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Issue Management Jobs in Florida (NOW HIRING)

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Issue Management information

What are the typical daily responsibilities in an issue management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.

What are the key skills and qualifications needed to thrive in the issue management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What is an issue management?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are popular job titles related to Issue Management jobs in Florida?

For Issue Management jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Issue Management jobs in Florida look for?

The top searched job categories for Issue Management jobs in Florida are:

What cities in Florida are hiring for Issue Management jobs?

Cities in Florida with the most Issue Management job openings:

Issue Management jobs near you
Infographic showing various Issue Management job openings in Florida as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 80% In-person, 11% Hybrid, and 9% Remote job distribution.

Information Technology_USA - USA_Business Relationship Manager

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Re-posted 23 days ago

Job description

ALL CAPS, NO SPACES B/T UNDERSCORES PTN_US_GBAMSREQID_
Candidate BeelineID i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Thomas Hodges
Targeted - hr
REQUIREMENT_CITY -Jersey City, NJ
REQUIREMENT_ID-10818724
Role Name - Transition Manager
ROLE_DESCRIPTION -
We are seeking an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to a second vendor.
The ideal candidate will be responsible for planning, governing, and executing transition activities, ensuring seamless knowledge transfer, operational readiness, risk mitigation, and successful handoff to steady-state support teams.
Key Responsibilities
Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
Develop and manage transition plans, timelines, milestones, dependencies, and deliverables.
Coordinate knowledge transfer (KT), shadowing, reverse-shadowing, and operational readiness activities.
Establish governance structures, status reporting, RAID management, and executive communications.
Work closely with client stakeholders, incumbent vendors, delivery teams, and project managers to ensure successful transition outcomes.
Define support processes, runbooks, SOPs, escalation matrices, and operational procedures.
Track and manage transition risks, issues, assumptions, and dependencies.
Drive resource onboarding, access provisioning, environment readiness, and tool setup activities.
Ensure compliance with contractual obligations, service level agreements (SLAs), and transition acceptance criteria.
Support service stabilization activities and transition-to-operations handoff.
Required Qualifications
10+ years of IT experience with at least 3-5 years leading transition or service onboarding programs.
Experience managing transitions for Application Management Services (AMS)
Strong understanding of ITIL processes including Incident, Problem, Change, Knowledge, and Service Request Management.
Proven experience in stakeholder management across business, technology, and vendor organizations.
Experience creating transition plans, governance reports, RAID logs, and operational readiness assessments.
Strong project management and organizational skills.
Preferred Qualifications
ITIL Foundation or higher certification.
PMP, Prince2, Agile, or Scrum certification.
Experience working with global delivery models and offshore/onshore teams.
Experience in financial services, insurance, healthcare, or large enterprise environments.
Familiarity with ServiceNow, Jira, Confluence, Azure DevOps, or similar service management tools.
Key Skills
Transition Management
Service Transition
Knowledge Transfer (KT)
Stakeholder Management
Vendor Management
Program Governance
Risk & Issue Management
Operational Readiness
ITIL
Service Delivery
Managed Services
Resource Onboarding
Process Documentation
Executive Communication
Success Metrics
On-time transition completion
Successful knowledge acquisition and sign-off
Minimal business disruption during transition
SLA adherence during stabilization period
Successful transition-to-steady-state handoff
Client satisfaction and governance compliance
Skills: Transition Management
Experience Required: 10 & Above, Project Code :

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