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Isp Support Technician Jobs (NOW HIRING)

Waytek

IT Support Technician II MSP

Cherry Hill, NJ · On-site

$55K - $65K/yr

IT Support Technician II (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time About ... VLAN, IPSec/SSLVPN, firewall/switches/routers/VPN troubleshooting, ISP troubleshooting * Security:

Waytek

IT Support Technician II MSP

Cherry Hill, NJ · On-site

$55K - $65K/yr

Paid time off IT Support Technician II (MSP) - With Level 3 Exposure Location: Onsite Job Type ... VLAN, IPSec/SSLVPN, firewall/switches/routers/VPN troubleshooting, ISP troubleshooting * Security:

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for ... ISP, security, data closets, postage, pathology technology and other business functions as ...

APDerm

Desktop Support Technician

Acton, MA

$53K/yr

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining ... ISP, security, data closets, postage, pathology technology and other business functions as ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for ... ISP, security, data closets, postage, pathology technology and other business functions as ...

ManTech

Senior Network Support Technician

Bremerton, WA

$77K - $128K/yr

MANTECH seeks a motivated, career and customer-oriented Senior Network Support Technician to join ... Conduct signal degradation testing & labeling for all ISP end -to-end copper or fiber network ...

Cannon Construction

ISP Project Manager

Tacoma, WA · On-site

$120K - $140K/yr

The ISP Manager ensures operational excellence, network reliability, customer satisfaction, and adherence to safety and regulatory standards while leading technicians, splicers, and support personnel.

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Isp Support Technician information

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How much do isp support technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for isp support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges ISP support technicians face when troubleshooting connectivity issues for customers?

ISP Support Technicians often encounter challenges such as diagnosing problems remotely, dealing with diverse hardware and software setups, and managing customers’ expectations for quick solutions. Since issues can range from simple configuration errors to complex network outages, technicians need strong problem-solving skills and the ability to communicate technical information clearly. Additionally, they frequently collaborate with field technicians and network engineers to resolve escalated cases and ensure service restoration.

What are the key skills and qualifications needed to thrive as an ISP support technician, and why are they important?

To thrive as an ISP Support Technician, you need a solid understanding of networking fundamentals, troubleshooting skills, and typically a relevant certification such as CompTIA Network+ or Cisco CCNA. Familiarity with help desk ticketing systems, network diagnostic tools, and customer management platforms is essential. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for this role. These qualifications ensure efficient issue resolution and customer satisfaction in a fast-paced technical support environment.

What is the difference between Isp Support Technician vs Network Support Specialist?

AspectIsp Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentTelecom companies, ISPs, customer sitesIT departments, data centers, corporate networks
Job FocusCustomer support, troubleshooting internet servicesNetwork setup, maintenance, troubleshooting

The Isp Support Technician primarily focuses on supporting internet services, troubleshooting customer issues, and working directly with ISP infrastructure. In contrast, a Network Support Specialist handles broader network systems, including LAN/WAN setup and maintenance. While both roles require networking certifications and involve troubleshooting, the Isp Support Technician is more customer-facing within the ISP industry, whereas the Network Support Specialist often works in corporate IT environments.

What is an ISP support technician?

ISP Support Technicians are professionals who assist customers with issues related to their internet service provided by an Internet Service Provider (ISP). Their responsibilities typically include troubleshooting connectivity problems, configuring modems and routers, resolving network outages, and providing technical guidance over the phone or online. They also escalate complex technical problems to higher-level support when needed. ISP Support Technicians play a key role in ensuring customers enjoy reliable internet access and positive service experiences.
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What job categories do people searching Isp Support Technician jobs look for?

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Isp Support Technician jobs near you
Infographic showing various Isp Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician II MSP

Waytek

Cherry Hill, NJ • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

IT Support Technician II (MSP) – With Level 3 Exposure

Location: Onsite
Job Type: Full-Time

About Waytek MSP

Waytek MSP is a growing Managed Service Provider dedicated to delivering exceptional IT support and solutions to businesses. We pride ourselves on proactive service, technical expertise, and a collaborative team environment.

Position Overview

We are seeking a IT Support Technician II with exposure to Level III responsibilities. This role bridges Tier 1 frontline support and Tier 3 infrastructure troubleshooting. You’ll handle escalated issues, perform advanced diagnostics, and assist with infrastructure-level tasks to ensure timely resolution of complex problems.

Key Responsibilities

Advanced Troubleshooting

  • Resolve complex issues involving: 
    • Email: Organizational delivery issues, recognizing and mitigating compromises, Conditional Access policies, Barracuda/Mimecast/etc. Spam filtering
    • Active Directory: Folder/user/security group/service account management, GPO/DNS/DHCP creation/management/troubleshooting, RADIUS
    • Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution troubleshooting, mass deployment via ConnectWise Automate
    • Hardware: ESXi/Hyper-V operational troubleshooting (not implementation), BSOD/PSOD analysis, advanced printing/scanning issues, advanced fax issues, RAID troubleshooting, non-scripted SQL troubleshooting
    • Cloud: Entra/Azure/Intune, AWS familiarity/troubleshooting/vendor communication, MDM
    • PowerShell: Experience with 365/Teams PowerShell, AAD/Entra PowerShell, generic scripting
    • Network: VLAN, IPSec/SSLVPN, firewall/switches/routers/VPN troubleshooting, ISP troubleshooting
    • Security: Endpoint security policies, MFA enforcement, compliance checks, A/V monitoring, compromise/mitigation risk assessment and handling
    • Backups: Veeam B&R, Veeam CC, Datto
Tier 3 Collaboration

  • Assist with infrastructure projects such as firewall configuration, virtualization (Hyper-V/VMware), and backup solutions.
  • Participate in advanced troubleshooting for 365/Entra/Intune and AWS environments.
  • Assist as needed with backend management.
  • Assist with environmental updates required afterhours (firewall firmware, etc.)
Projects Assistance

  • Ability to assist with mass deployments as needed both during business hours and afterhours.
  • Ability to assist in projects that feature severe troubleshooting issues during deployment.
Ticket Management

  • Create, update, and/or split multi-issue tickets in ConnectWise.
  • Track and record all time entries and communication with clients.
  • Maintain client documentation and monitor ticket progress to meet SLA requirements. 
On-Call Rotation

  • Participate in scheduled on-call shifts to provide after-hours support for critical issues.
  • Respond promptly to alerts and client emergencies during on-call periods.
Benefits & Perks

  • Competitive salary (DOE).
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development and certification reimbursement.
  • Exposure to advanced Level 3 tasks for career growth.
Preferred Qualifications

  • Proven MSP experience using ConnectWise Manage/Automate, with strict adherence to ticket creation, detailed documentation, accurate time entry, and full ownership from intake through resolution
  • Demonstrated success working in a high-volume, SLA-driven environment, actively managing the service board throughout the day and consistently meeting response and resolution targets
  • Strong hands-on experience with Microsoft 365, Active Directory, and endpoint support, with the ability to prioritize and resolve urgent user-impacting issues