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Information Technology Assistant Jobs in Madison, WI

GENERAL BEVERAGE SALES CO

IT Internship

Madison, WI · On-site

$15 - $20.25/hr

Track and update asset inventory records, ensuring accurate and up-to-date information. Assist in ... Technology, or a related program Familiarity with hardware, software, and network systems ...

General Beverage

IT Internship

Madison, WI · On-site

$15 - $20.25/hr

... Assist in the setup and configuration of end-user devices, such as computers, laptops, printers ... issues. IT Asset Management: • Assist in managing IT assets, including hardware, software ...

Wisconsin

MRI Tech Assistant

Madison, WI · On-site

$24/hr

In this role, the MRI Tech Assistant will support both clinical and research imaging operations ... For more information, refer to the campus benefits webpage and the SMPH University Staff Benefits ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

Description SHINE Technologies is seeking an IT Support Specialist to provide advanced technical ... Systems Support and Collaboration Assist with provisioning, configuration, deployment, and support ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... employees. * Assist with password resets, account access issues, and basic multi-factor ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... employees. * Assist with password resets, account access issues, and basic multi-factor ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... employees. * Assist with password resets, account access issues, and basic multi-factor ...

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Office Moves * Assist with moving staff from one location to another and move staff from one area ...

New

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$20.50/hr

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with ... PC/Laptop/VDI Build and Deployment * Assist in the build and deployment of all end user computing ...

New

UW Credit Union

IT Infrastructure Intern

Madison, WI · On-site

$20.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Office Moves * Assist with moving staff from one location to another and move staff from one area ...

New

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Information Technology Assistant information

See Madison, WI salary details

$11

$22

$39

How much do information technology assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for information technology assistant in Madison, WI is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.75 per hour, depending on experience, location, and employer.

What is the job of an information technology assistant?

As an information technology assistant, your job is to troubleshoot and repair computers for a business or government agency. IT assistants frequently install new hardware and software, configure existing systems to meet the organization's needs, return defective products to vendors, negotiate prices on new equipment, and monitor network use. You may also help prepare department budgets, replace equipment while following an upgrade schedule, and evaluate the relevance of emerging technology. When working for the government, you may be asked to participate in emergency response and remain at work in spite of evacuations. Some IT assistants are on-call for support outside of regular hours.

What are the key skills and qualifications needed to thrive as an information technology assistant, and why are they important?

To thrive as an Information Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and network basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, operating systems (Windows, macOS), and basic networking tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set standout candidates apart in this role. These skills are crucial for efficiently resolving technical issues, supporting organizational productivity, and ensuring smooth IT operations.

How does an information technology assistant typically collaborate with other departments within an organization?

Information Technology Assistants often work closely with various departments to resolve technical issues, set up new hardware or software, and ensure smooth operation of IT systems. They may assist in onboarding new employees by configuring workstations and user accounts, and frequently communicate with non-technical staff to troubleshoot problems or provide basic IT training. This role requires strong communication skills and the ability to translate technical concepts into easy-to-understand terms, fostering effective collaboration across teams.

What is the difference between Information Technology Assistant vs Network Technician?

AspectInformation Technology AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft Office certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice settings, help desk supportData centers, network infrastructure sites
Job FocusGeneral IT support, hardware/software troubleshootingNetwork setup, maintenance, troubleshooting

While both roles support IT operations, an Information Technology Assistant provides broader technical support within an organization, whereas a Network Technician specializes in network infrastructure and connectivity issues. The roles often overlap in certifications and work environments, but their primary focus differs, making each suited for specific IT career paths.

What is the easiest information technology assistant job to get?

Entry-level IT assistant positions that require basic computer skills, such as help desk support or hardware setup, are generally the easiest to obtain. These roles often require minimal certifications and focus on customer service and troubleshooting, making them accessible for beginners.
More about Information Technology Assistant jobs

What are the most commonly searched types of Information Technology jobs in Madison, WI?

The most popular types of Information Technology jobs in Madison, WI are:

What are popular job titles related to Information Technology Assistant jobs in Madison, WI?

For Information Technology Assistant jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Information Technology Assistant jobs in Madison, WI look for?

The top searched job categories for Information Technology Assistant jobs in Madison, WI are:

What cities near Madison, WI are hiring for Information Technology Assistant jobs?

Cities near Madison, WI with the most Information Technology Assistant job openings:

Information Technology Assistant jobs near you
Infographic showing various Information Technology Assistant job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,510 per year, or $22.8 per hour.

IT Internship

GENERAL BEVERAGE SALES CO

Madison, WI • On-site

$15 - $20.25/hr

Internship

Re-posted 7 days ago

General Beverage rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

416th of 428 rated retail wholesalers

Job description

Description


About General Beverages Sales Co.

General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water and non-alcoholic beverages. Established in 1933, GB has been family-owned ever since. We currently operate in all of Wisconsin's 72 counties as consultants to over 11,000 licensed retail business customers helping them to profitably select, promote, merchandise, and sell consumer products in the beverage category. We proudly employ 900 employees across the State of Wisconsin. Our mission is to be the trusted distributor partner of our suppliers and customers in order to advance our collective beverage business and support the growth of our family of employees.

This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. This position is intended for students pursuing continuing education in IT disciplines and is intended to last 6 months or less.


Responsibilities include but are not limited to:

Technical Support:

Respond to IT support requests via various channels (phone, email, ticketing system) and provide prompt and effective solutions.

Troubleshoot hardware, software, and network issues reported by end-users, diagnosing problems, and implementing appropriate resolutions.

Provide assistance with software installations, upgrades, patches, and configurations


Issue Resolution:

Analyze and resolve IT incidents and service requests within agreed-upon service level agreements (SLAs).

Document all support activities, including issue details, troubleshooting steps, and resolution outcomes.

Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution.


User Management and Support:

Create and manage user accounts, permissions/authorizations, and access controls across various systems and applications.

Provide technical support and troubleshooting assistance to end-users, addressing hardware, software, and network-related issues.

Assist in the setup and configuration of end-user devices, such as computers, laptops, printers, and mobile devices.

Communicate effectively with end-users, providing clear instructions and guidance to resolve their IT-related queries or issues.


IT Asset Management:

Assist in managing IT assets, including hardware, software licenses, and peripherals.

Track and update asset inventory records, ensuring accurate and up-to-date information.

Assist in coordinating equipment procurement, setup, and decommissioning processes.

Requirements

Currently enrolled in a bachelor's degree or associate degree in Computer Science, Information Technology, or a related program

Familiarity with hardware, software, and network systems, including Windows and iOS operating systems.

Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures.

Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions.

Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.

Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus.

Must possess a valid driver's license.

Ability to pass pre-employment drug screen.

What General Beverage employees say

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