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Position Title: Teen Coordinator

FLSA: Exempt, Full-Time

Compensation Range: $75k to $80k, annually with full benefits

Schedule: 40 hours/week | Monday - Friday, with some nights and weekends

Location: 100% In-Person, on-site in San Francisco, CA

Start Date: June 2026

Mission:

Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area's oldest Black-led, Black-serving nonprofit organizations, with 106 years of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community, and we welcome all individuals from all cultures and ages, from 0 to 99, who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, ranging from a hot meal to childcare, academic support, and senior services.

Summary:

The Booker T. Washington Community Service Center (BTWCSC) seeks ahighly reliable, collaborative, and results-driven Teen Coordinator to support our dynamic, multi-service organization as we expand and strengthen our teen programming. This position is part of our K-TAY Youth (Kindergarten to Transitional Aged Youth) Department and reports directly to the Youth Programs Manager.

The Teen Coordinator will be responsible for providing programmatic, operational, and administrative support for all teen program activities. This role oversees the day-to-day operations of an expanding teen program, creating a safe, inclusive, and engaging environment for high school youth in San Francisco's Fillmore and Western Addition neighborhoods.

The Teen Coordinator will design and implement programs that center the experiences of youth of color, with a focus on supporting teens' academic success, leadership development, and overall well-being. The role ensures the effective delivery of a broad range of activities across BTWCSC's core program areas:

• Education and Career Development
  
• Character and Leadership Development
  
• Health and Life Skills
  
• Wellness and Social-Emotional Health
  
• The Arts
  
• Sports, Fitness, and Recreation
  
• Social Justice and Community Engagement
  

The Teen Coordinator also plays a key role in operational effectiveness and program success by collaborating with colleagues across BTWCSC to support events, field trips, enrichment partnerships, and intergenerational activities. As part of the K-TAY team, the Coordinator contributes to program quality, family engagement, and data reporting, ensuring that programming meets grant requirements and reflects BTWCSC's mission of being a beacon of Black joy, self-determination, and community connection.

Essential Duties:

• Deliver high-quality programming and operational support for BTWCSC Teen Programs, serving as a positive role model and mentor.

• Prepare youth for success by cultivating tutoring, counselling and other opportunities for advanced academic achievement. Coordinate opportunities for college readiness, tours, and preparation.

• Develop relationships and learning opportunities with external partners for youth post-secondary success, including with educational institutions, workforce development agencies, corporate internship offices, trade/labor associations and other job training organizations.

• Work with the Department to create an environment that facilitates the achievement of BTWCSC Youth Program Outcomes.

• Foster empowered teen engagement and leadership via BTW Teen Council and activities.
  
• Design and implement lesson plans, curriculum, experiential learning, wellness activities, and age-appropriate programming for San Francisco youth ages 13-18.
  
• Run daily teen programming (Teen FUN Fridays, enrichment activities, recreation, arts and culture, and health and wellness workshops, economic empowerment activities) and manage logistics for field trips, overnights, and special events.
  
• Facilitate teen participation in center-wide events, such as the Backpack Drive, Teen Summit, Harvest Fest Winter Fest, BTW Gala, and Summer Showcase.
  
• Supervise and mentor youth staff, interns, and peer leaders; support teens in developing leadership skills through structured and skill development opportunities.
  
• Maintain regular communication with parents/caregivers and build a culture of belonging, accountability, and inclusion within the teen program.
  
• Conduct surveys, assessments and focus groups to gather teen input and insights for program development and planning.
  
• Conduct outreach to recruit and register new participants, particularly in the Fillmore & Western Addition neighborhoods.
  
• Develop and maintain partnerships with schools, community organizations, subcontractors, and vendors to strengthen programming.
  
• Ensure compliance with BTWCSC policies, licensing, and safety protocols, including classroom ratios, emergency procedures, and citywide safety standards.
  
• Track and maintain accurate data on attendance, stipends, assessments, and engagement in Airtable and DCYF CMS; provide weekly updates to the Youth Programs Manager.
  
• Monitor program outcomes and support continuous improvement through youth and parent feedback, evaluation tools, and staff reflection.
  
