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It Support Desk Jobs (NOW HIRING)

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Salary: 46,000 - 55,000 Complete Network is looking for a support desk technician with an ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

First Fed

IT Support Technician

Seattle, WA · On-site

$24.50 - $33.50/hr

Position Purpose The IT Support Technician is the front-line technical support representative to ... You will be expected to provide Support Desk Level support to employees, assist in other IT areas ...

Cumming Group

IT Support Technician

Columbia, SC · On-site

$20 - $27.25/hr

Responsibilities : • Answer calls and respond to tickets from the Support Desk ticketing system ... (IT Support Tech II) when necessary. • Use the IT Ticketing system to log calls, document steps ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

From the help desk to server setups and management, networking, cloud solutions, etc., this ... skilled IT Support Specialists to help with our ever-expanding client base. We have positions ...

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It Support Desk information

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How much do it support desk jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for it support desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an IT helpdesk do?

An IT helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of common IT tools are essential for this role.

What is the difference between It Support Desk vs Help Desk Technician?

AspectIt Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft certifications
Work EnvironmentCorporate IT, technical support teamsCustomer service centers, technical support roles
Employer & IndustryIT departments across industriesIT service providers, customer support

It Support Desk and Help Desk Technician roles often overlap, with both requiring technical certifications and supporting users. The main difference lies in scope: It Support Desk roles typically involve more technical troubleshooting and system support within organizations, while Help Desk Technicians focus on customer-facing support and issue resolution. Both roles are essential in IT support structures, but their focus and work environments differ slightly.

What are the key skills and qualifications needed to thrive as an IT Support Desk professional, and why are they important?

To thrive as an IT Support Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with technical teams. These competencies are vital for resolving technical issues efficiently, minimizing downtime, and ensuring user satisfaction.

What are some common challenges faced by IT Support Desk professionals and how can they be effectively managed?

IT Support Desk professionals often encounter challenges such as handling high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. Effectively managing these challenges involves prioritizing tickets, using clear and empathetic communication, and continuously updating technical knowledge. Many support desks utilize ticketing systems and knowledge bases to streamline workflow and improve response times, while teamwork and collaboration with other IT staff help resolve complex issues more efficiently.

Will IT help desk be replaced by AI?

IT support desk roles involve troubleshooting, customer service, and problem-solving that require human judgment and communication skills. While AI tools can assist with routine tasks and diagnostics, they are unlikely to fully replace IT help desk professionals in the near future, as human oversight remains essential for complex issues and personalized support.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include specialized roles such as high-level IT consultants, freelance cybersecurity experts, or project managers with extensive experience and certifications. These positions often require advanced skills, industry certifications, and the ability to handle complex, high-stakes projects, sometimes working on a contract or freelance basis. Such roles are less common and usually involve significant responsibility or expertise.

What are IT Support Desk professionals?

IT Support Desk professionals are specialists who provide technical assistance and support to users experiencing issues with computer systems, software, hardware, or networks. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns. Their responsibilities often include responding to help desk tickets, guiding users through solutions, escalating complex issues, and maintaining documentation. Effective IT Support Desk professionals possess strong communication skills, technical knowledge, and a customer service mindset. They play a crucial role in ensuring that an organization's technology runs smoothly and efficiently.

What job makes $10,000 a month without a degree?

An IT Support Desk role typically does not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in technology or sales, such as software sales or cybersecurity, can reach that level without a degree if combined with strong expertise, certifications, and proven performance. Most roles at this income level require extensive experience, certifications, or entrepreneurial success.
More about It Support Desk jobs
What cities are hiring for It Support Desk jobs? Cities with the most It Support Desk job openings:
What states have the most It Support Desk jobs? States with the most job openings for It Support Desk jobs include:
It Support Desk jobs near you
Infographic showing various It Support Desk job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 43% Full Time, 7% Part Time, 7% Temporary, and 36% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Support Desk Engineer II

IT Support Desk Engineer II

Heartland Business Systems LLC

Little Chute, WI • On-site

Full-time

Posted 6 days ago

Heartland Business Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

58th of 204 rated it services

Job description

Job Type
Full-time
Description
Position Summary:
This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.
Roles and Responsibilities/ Essential Functions:
  • Respond to auto generated ticket alerts both critical and non-critical.
  • Monitor and work tickets in ticket system for client submitted requests.
  • Acknowledge and respond to tickets based on Managed Services SLA.
  • Be part of a phone call queue for client call in requests.
  • Review monthly client reports and provide resolutions solutions based on generated reports.
  • Escalate tickets to internal departments and clients IT departments.
  • Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
  • Remote application and hardware support for switches, routers, firewalls, servers, and storage.
  • Monitor and analyze customer networks, systems, backups, and security appliances.
  • Work with customer's primary field engineer to perform work on an as needed basis.
  • From time to time, project manage internal department initiatives.
  • Contribute and enhance internal department process/system documentation
  • Follow policies and procedures on a department and per client basis.
  • Conduct training of customers or colleagues in both formal and informal environments.
  • Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
  • Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
  • Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
  • Perform other duties, as assigned

Requirements
Competencies:
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Adaptability - Ability to adapt to change in the workplace.
  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
  • Honesty / Integrity - Ability to be truthful and be credible in the workplace.
  • Innovative - ability to look beyond the standard solutions
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Strategic Planning - ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:
  • 3+ years' experience working in an IT service role, systems administration, and network administration.

Preferred Experience:
  • 5 years' experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
  • 4+ years' experience working in a customer facing IT service role
  • Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
  • Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:
  • Associate degree in a technology-related field or a combination of education and relevant experience
  • Customer service-oriented skillset
  • Advanced knowledge of Microsoft Windows Operating System
  • Basic knowledge of network printing
  • Basic knowledge of Antivirus software packages
  • Basic knowledge of core server administration within Microsoft Windows Server
  • Basic knowledge of Mac OS
  • Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:
  • Bachelor's degree in a technology-related field.
  • Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
  • Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans
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