Strengthen technology controls and issue management, translating risk into action that improves operational resilience. As a Tech Risk and Controls Lead at JPMorganChase within Network Services , you ...
Strengthen technology controls and issue management, translating risk into action that improves operational resilience. As a Tech Risk and Controls Lead at JPMorganChase within Network Services , you ...
Integrate AI governance into existing Technology and Cyber GRC processes, including issue management, risk acceptances, and control testing. - (10%) * Enable governance tooling (e.g., GRC platforms ...
New
Integrate AI governance into existing Technology and Cyber GRC processes, including issue management, risk acceptances, and control testing. - (10%) * Enable governance tooling (e.g., GRC platforms ...
New
Proactively identify project risks and develop mitigation and issue management plans * Perform other duties as assigned Requirements * 4+ years of Project Management experience, with demonstrated ...
Proactively identify project risks and develop mitigation and issue management plans * Perform other duties as assigned Requirements * 4+ years of Project Management experience, with demonstrated ...
Integrate AI governance into existing Technology and Cyber GRC processes, including issue management, risk acceptances, and control testing. - (10%) * Enable governance tooling (e.g., GRC platforms ...
New
Integrate AI governance into existing Technology and Cyber GRC processes, including issue management, risk acceptances, and control testing. - (10%) * Enable governance tooling (e.g., GRC platforms ...
New
Pharmacist II-EMR - Epic Home Infusion
Cincinnati, OH · On-site +1
$52.66 - $81.93/hr
Utilize appropriate Issue Management and Change Control methods to implement system solutions. * Support departmental efforts to improve customer satisfaction. * Evaluate and monitor system ...
Pharmacist II-EMR - Epic Home Infusion
Cincinnati, OH · On-site +1
$52.66 - $81.93/hr
Utilize appropriate Issue Management and Change Control methods to implement system solutions. * Support departmental efforts to improve customer satisfaction. * Evaluate and monitor system ...
Administrator - LNHA
$115K - $160K/yr
Assists with team member issue management * Excellent clinic * Patient/Responsible party satisfaction. * Census Management * Accounts receivable * Controllable Cost Management * Quality of Care ...
Administrator - LNHA
$115K - $160K/yr
Assists with team member issue management * Excellent clinic * Patient/Responsible party satisfaction. * Census Management * Accounts receivable * Controllable Cost Management * Quality of Care ...
ESG Project Manager
Westerville, OH · On-site
$25 - $25.80/hr
... issue management, and implementation follow-through. • Familiarity with budget processes, stakeholder coordination, and vendor or consultant management is preferred.
New
Quick apply
ESG Project Manager
Westerville, OH · On-site
$25 - $25.80/hr
... issue management, and implementation follow-through. • Familiarity with budget processes, stakeholder coordination, and vendor or consultant management is preferred.
New
1-20-Sr Project Manager
Columbus, OH · On-site
$80 - $100/hr
Create project level risk and issue management plans. The candidate will coordinate and produce project level resource reports. * Create and maintain a business plan and return on investment data for ...
Quick apply
1-20-Sr Project Manager
Columbus, OH · On-site
$80 - $100/hr
Create project level risk and issue management plans. The candidate will coordinate and produce project level resource reports. * Create and maintain a business plan and return on investment data for ...
Program Manager
Columbus, OH · On-site
... issue management, risk management, change control, and periodicstatus reports. Assumes key role in the development of the project budget andits presentation as necessary. * Servesas a key liaison ...
Program Manager
Columbus, OH · On-site
... issue management, risk management, change control, and periodicstatus reports. Assumes key role in the development of the project budget andits presentation as necessary. * Servesas a key liaison ...
Escalation & Issue Management * Serve as the primary Virtual Account Management solution escalation point during onboarding and early production. * Coordinate issue resolution across: * Technology ...
Escalation & Issue Management * Serve as the primary Virtual Account Management solution escalation point during onboarding and early production. * Coordinate issue resolution across: * Technology ...
Escalation & Issue Management * Serve as the primary Virtual Account Management solution escalation point during onboarding and early production. * Coordinate issue resolution across: * Technology ...
Escalation & Issue Management * Serve as the primary Virtual Account Management solution escalation point during onboarding and early production. * Coordinate issue resolution across: * Technology ...
Administrator - LNHA
Loveland, OH · On-site
$115K - $160K/yr
Assists with team member issue management * Excellent clinic * Patient/Responsible party satisfaction. * Census Management * Accounts receivable * Controllable Cost Management * Quality of Care ...
Administrator - LNHA
Loveland, OH · On-site
$115K - $160K/yr
Assists with team member issue management * Excellent clinic * Patient/Responsible party satisfaction. * Census Management * Accounts receivable * Controllable Cost Management * Quality of Care ...
Proactively identify project risks and develop mitigation and issue management plans * Perform other duties as assigned Requirements * 4+ years of Project Management experience, with demonstrated ...
