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Iqos Jobs (NOW HIRING)

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Iqos information

What is the difference between Iqos vs Customer Service Representative?

AspectIqosCustomer Service Representative
Required CredentialsMinimal; often sales or product knowledgeHigh school diploma; communication skills
Work EnvironmentRetail stores, events, or in-field salesCall centers, retail stores, or office settings
Industry UsageSales and marketing for tobacco productsCustomer support across various industries
Common Search IntentProduct sales, brand promotionCustomer inquiries, issue resolution

While Iqos roles focus on sales and brand promotion within retail environments, Customer Service Representatives handle customer inquiries and support across multiple industries. Both roles require strong communication skills but differ in credentials and daily tasks.

More about Iqos jobs

What cities are hiring for Iqos jobs?

Cities with the most Iqos job openings:

What states have the most Iqos jobs?

States with the most job openings for Iqos jobs include:

Infographic showing various Iqos job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Sr Manager IQOS Brand & Creative Insights

Philip Morris International

Stamford, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago


Key responsibilities

  • Own the IQOS Learning Agenda by leading the annual insights roadmap and translating research into business decisions.

  • Design, manage, and oversee quantitative and qualitative consumer research among legal-age nicotine users, ensuring methodological rigor and regulatory compliance.

  • Evaluate consumer feedback and key initiatives to identify opportunities for enhancing consumer experience, acquisition, adoption, and retention.


Job description

At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
About the Role
This position owns the U.S. consumer learning and foresight agenda for IQOS's smoke-free portfolio, converting adult consumer, brand, category, and market intelligence into decisions that drive awareness, trial, adoption, and retention.
Your 'day to day'
• Own the IQOS Learning Agenda: Lead the annual U.S. IQOS insights roadmap, translating business priorities into targeted research that informs brand, product, commercialization, acquisition, adoption, and retention decisions
• Lead End-to-End Consumer Research: Design and manage quantitative and qualitative research among legal-age nicotine users, overseeing study design, vendor management, analysis, and reporting while ensuring methodological rigor and regulatory compliance
• Drive Commercial Growth Through Insights: Evaluate consumer feedback and key initiatives across the IQOS consumer journey, identifying opportunities to enhance execution, consumer experience, acquisition, adoption, and retention
• Embed consumer and market intelligence into brand, product, and commercial strategies, influencing stakeholders and ensuring insights translate into measurable business outcomes
• Champion Consumer-Centricity: Foster a culture of curiosity & consumer focus by sharing insights, emerging trends, and compelling storytelling that strengthen organizational understanding of consumer needs and behaviors
• Collaborate with measurement & optimization, revenue growth management, and analytical teams to develop a comprehensive understanding of how the brand is being received in market
Who we're looking for
• Bachelor's in Business, Marketing, Psychology, Sociology, Research, or related.
• 10+ years of experience in consumer insights within CPG manufacturers and/or consumer research agencies, or marketing agency strategic planning roles
• Mastery of quantitative & qualitative methodologies (segmentation, ad effectiveness, panel, ethnography, brand equity, focus groups, IDIs, brand tracking, product research)
• Ability to connect signals across primary, syndicated, and behavioral data into business recommendations
• Excellent storytelling, executive communication, stakeholder-influencing skills
• Experience with BI and dashboarding tools
• Applied AI/GenAI and agile research experience
• Legally authorized to work in the U.S
We offer:
• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• Hybrid model
Philip Morris International Inc.'s U.S. businesses are invested in America's future and advancing a smoke-free nation. The businesses are committed to providing the approximately 25 million legal-age consumers who smoke cigarettes with better, smoke-free alternatives and to ensuring the products are marketed responsibly. From PMI's global headquarters in Stamford, Connecticut, and other locations nationwide, PMI U.S. contributes leadership, jobs, investment, and innovation in the U.S. The U.S. businesses employ more than 3,000 people across America and operate product manufacturing facilities, including in Aurora, Colorado, Owensboro, Kentucky, and Wilson, North Carolina. For more information, please visit www.uspmi.com.
Philip Morris International (PMI) is an Equal Opportunity Employer.
#PMIUS #LI-DP1