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Issue Management Jobs in Ohio (NOW HIRING)

Maven LLC

IT Field Technician

Columbus, OH · On-site

Issue management and facilitation experience preferred * Strong customer service, organization, and communication skills * Strong process management skills * Ability to understand software, hardware ...

Maven LLC

IT Field Technician

Columbus, OH · On-site

Issue management and facilitation experience preferred * Strong customer service, organization, and communication skills * Strong process management skills * Ability to understand software, hardware ...

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Issue Management information

See Ohio salary details

$28.5K

$61.8K

$104.6K

How much do issue management jobs pay per year?

As of Aug 5, 2026, the average yearly pay for issue management in Ohio is $61,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $70,400.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities in an issue management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.

What are the key skills and qualifications needed to thrive in the issue management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What is an issue management?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are popular job titles related to Issue Management jobs in Ohio? For Issue Management jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Issue Management jobs in Ohio look for? The top searched job categories for Issue Management jobs in Ohio are:
Issue Management jobs near you
Infographic showing various Issue Management job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,820 per year, or $29.7 per hour.

Operations Middle Office, Global Managed Accounts, Executive Director

JPMorgan Chase & Co.

Columbus, OH • On-site

$137K - $215K/yr

Full-time

Medical, Retirement

Re-posted 11 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

72nd of 170 rated banks

Job description


Lead the Middle Office function for GMA Operations with primary responsibility for the Customized Bond Portfolio (CBP) fixed income SMA, while also designing and building the Middle Office support model for Tax Smart SMA offerings. These managed account solutions currently represent more than $300B in assets across more than 200,000 accounts and are a key growth focus for Asset Management.
As an Executive Director in the AWM Operations Middle Office, you will balance run-the-business (service delivery, controls, and issue management) with change-the-business leadership (operating model design, capacity build, process redesign, and automation). The role inherits an existing team and will expand capabilities in close partnership with global stakeholders, including key internal partners in India.
Job Responsibilities:
  • Own end-to-end fixed income SMA middle office delivery for CBP, including implementation support, restrictions, portfolio transitions, rebalancing support, exception/break management, and timely resolution of client-impact items.
  • Define and build the tax-managed SMA middle office capability, including operating model, governance, roles & responsibilities, procedures, controls, and service levels.
  • Establish a scalable global delivery model across locations/time zones, with clear ownership, handoffs, and performance routines in partnership with internal teams in India.
  • Create a strong control and risk environment across both fixed income SMA and tax-managed SMA scope: preventive/detective controls, issues remediation, operational risk assessments, and audit/regulatory readiness.
  • Partner with Product, Technology, Investments, Risk, Legal/Compliance, and Client teams to support platform stability, enable growth, and deliver new capabilities.
  • Identify and execute automation/STP and process improvement opportunities to improve cycle time, quality, scalability, and operational resiliency.
  • Establish and monitor relevant KPIs / KRIs (throughput, timeliness, exception rates, quality, client impact, and control performance) and lead performance management routines.
  • Build and develop the organization: manage an existing team supporting fixed income SMA while hiring/upskilling for future-state capabilities (controls leadership, analytics, process engineering, and platform expertise); coach leaders and contributors, develop a strong future-ready bench and strengthen succession plans.
  • Provide clear, executive-level communications on operating health, risks, dependencies, and investment needs across both scopes.

Required qualifications, skills, and capabilities:
  • Significant experience in asset management operations, ideally middle office supporting managed accounts/custom portfolios.
  • Senior leadership experience managing teams and delivering outcomes in a matrixed environment.
  • Demonstrated strength in operational risk, controls, governance, and issue management, including audit engagement.
  • Proven ability to lead complex change (operating model build, process redesign, automation and/or platform modernization).
  • Strong stakeholder management and executive communication skills.

Preferred qualifications, skills, and capabilities:
  • Experience supporting fixed income SMA operational workflows (implementation/rebalancing support, restrictions management, transitions, and exception handling).
  • Experience standing up or scaling support for tax-aware/tax-managed SMA workflows (e.g., tax-loss harvesting, tax-aware rebalancing, transitions, restrictions).
  • Experience with global operating models, including partnership with teams in India.
  • Continuous improvement toolkit and metrics-driven operating discipline.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

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