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It Assistant Jobs in Madison, WI (NOW HIRING)

GENERAL BEVERAGE SALES CO

IT Internship

Madison, WI

$15 - $20.25/hr

Track and update asset inventory records, ensuring accurate and up-to-date information. Assist in ... Technology, or a related program Familiarity with hardware, software, and network systems ...

General Beverage

IT Internship

Madison, WI · On-site

$15 - $20.25/hr

... Assist in the setup and configuration of end-user devices, such as computers, laptops, printers ... issues. IT Asset Management: • Assist in managing IT assets, including hardware, software ...

Wisconsin

MRI Tech Assistant

Madison, WI · On-site

$24/hr

In this role, the MRI Tech Assistant will support both clinical and research imaging operations ... For more information, refer to the campus benefits webpage and the SMPH University Staff Benefits ...

University of Wisconsin

Mri Tech Assistant

Madison, WI · On-site

In this role, the MRI Tech Assistant will support both clinical and research imaging operations ... For more information, refer to the campus benefits webpage and the SMPH University Staff Benefits ...

University of Wisconsin

MRI Tech Assistant

Madison, WI · On-site

In this role, the MRI Tech Assistant will support both clinical and research imaging operations ... For more information, refer to the campus benefits webpage and the SMPH University Staff Benefits ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... employees. * Assist with password resets, account access issues, and basic multi-factor ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... employees. * Assist with password resets, account access issues, and basic multi-factor ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... employees. * Assist with password resets, account access issues, and basic multi-factor ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues. Assist ... Technology Operations Maintain IT asset inventory. Document common solutions and procedures. Keep ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues. Assist ... Technology Operations Maintain IT asset inventory. Document common solutions and procedures. Keep ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues. Assist ... Technology Operations Maintain IT asset inventory. Document common solutions and procedures. Keep ...

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All JobsIt JobsIt Assistant JobsIt Assistant Jobs in Madison, WI

It Assistant information

See Madison, WI salary details

$11

$22

$39

How much do it assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it assistant in Madison, WI is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.75 per hour, depending on experience, location, and employer.

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

Are there low entry IT assistant jobs?

Yes, entry-level IT assistant positions often require minimal experience and may only need basic knowledge of computer hardware, software, and troubleshooting. These roles typically offer on-the-job training and can serve as a starting point for a career in IT, with some positions requiring certifications like CompTIA A+.

Which IT assistant job is easiest to get into?

Entry-level IT assistant positions are generally the easiest to obtain, often requiring minimal prior experience and basic technical skills such as troubleshooting, hardware setup, or software support. These roles may also accept relevant certifications like CompTIA A+ and typically have lower educational requirements, making them accessible for beginners entering the IT field.
More about It Assistant jobs

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For It Assistant jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching It Assistant jobs in Madison, WI look for?

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Cities near Madison, WI with the most It Assistant job openings:

It Assistant jobs near you
Infographic showing various It Assistant job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 3% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,517 per year, or $22.8 per hour.

IT Internship

Madison, WI

GENERAL BEVERAGE SALES CO
Beverage Manufacturing • 501 - 1,000 employees

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

412th of 423 rated retail wholesalers

Respectful managers

Learn more about GENERAL BEVERAGE SALES COexternal

$15 - $20.25/hr

Internship

Posted 28 days ago

Job description

Description


About General Beverages Sales Co.

General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water and non-alcoholic beverages. Established in 1933, GB has been family-owned ever since. We currently operate in all of Wisconsin's 72 counties as consultants to over 11,000 licensed retail business customers helping them to profitably select, promote, merchandise, and sell consumer products in the beverage category. We proudly employ 900 employees across the State of Wisconsin. Our mission is to be the trusted distributor partner of our suppliers and customers in order to advance our collective beverage business and support the growth of our family of employees.

This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. This position is intended for students pursuing continuing education in IT disciplines and is intended to last 6 months or less.


Responsibilities include but are not limited to:

Technical Support:

Respond to IT support requests via various channels (phone, email, ticketing system) and provide prompt and effective solutions.

Troubleshoot hardware, software, and network issues reported by end-users, diagnosing problems, and implementing appropriate resolutions.

Provide assistance with software installations, upgrades, patches, and configurations


Issue Resolution:

Analyze and resolve IT incidents and service requests within agreed-upon service level agreements (SLAs).

Document all support activities, including issue details, troubleshooting steps, and resolution outcomes.

Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution.


User Management and Support:

Create and manage user accounts, permissions/authorizations, and access controls across various systems and applications.

Provide technical support and troubleshooting assistance to end-users, addressing hardware, software, and network-related issues.

Assist in the setup and configuration of end-user devices, such as computers, laptops, printers, and mobile devices.

Communicate effectively with end-users, providing clear instructions and guidance to resolve their IT-related queries or issues.


IT Asset Management:

Assist in managing IT assets, including hardware, software licenses, and peripherals.

Track and update asset inventory records, ensuring accurate and up-to-date information.

Assist in coordinating equipment procurement, setup, and decommissioning processes.

Requirements

Currently enrolled in a bachelor's degree or associate degree in Computer Science, Information Technology, or a related program

Familiarity with hardware, software, and network systems, including Windows and iOS operating systems.

Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures.

Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions.

Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.

Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus.

Must possess a valid driver's license.

Ability to pass pre-employment drug screen.

What General Beverage employees say

Pay

Hours and flexibility

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