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It Support Desk Jobs (NOW HIRING)

TalentBridge

Support Desk Lead

Chevy Chase, MD · On-site

Chevy Chase, MD - Onsite Contract: 6+ Months Position Overview We are seeking a highly skilled and experienced Support Desk Lead to join our IT support team. This role is essential in providing ...

Infoyogi LLC

IT Support Engineer

San Jose, CA · On-site

... support desk. § Analyzing technician (peer) workflows to identify areas of improvement and ... the IT team with system provisioning and device refresh/replacements.      § ...

Complete IT Evolved

Support Desk Technician

Albany, NY · On-site

$46K - $55K/yr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

$60 - $80/hr

* Serve as the first point of contact for all IT support requests across the agency ... Triage, prioritize, resolve, document, and escal...! help desk tickets * Troubleshoot Windows and ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT service ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Follow all standard service desk policies and procedures. * Answering or escalating customer ...

Cumming Group

IT Support Technician

Miami, FL

$22.93 - $29.06/hr

The IT Support Technician is the initial support level responsible for internal technical support ... Answer calls and respond to tickets from the Support Desk ticketing system. * Communicate using MS ...

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It Support Desk information

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How much do it support desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it support desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Desk professional?

IT Support Desk professionals are specialists who provide technical assistance and support to users experiencing issues with computer systems, software, hardware, or networks. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns. Their responsibilities often include responding to help desk tickets, guiding users through solutions, escalating complex issues, and maintaining documentation. Effective IT Support Desk professionals possess strong communication skills, technical knowledge, and a customer service mindset. They play a crucial role in ensuring that an organization's technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Desk professional?

To thrive as an IT Support Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with technical teams. These competencies are vital for resolving technical issues efficiently, minimizing downtime, and ensuring user satisfaction.

What are some common challenges faced by IT Support Desk professionals and how can they be effectively managed?

IT Support Desk professionals often encounter challenges such as handling high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. Effectively managing these challenges involves prioritizing tickets, using clear and empathetic communication, and continuously updating technical knowledge. Many support desks utilize ticketing systems and knowledge bases to streamline workflow and improve response times, while teamwork and collaboration with other IT staff help resolve complex issues more efficiently.

What is the difference between It Support Desk vs Help Desk Technician?

AspectIt Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft certifications
Work EnvironmentCorporate IT, technical support teamsCustomer service centers, technical support roles
Employer & IndustryIT departments across industriesIT service providers, customer support

It Support Desk and Help Desk Technician roles often overlap, with both requiring technical certifications and supporting users. The main difference lies in scope: It Support Desk roles typically involve more technical troubleshooting and system support within organizations, while Help Desk Technicians focus on customer-facing support and issue resolution. Both roles are essential in IT support structures, but their focus and work environments differ slightly.

More about It Support Desk jobs

What cities are hiring for It Support Desk jobs?

Cities with the most It Support Desk job openings:

What states have the most It Support Desk jobs?

States with the most job openings for It Support Desk jobs include:

What are popular job titles related to It Support Desk jobs?

For It Support Desk jobs, the most frequently searched job titles are:

It Support Desk jobs near you
Infographic showing various It Support Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Support Line Specialist

Oklahoma City, OK • On-site

MidFirst Bank
1 - 5K employees
Learn more about MidFirst Bankexternal

Full-time

PTO

Posted 6 days ago

MidFirst Bank rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

73rd of 176 rated banks

Job description

Description
The Support Line Technician team member is responsible for the first tier investigation and documentation of technical issues reported by internal MidFirst users. This includes end user PC related issues, in-house applications, and 3rd party applications used by the MidFirst team.
  • Provides 1st Tier technical support to MidFirst end users.
  • Processes and creates incident/service request tickets into the MidFirst ticketing systems. conducting first level troubleshooting with emphasis on the following
    • Problem/Request determination
    • Priority assignment
    • Resolution
  • Identifies second Tier problems and assigns appropriate personnel groups according to Service Level Agreements (SLAs) and Support Desk Procedures (SDPs) for further problem determination and resolutions.
  • Demonstrates exceptional support service in all contacts with end users.
  • Assists Support Desk Manager with administrative functions such as policies, procedure documentation and incorporate reporting for the Support Desk.
  • Assists Support Desk Manager with Projects as needed.
  • Must be willing to flex shift by 1 hour when covering PTO.

Necessary Knowledge, Skills and Abilities:
Education
  • Associates degree in computer science, information technology, or related technical field or
  • Minimum of one (1) year of helpdesk and IT support work experience or
  • Any equivalent combination of education and experience.
  • Active Directory experience

Preferred Experience
Two to three years of experience in IT Customer Support or Help Desk and one to two years of experience performing advanced troubleshooting on PC related issues.
Two to three years of practical Active Directory experience.
Two to three years of managing/involved in time sensitive projects
Strongly Preferred
Previous Financial Institution experience
Excellent Oral and Written communication skills.
Ability to exercise sound judgment in evaluating situations and in making decisions
Excellent Multitasking skills
Knowledge of Microsoft Office Suites and Windows OS
Working knowledge of process documentation
Working knowledge of PowerShell
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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