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Tier 1 Associate Jobs in Provo, UT (NOW HIRING)

CenCore LLC

Future IT Roles

Springville, UT · On-site

... Support (Tier 1-3) DevOps & Automation (CI/CD, Scripting, Infrastructure as Code) Database ... High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles) * Relevant ...

Smile Systems

Associate Dentist

Midvale, UT · On-site

$20K/mo

Associate Dentist - Utah Smile Clinic (Midvale, UT) $20K+ Monthly | Tues-Fri/Sat Schedule | Loyal ... One - We've got demand. You bring the care. (Wednesday-Saturday Schedule) ✅ Top-Tier Tech - ...

Smile Systems

Associate Dentist

Midvale, UT · On-site

Salary: $20K + monthly Associate Dentist Utah Smile Clinic (Midvale, UT) $20K+ Monthly | Tues-Fri ... Full Schedule, Day One Weve got demand. You bring the care. (Wednesday-Saturday Schedule) Top-Tier ...

Quanta Services

IT Analyst- Helpdesk

Heber City, UT · On-site

This role is to provide tier 1 technical support to employees, ensuring timely resolution of ... High school diploma or equivalent; associate degree or relevant certification (A+, Network ...

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All JobsTier 1 Associate JobsTier 1 Associate Jobs in Provo, UT

Tier 1 Associate information

See Provo, UT salary details

$25.5K

$133.6K

$293.7K

How much do tier 1 associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for tier 1 associate in Provo, UT is $133,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $201,000.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What cities near Provo, UT are hiring for Tier 1 Associate jobs? Cities near Provo, UT with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $133,578 per year, or $64.2 per hour.

Member Advocate (Lehi, UT - Contract)

Collective Health

Lehi, UT • Hybrid

Other

Medical

Posted 8 days ago

Collective Health rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

202nd of 488 rated business services

Job description

Start Date: September 8, 2026
End Date: February 26, 2027 

Training shift:  8am-5pm MT (first 4 weeks)
Post-training shifts: 8am - 4:30pm / 8:30am - 5pm / 9:30am - 6pm / 10am - 6:30pm / 10:30am - 7pm MT

Location - Hybrid:  Lehi, UT office (2 days/week in office - Mondays & Tuesdays)

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:
  • Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support 
  • Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
  • Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include:
  • Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Ability to learn new software programs and adapt quickly to new processes 
  • You are technologically savvy 
  • Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
  • 1+ years of experience in a fast paced work environment 
  • 1+ years experience in customer-facing role
  • Bilingual (English/Spanish) is a plus
  • Prior healthcare experience 
  • Bachelor's or Associate's degree
Pay Transparency Statement

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

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