Proactively identify project risks and develop mitigation and issue management plans * Perform other duties as assigned Requirements * 4+ years of Project Management experience, with demonstrated ...
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
New
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
New
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
Program Manager
Columbus, OH · On-site
... issue management, risk management, change control, and periodic status reports. Assumes key role in the development of the project budget and its presentation as necessary. * Serves as a key liaison ...
Program Manager
Columbus, OH · On-site
... issue management, risk management, change control, and periodic status reports. Assumes key role in the development of the project budget and its presentation as necessary. * Serves as a key liaison ...
Program Manager[onsite]
Columbus, OH · On-site
These reports will be produced for the executive level management as well as detailed level reports on an as needed basis. • Create project level risk and issue management plans. The candidate will ...
Quick apply
Program Manager[onsite]
Columbus, OH · On-site
These reports will be produced for the executive level management as well as detailed level reports on an as needed basis. • Create project level risk and issue management plans. The candidate will ...
Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high-risk and time-sensitive issues. * Identifies trends and root causes across ...
Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high-risk and time-sensitive issues. * Identifies trends and root causes across ...
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
New
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
New
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral ...
Issue Management information
See Ohio salary details
$28.5K - $35.4K
2% of jobs
$35.4K - $42.3K
11% of jobs
$46.5K is the 25th percentile. Wages below this are outliers.
$42.3K - $49.3K
20% of jobs
The median wage is $55.8K / yr.
$49.3K - $56.2K
18% of jobs
$56.2K - $63.1K
16% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$63.1K - $70K
12% of jobs
$70K - $76.9K
7% of jobs
$76.9K - $83.8K
5% of jobs
$83.8K - $90.7K
4% of jobs
$90.7K - $97.7K
3% of jobs
$97.7K - $104.6K
1% of jobs
$28.5K
$61.8K
$104.6K
How much do issue management jobs pay per year?
What are the typical daily responsibilities in an Issue Management role?
As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.
What are the key skills and qualifications needed to thrive in the Issue Management position, and why are they important?
To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.
What is an Issue Management job?
An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.
Full-time
Medical, Retirement
Re-posted 7 days ago
JPMorgan Chase & Co. rating
8.0
Based on 491 frontline employees who took The Breakroom Quiz
58th of 149 rated banks
Job description
Strengthen technology controls and issue management, translating risk into action that improves operational resilience.
As a Tech Risk and Controls Lead at JPMorganChase within Network Services, you will identify, assess, and reduce technology risk by strengthening the control environment and improving issue management and reporting. You will partner with technology and business stakeholders to ensure controls are designed effectively, operating as intended, and supported by clear governance and evidence. You will translate complex risk topics into actionable insights that improve operational resilience and support regulatory and industry expectations.
Job responsibilities
- Identify technology risks and control gaps, performing root cause analysis and recommending practical, sustainable remediation actions
- Assess the design and operating effectiveness of controls and provide clear guidance on control requirements, testing, and evidence expectations
- Partner with technology-aligned process owners to embed controls into day-to-day execution and improve control sustainability
- Execute governance routines for controls, policies, issues, and key risk indicators to provide transparent reporting to senior stakeholders
- Monitor control performance trends, emerging risk themes, and recurring issues to proactively strengthen the risk posture
- Coordinate across stakeholders to drive timely closure of control deficiencies and reduce residual risk
- Facilitate clear, consistent communications on technology risk posture, control health, and remediation progress
- Contribute to continuous improvement of risk and control processes through automation, standardization, and simplified reporting
Required qualifications, capabilities and skills
- Formal training or certification on technology risk and controls concepts and 5+ years applied experience
- Experience in technology risk management, controls, audit, information security, or a related field within a regulated environment
- Working knowledge of risk management frameworks and industry standards applicable to technology and cybersecurity risk
- Ability to evaluate control design and operating effectiveness, including documentation, testing approaches, and evidence quality
- Strong analytical and problem-solving skills with a focus on root cause identification and pragmatic solutions
- Strong written and verbal communication skills, including the ability to present risk insights to senior stakeholders
- Demonstrated ability to influence across teams without direct authority and drive outcomes through collaboration
- High attention to detail and ability to manage multiple priorities in a fast-paced environment
Preferred qualifications, capabilities and skills
- Industry-recognized certifications such as CISM, CRISC, CISSP, or similar
- Experience supporting network, infrastructure, or platform services risk and control environments
- Familiarity with regulatory exams, internal audit interactions, and evidence-based control testing practices
- Experience defining and using key risk indicators and metrics to track control health and remediation progress
- Experience improving governance and reporting through process redesign, automation, or data-driven insights
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
What JPMorgan Chase & Co. employees say
Pay
Benefits
Hours and flexibility
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About JPMorgan Chase & Co
Sourced by ZipRecruiter
Industry
Finance and insurance and banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
New York, NY, US