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It Support Desk Jobs (NOW HIRING)

Trexon

IT Support Desk Technician

Bohemia, NY · On-site

$22.25 - $30.50/hr

The Information Technology Support Desk Technician is responsible for diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. This position's primary focus is to ...

Trexon

IT Support Desk Technician

Hauppauge, NY

$21.75 - $30/hr

The Information Technology Support Desk Technician is responsible for diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. This position's primary focus is to ...

Kids for the Future

IT Support Desk

Charlotte, NC · On-site

$250/hr

Associate degree in Information Technology or related field required * 2 years of IT support, help desk, or technical support experience required * Expertise with Microsoft Office Suite required

Robinson Tech

Tech-Intern

Kennewick, WA · On-site

$15.25 - $20.25/hr

Support the Helpdesk, Support Desk, and Projects teams wherever needed. Qualifications * Interest in Information Technology or Cybersecurity. * Strong communication and customer service skills.

Optiline Enterprises LLC

IT Support Specialist

Nashua, NH · On-site

$20 - $25/hr

... Support desk phones, VoIP/softphones, voicemail, and business mobile phones • Assist field and ... The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security ...

Optiline Enterprises

IT Support Specialist

Nashua, NH · On-site

... Support desk phones, VoIP/softphones, voicemail, and business mobile phones · Assist field and ... The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security ...

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It Support Desk information

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How much do it support desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it support desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Desk professional?

IT Support Desk professionals are specialists who provide technical assistance and support to users experiencing issues with computer systems, software, hardware, or networks. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns. Their responsibilities often include responding to help desk tickets, guiding users through solutions, escalating complex issues, and maintaining documentation. Effective IT Support Desk professionals possess strong communication skills, technical knowledge, and a customer service mindset. They play a crucial role in ensuring that an organization's technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Desk professional?

To thrive as an IT Support Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with technical teams. These competencies are vital for resolving technical issues efficiently, minimizing downtime, and ensuring user satisfaction.

What are some common challenges faced by IT Support Desk professionals and how can they be effectively managed?

IT Support Desk professionals often encounter challenges such as handling high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. Effectively managing these challenges involves prioritizing tickets, using clear and empathetic communication, and continuously updating technical knowledge. Many support desks utilize ticketing systems and knowledge bases to streamline workflow and improve response times, while teamwork and collaboration with other IT staff help resolve complex issues more efficiently.

What is the difference between It Support Desk vs Help Desk Technician?

AspectIt Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft certifications
Work EnvironmentCorporate IT, technical support teamsCustomer service centers, technical support roles
Employer & IndustryIT departments across industriesIT service providers, customer support

It Support Desk and Help Desk Technician roles often overlap, with both requiring technical certifications and supporting users. The main difference lies in scope: It Support Desk roles typically involve more technical troubleshooting and system support within organizations, while Help Desk Technicians focus on customer-facing support and issue resolution. Both roles are essential in IT support structures, but their focus and work environments differ slightly.

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It Support Desk jobs near you
Infographic showing various It Support Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support Desk Technician

Bohemia, NY • On-site

Trexon
Electrical Equipment, Appliance, and Component Manufacturing • 11 - 50 employees
Learn more about Trexonexternal

$22.25 - $30.50/hr

Full-time

Re-posted 2 days ago

Job description

FLSA STATUS: Hourly/Non-Exempt
DEPARTMENT: Information Technology
SUPERVISOR: IT Manager
DIRECT REPORTS: No
Position Summary
Power Connector, LLC is entering a new and exciting phase of growth and opportunity filled with innovative and progressive thinking and strategizing with Amphenol.
The Information Technology Support Desk Technician is responsible for diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. This position's primary focus is to ensure employees can work without interruption by quickly resolving technical issues.
This individual is a dynamic, adaptable, open-minded problem solver with exceptional interpersonal, communication, and analytical skills. In turn, these skills will be used to increase ticket resolution time, user satisfaction, ticket prioritization and workload efficiency, and the system improvement process. This position will work closely with the Information Technology Manager and our corporate team to emphasize the company's true business potential.
This position is responsible for supporting Power Connector and occasionally our sister company, Amphenol NEXUS Technologies, in Stamford CT.
Minimum Qualifications
Education:
  • High school diploma or equivalent required
  • Associate degree in information technology, Customer Science, or related field preferred

Experience:
  • 0-3 years of experience in IT support, help desk, or technical support role
  • Experience with Windows and/or macOS environments

Knowledge:
  • Basic understanding of computer hardware, software, and networking concepts
  • Knowledge of operating systems (Windows, macOS)
  • Understanding of Microsoft 365/Office Suite and common business applications
  • Familiarity with IT security best practices (password policies, phishing awareness)
  • Basic networking concepts (DNS, DHCP, Wi-Fi connectivity)

Skills:
  • Strong troubleshooting and problem-solving abilities
  • Excellent customer service and communication skills
  • Ability to prioritize and manage multiple support tickets
  • Documentation and attention to detail
  • Remote support tools usage
  • Time management and ability to work under pressure
  • Team collaboration and escalation judgement

Job Responsibilities
  • Respond to IT support requests via phone, email, chat, or ticketing system
  • Diagnose and resolve hardware, software, and network issues
  • Install, configure, and update computer systems and applications
  • Assist with password resets, account access, and user onboarding/offboarding
  • Escalate unresolved issues to support teams
  • Maintain accurate documentation of issues, resolutions, and system changes
  • Support printers, mobile devices, and peripheral equipment
  • Monitor system alerts and perform basic system maintenance
  • Ensure compliance with IT policies and security standards
  • Provide user training and guidance when needed
  • Ensure compliance with company policies, procedures, and information security standards
  • Test new hardware, software, and system updates before deployment to end users
  • Maintain confidentiality and security of sensitive company and employee information
  • Continuously develop technical knowledge and stay current on emerging technologies and industry best practices
  • Collaborate with vendors and third-party service providers to resolve technical issues and coordinate repairs
  • Assist in maintaining IT asset inventory and tracking equipment lifecycle management
  • Participate in IT projects, technology rollouts, and infrastructure improvements as assigned
  • Support conference room technology, video conferencing systems, and collaborating tools
  • Perform hardware setup, imaging, deployment, relocation, and replacement of workstations and peripherals

Other responsibilities, initiatives and ad-hoc projects as required.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk, working on a computer for extended period, occasional lifting of computer equipment (up to 25-50 lbs), frequent use of hands for typing, mouse usage, and equipment handling. The noise level in the work environment is usually low to moderate.
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About Trexon

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Macedonia, OH, US

Year founded

2021

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