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Intradiem Jobs (NOW HIRING)

Intradiem

Director, Enterprise AI Enablement

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences. Who We Are ...

Intradiem

Go-To-Market Engineer

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences. Who We Are ...

Intradiem

Director, PMO (Implementation Experience)

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences. Who We Are ...

Intradiem

Marketing Automation Specialist

$63K - $86K/yr

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences. Who We Are ...

Adecco

Sr. Bus Process Analyst

Minneapolis, MN · On-site

$31.57/hr

Support Intradiem platform governance, rule design, testing, audits, and maintenance * Help improve customer experience, tool adoption, and operational efficiency * Mentor team members and promote ...

Adecco

Sr Business Process Analyst

Minneapolis, MN · On-site +1

$31/hr

Lead administration and support of NICE WFM (IEX) to ensure accurate scheduling, system performance, and strong user experience, potential to move to Intradiem support. Partner across Workforce ...

Adecco

Sr Report Anlyst/27/BUS123

Minneapolis, MN · Remote

$30.50/hr

... Intradiem-style workforce management analytics. · Collaborate with data engineers to define data pipelines and reporting-ready datasets. · Implement performance optimization techniques across BI ...

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How much do intradiem jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for intradiem in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $29.09 per hour, depending on experience, location, and employer.

What is an Intradiem job?

An Intradiem job typically refers to roles involving workforce automation and optimization, often within customer service and contact center environments. Intradiem's technology helps businesses automate repetitive tasks, optimize schedules, and improve agent productivity in real time. Jobs related to Intradiem may include roles in customer experience, operations management, or technical support, focusing on using automation tools to enhance efficiency.

What are some common challenges faced by Intradiem users in workforce management roles, and how can they be addressed?

Professionals using Intradiem in workforce management roles often face challenges such as adapting to real-time data-driven decision making and ensuring seamless integration with existing contact center systems. It can also be demanding to maintain agent engagement while implementing automated workflow changes. To address these challenges, it’s important to invest time in training, foster open communication between workforce management teams and agents, and regularly collaborate with IT to troubleshoot integration issues. Embracing continuous learning and leveraging support resources provided by Intradiem can also help maximize the platform’s effectiveness.

What are Intradiem jobs?

Intradiem jobs typically refer to roles at Intradiem, a company specializing in workforce automation solutions for contact centers. Employees at Intradiem work in various fields such as software development, customer support, sales, and product management, all focused on improving efficiency and productivity in call center operations. Working at Intradiem often involves collaborating with clients to implement automation tools that enhance workforce management and customer service. The company values innovation, problem-solving, and a customer-centric approach in its team members.

What are the key skills and qualifications needed to thrive as an Intradiem Workforce Management Specialist, and why are they important?

To thrive as an Intradiem Workforce Management Specialist, you need a strong background in workforce planning, data analysis, and knowledge of contact center operations, often supported by experience in workforce management or business analytics roles. Familiarity with the Intradiem platform, other WFM systems like NICE or Verint, and proficiency in Excel or similar tools are highly valuable. Attention to detail, problem-solving, and effective communication are essential soft skills for collaborating with teams and responding to real-time staffing changes. These skills and qualities are critical to ensure optimal resource allocation, operational efficiency, and excellent service delivery in dynamic contact center environments.

What are good upcoming careers?

Upcoming careers often include roles in technology such as data analysts, cybersecurity specialists, and software developers, driven by digital transformation. Healthcare, renewable energy, and remote work opportunities are also expanding, with skills in digital literacy, technical proficiency, and adaptability being valuable. Continuous learning and certifications in relevant tools or fields can enhance prospects in these emerging areas.

What jobs make $1,000,000 a year?

Jobs that can earn $1,000,000 annually typically include high-level executive roles such as CEOs, CFOs, and other C-suite positions, especially in large corporations. Additionally, successful entrepreneurs, top-tier investment bankers, hedge fund managers, and certain professional athletes or entertainers can reach this income level through a combination of salary, bonuses, and investments. These roles often require extensive experience, advanced skills, and significant responsibility.

What does Intradiem do?

Intradiem is a company that provides workforce automation and real-time task management solutions for contact centers and customer service operations. Its platform helps optimize agent scheduling, automate routine tasks, and improve operational efficiency using data analytics and workflow tools.

