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Isp Support Technician Jobs (NOW HIRING)

TEKsystems c/o Allegis Group

ISP Technician

Raleigh, NC · On-site

$15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic ...

Cannon Construction

ISP Project Manager

Tacoma, WA · On-site

$120K - $140K/yr

The ISP Manager ensures operational excellence, network reliability, customer satisfaction, and adherence to safety and regulatory standards while leading technicians, splicers, and support personnel.

FGS, LLC

Telecommunications Technician I*

Tampa, FL · On-site

$70 - $90/hr

Possess BICSI certification (Installer 2, Technician, or OSP Technician); or 2-3 years of equivalent experience * 4+ years in OSP/ISP support * Excellent verbal and written communication skills

New

Service Global, Inc

Desktop Support L1

Cambridge, MA · On-site

$22.25 - $28.25/hr

Minimum Experience: 1-3 Years of Field Services Technician As an on-site Support Technician, I have ... Coordination with local vendor for ISP, OEM, channel Supplier and different teams. Desired ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

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Isp Support Technician information

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$14

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$37

How much do isp support technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for isp support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an ISP support technician?

ISP Support Technicians are professionals who assist customers with issues related to their internet service provided by an Internet Service Provider (ISP). Their responsibilities typically include troubleshooting connectivity problems, configuring modems and routers, resolving network outages, and providing technical guidance over the phone or online. They also escalate complex technical problems to higher-level support when needed. ISP Support Technicians play a key role in ensuring customers enjoy reliable internet access and positive service experiences.

What are some common challenges ISP support technicians face when troubleshooting connectivity issues for customers?

ISP Support Technicians often encounter challenges such as diagnosing problems remotely, dealing with diverse hardware and software setups, and managing customers’ expectations for quick solutions. Since issues can range from simple configuration errors to complex network outages, technicians need strong problem-solving skills and the ability to communicate technical information clearly. Additionally, they frequently collaborate with field technicians and network engineers to resolve escalated cases and ensure service restoration.

What are the key skills and qualifications needed to thrive as an ISP support technician, and why are they important?

To thrive as an ISP Support Technician, you need a solid understanding of networking fundamentals, troubleshooting skills, and typically a relevant certification such as CompTIA Network+ or Cisco CCNA. Familiarity with help desk ticketing systems, network diagnostic tools, and customer management platforms is essential. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for this role. These qualifications ensure efficient issue resolution and customer satisfaction in a fast-paced technical support environment.

What is the difference between Isp Support Technician vs Network Support Specialist?

AspectIsp Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentTelecom companies, ISPs, customer sitesIT departments, data centers, corporate networks
Job FocusCustomer support, troubleshooting internet servicesNetwork setup, maintenance, troubleshooting

The Isp Support Technician primarily focuses on supporting internet services, troubleshooting customer issues, and working directly with ISP infrastructure. In contrast, a Network Support Specialist handles broader network systems, including LAN/WAN setup and maintenance. While both roles require networking certifications and involve troubleshooting, the Isp Support Technician is more customer-facing within the ISP industry, whereas the Network Support Specialist often works in corporate IT environments.

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What job categories do people searching Isp Support Technician jobs look for?

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Isp Support Technician jobs near you
Infographic showing various Isp Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Senior Desktop Support Technician

Terry Black s Barbecue LLC

Austin, TX • On-site

$70K - $75K/yr

Full-time

Re-posted 5 days ago

Job description

Position Summary

The Senior Desktop Support Technician is responsible for providing advanced technical support across all Black Family Hospitality (BFH) concepts, with a strong emphasis on hospitality systems and Toast POS environments. This role ensures the stability, performance, and security of end-user devices, POS systems, and supporting infrastructure while delivering a high level of service to Operations.

This individual acts as an escalation point for complex issues, leads onsite and remote troubleshooting efforts, and proactively identifies opportunities to improve system performance and user experience.


Key Responsibilities

Technical Support & Troubleshooting

· Provide Tier 2/3 support for desktops, laptops, mobile devices, and peripherals across all locations

· Troubleshoot and resolve issues related to Toast POS, including terminals, handheld devices, printers, and payment integrations

· Support back-of-house and front-of-house technology, including kitchen display systems (KDS) and networking hardware

· Diagnose hardware, software, and connectivity issues in high-volume restaurant environments


Hospitality Systems Support

· Act as the subject matter expert for Toast POS configuration, deployment, and maintenance

· Assist with menu updates, device provisioning, and system optimization

· Partner with Operations to minimize downtime and maintain peak performance during service hours

· Support new store openings (NSOs), relocations, and remodels

Onsite & Remote Support

· Conduct regular onsite visits to restaurant locations to proactively identify and resolve issues

· Provide remote support when available


Infrastructure & Networking

· Troubleshoot basic to intermediate network issues (LAN/WAN, Wi-Fi, VLANs, DHCP, DNS)

· Assist Information Systems Team with ISP troubleshooting and vendor coordination

· Assist with maintaining secure and reliable connectivity for POS and business systems


Asset & Lifecycle Management

· Manage hardware inventory, imaging, deployment, and lifecycle replacement

· Maintain accurate documentation of systems, configurations, and processes

· Ensure standardization across all locations


Vendor & Stakeholder Collaboration

· Work with third-party vendors, including POS providers, ISPs, and hardware manufacturers

· Communicate effectively with all BFH concepts, GMs, and corporate teams

· Translate technical issues into clear, actionable updates for non-technical stakeholders

· Develop and update SOP (Standard Operating Procedures) for Information Systems internal use and for all BFH concepts


Required Qualifications

· 4+ years of desktop support experience, preferably in a multi-site environment

· 2+ years supporting hospitality or restaurant technology environments (Not required, but preferred)

· Hands-on experience with Toast POS or similar POS platforms

· Strong knowledge of Windows OS, mobile device support (iOS/Android), and peripheral hardware

· Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, firewalls)

· Experience supporting printers (thermal, label, kitchen printers) and payment devices

· Ability to work flexible hours, including nights and weekends as needed


Preferred Qualifications

· Experience with new store openings (NSOs) in the hospitality industry

· Familiarity with ITSM tools (ServiceNow, Zendesk, etc.)

· Experience with VoIP systems and structured cabling


Apply