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Ironorbit Jobs (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services ...

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Ironorbit information

What is IronOrbit?

Ironorbit is a managed cloud services provider specializing in hosting virtual desktops, applications, and IT infrastructure in the cloud. They offer solutions such as cloud workspaces, GPU-accelerated desktops, and managed IT services tailored for businesses of various sizes. Ironorbit aims to help organizations enhance security, scalability, and productivity by migrating their operations to the cloud. Their services are particularly valued in industries that require high-performance computing and secure remote access.

What are the typical responsibilities of an IT professional working at IronOrbit?

At Ironorbit, IT professionals are commonly involved in maintaining and managing cloud-based infrastructure, supporting client onboarding, and troubleshooting technical issues. The work environment is highly collaborative, with frequent interaction between team members, project managers, and clients to ensure seamless cloud migration and ongoing support. Daily responsibilities often include system monitoring, implementing security updates, and contributing to project planning meetings. Effective communication and teamwork are crucial, as projects often require cross-functional coordination to deliver tailored solutions to clients.

What are the key skills and qualifications needed to thrive as an IT Cloud Solutions Specialist at IronOrbit?

To excel as an IT Cloud Solutions Specialist at IronOrbit, you generally need a strong background in cloud computing, networking, virtualization, and a relevant degree or certifications such as CompTIA, Microsoft Azure, or AWS. Familiarity with cloud management platforms, virtual desktop infrastructure (VDI), and cybersecurity tools is typically required. Exceptional problem-solving, customer service orientation, and effective communication skills help you deliver tailored solutions and maintain client satisfaction. These competencies are crucial for ensuring secure, efficient cloud environments and building lasting client relationships in a competitive tech landscape.

What is the difference between Ironorbit vs Web Developer?

AspectIronorbitWeb Developer
Required CredentialsIT certifications, cloud computing knowledgeHTML, CSS, JavaScript, sometimes a degree in computer science
Work EnvironmentData centers, cloud infrastructure, remote teamsOffice or remote, project-based
Industry UsageCloud hosting, IT servicesWebsite and application development

Ironorbit primarily focuses on cloud hosting and IT infrastructure, requiring certifications in cloud technologies. Web Developers create websites and applications, often with programming skills. While both roles involve technology, Ironorbit specialists work more with infrastructure, whereas Web Developers focus on front-end and back-end coding.

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What job categories do people searching Ironorbit jobs look for?

The top searched job categories for Ironorbit jobs are:

Ironorbit jobs near you
Infographic showing various Ironorbit job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Service Delivery Manager - Project Management and Professional Services

Shield

Anaheim, CA • On-site, Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision

Re-posted 8 days ago

Job description

Service Delivery Manager - Project Management and Professional Services
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $90,000 - $115,000 / year
Description
IronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We're looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget.
Service Delivery & Professional Services is a single delivery organization with two sub‑groups:
• Project Management (PM): Program/phase‑gate governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions.
• Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives.
You will lead both PM and PS, ensuring seamless onboarding for new customers and successful delivery of projects and initiatives for existing customers.
Key Responsibilities
As Service Delivery Manager, you will:
• Own customer onboarding & delivery: Lead end‑to‑end onboarding for private hosting and remote managed services; set phase gates, dependencies, and communication plans.
• Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs.
• Lead the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers.
• Raise service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and extend reliability across VDI/EUC and infrastructure.
• Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, security) are complete before build/migration.
• Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering when holds impact schedules; plan phased upgrades for legacy systems.
• Partner cross‑functionally: Collaborate closely with Sales, Account Management, Solutions Engineering, and Customer Success to unblock delivery and maintain trust.
• Own the numbers: Build and execute project cost accounting; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices.
Skills, Knowledge & Expertise
• Experience: 8-12+ years in IT services; 4-7+ years leading combined Service Delivery/Professional Services/Project Management teams in customer‑facing roles.
• Delivery excellence: Proven phase‑gate governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions.
• Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L.
Technical fluency (preferred):
o Microsoft 365 (Exchange Online migrations, Teams enablement, security baselines)
o Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO
o VDI/EUC: Windows 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., ControlUp)
o Virtualization & OS: VMware and/or Hyper‑V; Windows Server upgrades (e.g., 2016 → 2022/2025, ESU)
o Email security: Barracuda or equivalent
o PSA/Project tools: Experience with PSA platforms (e.g., ConnectWise, Autotask) and project tracking/reporting
• Leadership & communication: Clear, confident communicator with the ability to de‑escalate issues, align teams, and maintain executive‑level reporting.
• On‑time, on‑budget delivery across onboarding and PS projects
• Documentation completeness prior to build/migration
• Reduced repeat operational incidents through SOP compliance and preventive actions
• Improved customer satisfaction and shortened hypercare periods
• Team utilization and margin targets met; clean invoice/close processes
Job Benefits
• Competitive base salary with annual bonus
• Medical, dental, vision, and other benefits
• Flexible remote work with PST collaboration windows
• Professional development and clear growth pathways

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