & Experience:
    • Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience)
    • 5-7 years of IT support experience with progression into L2-L3 responsibilities
    • 3-5 years within a formal enterprise help desk/service desk environment
    • Experience working with vendors and SLA-based support models
    • 2-3 years supporting hybrid cloud environments
    • Experience supporting application integrations and technology rollouts
    • Experience with asset lifecycle management and endpoint deployment
    • Experience using AI tools to support troubleshooting and IT operations.
    • ITIL certification or proven hands-on experience applying ITIL frameworks, including incident, problem and change management processes within a structured IT service environment

  • Technical Skills:
    • Microsoft 365, Azure AD / Entra ID, Intune
    • Windows, macOS, iOS, Android support
    • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN, Wi-Fi)
    • Conference room and AV technology support
    • Endpoint security (Microsoft Defender, Conditional Access)
    • ITSM tools (ServiceNow, Freshservice, Jira, or similar)
    • Scripting/automation (PowerShell, Python - preferred)
  • Desired Certifications:
    • CompTIA A+, CompTIA Network+, or Microsoft Certified (MCP, MD-102, AZ-104) preferred.
  • Soft Skills
    • Strong communication skills (written and verbal)
    • Excellent customer service and user engagement skills
    • Highly organized with ability to manage multiple priorities
    • Self-motivated with ability to work independently and collaboratively.

Competencies:
  • Technical & Analytical Excellence: Demonstrates critical thinking and structured problem-solving, strong execution and prioritization abilities, proactive ownership and initiative, effective cross-functional collaboration with teams and vendors, and a commitment to continuous improvement with an emphasis on automation and efficiency.
  • Vendor Management: Proven experience engaging and managing external vendors and managed service providers, including coordinating issue resolution, tracking performance against SLAs, participating in vendor QBRs (Quarterly Business Reviews), and escalating to ensure consistent service delivery and accountability.
  • AI-Enabled Support & Automation: Proven experience supporting enterprise AI tools, including Microsoft Copilot and AI-driven platforms, with a focus on troubleshooting and facilitating end-user adoption. Identifies opportunities to automate repetitive tasks using scripting and AI-driven workflows, while ensuring responsible, secure, and compliant use in alignment with enterprise governance and data protection standards.
  • Collaboration & Cross-Functional Partnership: Collaborates with infrastructure, security, application, and vendor teams to address complex issues. Bridges technical teams and business users for clear alignment. Proactively shares knowledge to foster team learning and support.
  • Security & Risk Awareness: Shows solid knowledge of identity protection, endpoint security, and data governance. Actively spots and addresses risks from user actions, system flaws, and configuration issues.

Physical Requirements:
Capable of fulfilling essential job duties, with or without reasonable accommodation. Must be able to lift, install, and provide support for IT and AV equipment as necessary.
1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's®, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

What Church's Texas Chicken employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Church's Chicken logo

About Church's Chicken

Sourced by ZipRecruiter

Church's Chicken is a premier business in the fast food and restaurant industry, renowned for its expansive network of quick-service chicken restaurants. Located in Atlanta, GA, US, and with an official website at churchs.com, the company serves millions of customers globally. The enterprise prides itself on its classic, home-style fried chicken, tenders, and biscuits, as well as a variety of delectable sides, desserts, and sauces. Since its founding by George W. Church Sr. in 1952, the company has devoted itself to providing quality meals at a great value, and today has over 1,500 locations across 25 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

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