What jobs make $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree include roles like sales managers, real estate brokers, commercial pilots, and certain skilled trades such as electricians or plumbers. Success in these roles often depends on experience, skills, certifications, and performance rather than formal education.
More about Intradiem jobs
What cities are hiring for Intradiem jobs? Cities with the most Intradiem job openings:
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Intradiem jobs near you
Infographic showing various Intradiem job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $55,420 per year, or $26.6 per hour.
Director, Enterprise AI Enablement

Director, Enterprise AI Enablement

Intradiem

Remote

Full-time

Posted 10 days ago

Job description

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences.
Who We Are
Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them.
What We Do
Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service.
How We Work
We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world.
Our Culture
We're proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together.
Our Values
We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
Servant's Heart-We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
Craftsman's Attitude-We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick).
Growth Mindset-We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
Strategic Leadership & Roadmap
  • Own and drive Intradiem's internal AI transformation roadmap, translating company strategy into a prioritized, phased execution plan
  • Define and manage the AI use case pipeline across intake, evaluation, prioritization, and sequencing across all business functions
  • Serve as the organizational owner of Intradiem's AI operating model, driving the shift from ad hoc adoption to structured, scalable capability
  • Establish enterprise AI architecture through strategic framework selection and standardized, reusable development patterns that support consistent delivery across the business

Team & Program Leadership
  • Lead and grow a dedicated AI Enablement team responsible for use case delivery, workflow automation, and business enablement
  • Balance strategic direction with hands-on involvement, willing to lean in directly on tooling, architecture decisions, and use case execution where needed
  • Own the management, administration, and optimization of internal AI tools and platforms, ensuring they are well-governed, widely adopted, and delivering measurable value
  • Report directly to the VP of Technology and serve as the primary internal voice and decision-maker for AI transformation

Investment & Vendor Decisions
  • Evaluate, select, and manage AI products, platforms, and services in partnership with the VP of Technology, with authority to move at speed and scale
  • Support AI transformation budget allocation in coordination with leadership, ensuring spend is tied to measurable business outcomes

Cross-Functional Coordination & Governance
  • Build, manage, and chair the AI Center of Excellence, Intradiem's cross-functional steering body for AI prioritization, adoption, and accountability
  • Establish and maintain AI governance frameworks covering responsible use policies, intake processes, and decisioning in partnership with Legal, Security, Compliance, and the People Team
  • Serve as the designated internal spokesperson for the AI program, collaborating across teams and with strategic partners to communicate progress and maintain alignment

Enablement & Change Management
  • Lead change management efforts to move the business through the AI transformation, building fluency, confidence, and sustainable adoption at all levels
  • Design and deliver role-based, in partnership with Learning Services, AI enablement programs, workshops, and learning initiatives tailored to technical and non-technical teams
  • Partner with functional leaders to identify, develop, and deploy AI solutions that reduce manual work, accelerate decisions, and create competitive leverage
  • Foster a culture of experimentation, innovation, and AI fluency across the organization

Measurement & Accountability
  • Develop and own key AI KPIs tracking adoption, active use cases, time-to-value, and business impact (including ROI and cost/efficiency savings)
  • Drive quarterly goal accountability for the AI program, reporting progress to leadership and the steering committee
  • Stay current on emerging AI technologies, regulatory developments, and industry trends to continuously sharpen strategy and decision-making

What We're Looking For
  • 10+ years of experience in SaaS, enterprise software, technology enablement, or transformation roles.
  • 3 to 5+ years leading AI adoption initiatives, automation programs, or enterprise change management efforts
  • Hands-on experience with AI and GenAI platforms such as OpenAI, Anthropic, Microsoft Copilot, etc..., and a working understanding of LLMs, APIs, and AI-native tooling
  • Proven ability to lead organizational change and drive adoption across distributed, cross-functional teams
  • Strong communication and executive presentation skills, with the ability to make complex technical concepts clear and actionable
  • Experience building and managing high-performing teams in fast-paced environments
  • Familiarity with AI governance, ethical AI frameworks, data privacy standards, and evolving AI regulations

Work Authorization:Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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