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It Associate Jobs in Provo, UT (NOW HIRING)

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

What We're Looking For An associate degree in Information Technology, Computer Science, or a related field is preferred. An equivalent combination of education, training, and relevant experience will ...

Mity-Lite

IT Helpdesk

Orem, UT

$22 - $25/hr

What We're Looking For An associate degree in Information Technology, Computer Science, or a related field is preferred. An equivalent combination of education, training, and relevant experience will ...

Socket.dev

IT Support Specialist

Holladay, UT · On-site

$52 - $75/hr

Associate's or bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * Experience tracking service metrics or reporting Why Join Us * Be part of a collaborative ...

New

Conduent, Inc.

IT Operations Analyst II

Sandy, UT · On-site

$54K - $71K/yr

Job Title: IT Operations Analyst II Work Schedule: (3 Days, noon to midnight with rotating on-call) ... Through our dedicated associates, Conduent delivers mission-critical services and solutions on ...

CenCore LLC

Future IT Roles

Springville, UT · On-site

High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles) * Relevant ... Experience in government or defense-related IT projects

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It Associate information

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$12

$27

$52

How much do it associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it associate in Provo, UT is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $33.22 per hour, depending on experience, location, and employer.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Provo, UT?

The most popular types of It jobs in Provo, UT are:

What job categories do people searching It Associate jobs in Provo, UT look for?

The top searched job categories for It Associate jobs in Provo, UT are:

What cities near Provo, UT are hiring for It Associate jobs?

Cities near Provo, UT with the most It Associate job openings:

It Associate jobs near you

IT Helpdesk

Mity-Lite

Orem, UT • On-site

$22 - $25/hr

Full-time

Posted 9 days ago

Job description

IT Helpdesk
Pay Range: $22-$25/Hour
Position: Full-Time - In Office
Location: Orem, Utah
About MITY Inc.
MITY Inc. is a leading manufacturer of commercial furniture and seating solutions headquartered in Orem, Utah. Since 1987, we have grown into a family of trusted brands, including MityLite, Holsag, Bertolini, and Broda.
Our team is guided by four core values: Make It Safe; Improve Each Day; Trust Is Key; You Matter. These values shape how we work together, support our customers, and continuously improve our organization.
About the Role
MITY Inc. is seeking a dependable Help Desk Technician to provide frontline technical support to employees across the organization. This position helps maintain a reliable and efficient technology environment by resolving technical issues, supporting employee onboarding and offboarding, and keeping workplace technology running smoothly.
The ideal candidate enjoys solving problems, communicates clearly, and takes pride in helping others succeed. This is an excellent opportunity for someone who wants to build their IT expertise while supporting both office and manufacturing operations.
What You'll Own and Support
  • Respond to employee support requests through phone, email, chat, and the IT ticketing system. Monitor assigned queues, prioritize requests, and keep employees informed throughout the resolution process.
  • Diagnose and resolve common hardware, software, network, account, and application issues, escalating complex, urgent, or recurring problems when appropriate.
  • Install, configure, maintain, and troubleshoot computers, printers, mobile devices, peripherals, and approved business applications.
  • Assist with device deployments, software updates, equipment replacements, and other technology refresh projects.
  • Support employee onboarding and offboarding, including account provisioning, equipment setup, access management, and secure deprovisioning.
  • Maintain accurate service tickets documenting reported issues, troubleshooting steps, employee communication, and resolutions.
  • Provide first-level support for manufacturing-floor technology, including workstations, printers, barcode scanners, handheld devices, and other production-related equipment.
  • Support conference-room technology, shared devices, and office productivity tools to minimize disruptions to business operations.
  • Coordinate with internal IT team members and external vendors to resolve issues efficiently and communicate recurring problems or trends to senior IT staff.
  • Maintain knowledge-base articles, FAQs, and standard procedures; educate employees on technology best practices; and follow all information-security, data-privacy, and access-control requirements.

What We're Looking For
An associate degree in Information Technology, Computer Science, or a related field is preferred. An equivalent combination of education, training, and relevant experience will also be considered.
Previous experience in a help desk, technical support, customer service, or similar IT support role is preferred. Candidates should be comfortable installing and troubleshooting computers, printers, mobile devices, and related equipment.
Practical knowledge of Windows, Microsoft 365, and basic networking concepts is important. Familiarity with macOS, Active Directory, account provisioning, and ticketing platforms such as Jira, ServiceNow, or Freshservice is helpful.
Strong problem-solving, organization, and time-management skills are essential. The successful candidate will communicate clearly, provide excellent customer service, and work effectively both independently and as part of a team.
Work Environment and Schedule
This is a full-time, in-office position based in Orem, Utah. The Help Desk Technician will provide support in both office and manufacturing environments and may travel between nearby company facilities as needed.

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