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It Associate Jobs in Provo, UT (NOW HIRING)

Agupdate

Associate, Systems Engineering

Draper, UT · On-site

$120 - $160/hr

Associate, Systems Engineering with Goldman Sachs Services LLC in Draper, Utah. Develop expertise ... Information Technology, or related field and one (1) year of experience in job offered or related ...

New

AYR Global IT Solutions Inc

Electro Mechanic

Sandy, UT · On-site

$25.75 - $31.75/hr

Company Description AYR Global IT Solutions is a national staffing firm focused on cloud ... Fulltime Permanent Candidate Details 1+ to 2 years' experience Minimum Education - Associate ...

Baby Cubby

Retail Associate Sandy, UT

Sandy, UT · On-site

$15/hr

Retail Associate Position As a company our purpose is to enrich families' lives. On our retail team ... Are willing to help where needed, whether it's customer service or cleaning a bathroom Computer ...

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All JobsIt Associate JobsIt Associate Jobs in Provo, UT

It Associate information

See Provo, UT salary details

$12

$27

$52

How much do it associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it associate in Provo, UT is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $33.22 per hour, depending on experience, location, and employer.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Provo, UT?

The most popular types of It jobs in Provo, UT are:

What job categories do people searching It Associate jobs in Provo, UT look for?

The top searched job categories for It Associate jobs in Provo, UT are:

What cities near Provo, UT are hiring for It Associate jobs?

Cities near Provo, UT with the most It Associate job openings:

It Associate jobs near you

GSD Global Support Tech Generalist, English with Japanese Preferred

The Church of Jesus Christ of Latter-day Saints

Riverton, UT • Hybrid

Full-time

Re-posted 29 days ago

Church of Jesus Christ of Latter-day Saints rating

8.7

Company rating: 8.7 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

3rd of 18 rated religious organizations

Job description

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

This is a full-time (40-hour/week) position. Must be able to work the following days and time - It would be Monday- Friday 4:30 PM - 1:00 AM. Under current hybrid working arrangements, the person in this position may be required to work in our Riverton, UT office once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval. 

Learn more about the GSD HERE! 

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
  • High School Diploma or equivalent required
  • Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
  • 0 to 2 years previous computer technical support
  • Fluency in reading, writing, and speaking English is required. 
  • Fluency in reading, writing, and speaking Japanese is preferred. 
  • Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient with troubleshooting all Windows Operating systems
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
  • Must be able to work Monday-Friday 4:30 PM to 1:00 AM
  • Although this is a hybrid position, must live close to the office based in Riverton, UT USA
  • Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
  • Provides technical support of hardware, systems, sub-systems and/or applications
  • Assists with navigating around application menus, may be required to remote into customer's computer
  • Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
  • Offers alternative solutions where appropriate
  • Records all customer contact information in CRM system
  • Escalates more complex problems to the Global Tech Support Specialist when appropriate
  • Performs work under general supervision

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