• Manage program inventory, supplies, and equipment; request new or additional materials as needed to ensure optimal resource allocation.
  
• Collaborate across BTWCSC departments (Food Justice, Community Wellness, and Seniors Wellness) to support intergenerational programming and whole-family services.
  
• Represent the Teen Program at staff meetings, trainings, and leadership discussions as appropriate.
  
• Assist in planning and executing community-wide activities that promote BTWCSC and strengthen neighborhood relationships.
  
• Perform other duties as assigned by the Youth Programs Manager or Associate Director.
  

Qualifications and Skills Required:

• A high school diploma is required. A college degree and/or teacher credential is preferred.
• 3-4 years of related experience in schools, youth programs, human or social work, or social services, or other responsible positions related to not-for-profit programs.
• Formal training, knowledge and/or experience in programming for teen interest and participation.
• Ability to motivate youth and manage behavior problems.
• Must have knowledge and understanding of the unique needs and concerns of vulnerable communities and communities of color.
• Communicate effectively with agency staff, clients, youth, and volunteers.
• Ability to plan, be flexible, work with a team, and create on-site activities.
• Ability to execute and participate in, if necessary, activities appropriate for the assigned age group.
• Emotional maturity, good moral character, and integrity.
• Do not indulge in illicit drugs or alcoholic beverages before or during work hours. Adheres to dress code.
• CA Driver's License is required.
• Clearance Child Mandated Reporting
• Must have current CPR/First Aid certification.
• Must attain Food Safety/ServSafe certification.
• Excellent verbal and written communication skills.
• Ability to be adaptive and work in a fast-paced environment.
• Establish and maintain professional relationships with clients, co-workers, volunteers, and other service providers.
• Ability to read, understand, and complete various forms, documents, and reports.
• Competent in using MS Office Suite, Google Suite, Excel, and have the ability to learn data entry.
• Demonstrated ability to plan, organize, and manage activities that require attention to detail.

Professional Expectations:

In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below:|

• Ability to respectfully work within and across diverse cultures and backgrounds.
• Ability to maintain discretion and confidentiality and handle sensitive information.
• Demonstrates a desire to serve others and fulfill community needs for vulnerable populations
• Works effectively with individuals from diverse backgrounds, abilities, opinions, and perspectives.
• Builds rapport and relates well to others.
• Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making.
• Embraces new approaches and discovers ideas to create a better member experience.
• Strives to meet or exceed goals and deliver a high-value experience for members.
• Pursues self-development that enhances job performance.
• Demonstrates an openness to change and seeks opportunities in the change process.

Physical Requirements:

Daily contact with teens, staff, community members, outside organizations and individuals to plan, coordinate and deliver programs. The job requires the ability to stand for extended periods, kneel, reach, bend, and lift objects weighing in excess of 35 lbs. Occasional weekend work required to accomplish objectives. Physical requirements are also typical of those needed in an office environment.

Schedule:

Monday - Friday, 9:00 am to 6:00 pm, some nights and weekends. Additional hours may be required for program activities, including but not limited to BTW staff events, evening and late-night duty, and staff meetings; a calendar will be provided. Travel to special events and field trips required.

Benefits & Compensation:

BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full-time and exempt with an annual salary range of
$75k to $80k
plus a complete benefits package, including:

• 100% employer-covered excellent health, dental, and vision benefits
• Paid time off, including 15 days paid vacation, plus holidays and Center seasonal breaks/closures
• Workers compensation
• Employee Assistance Program
• Monthly wellness benefit after 90 days
• Access to daily hot meals and snacks
• Commuter benefits after 90 days
• Life and disability insurance
• 401K match plan (4% company contribution, 1% employee contribution required)
• Professional development opportunities, including conferences, seminars, webinars, and training

BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. According to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

To apply, please submit the following:

• A brief cover letter detailing your fit and qualifications for the position
• Copy of any relevant certifications
• Resume or CV
• Minimum of 2 references, including at least one recent supervisor
• Application submission screening will be completed on a rolling basis
• Applicants must pass a full background check and LiveScan