North Canton, OH 44720 (100% remote) Shift: Mon-Fri/ 8:00am - 5:00pm Pay Rate : USD 17.00 /hr ... Reporting to the Team Manager, the Service Operations Representative is responsible for interacting ...
North Canton, OH 44720 (100% remote) Shift: Mon-Fri/ 8:00am - 5:00pm Pay Rate : USD 17.00 /hr ... Reporting to the Team Manager, the Service Operations Representative is responsible for interacting ...
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... Management Team in North America. They will also participate in Summer Internship Program ... Ability to work and maintain focus in a remote work environment The hourly rate for applicants in ...
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This compensation range is specific to Remote role and takes into account the wide range of factors ... Operations Management, Information Technology Asset Management, and Third-Party Risk Management ...
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Quick apply
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Internship Remote Operations Manager information
What is the difference between Internship Remote Operations Manager vs Remote Operations Coordinator?
| Aspect | Internship Remote Operations Manager | Remote Operations Coordinator |
|---|---|---|
| Credentials | Typically pursuing or recent graduate, some internships may require related coursework | Often entry-level, may require basic administrative or operational knowledge |
| Work Environment | Remote, internship setting, supervised by managers | Remote, supporting daily operational tasks |
| Employer & Industry | Companies offering internships in various industries, including tech, logistics, and services | Organizations managing remote teams or operations across industries |
The Internship Remote Operations Manager is an entry-level role designed for students or recent graduates gaining experience in operations management. In contrast, the Remote Operations Coordinator typically handles ongoing operational tasks and supports remote teams. While both roles are remote and involve operational tasks, the internship is more focused on learning and development, whereas the coordinator role is more execution-oriented.
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Service Operations Representative(100% Remote)
North Canton, OH • On-site, Remote
Contractor
Re-posted 10 days ago
Job description
Client: ATM Machine Manufacturing Industry
Duration: 09 months contract role
Location: North Canton, OH 44720 (100% remote)
Shift: Mon-Fri/ 8:00am - 5:00pm
Pay Rate : USD 17.00 /hr
Job Description:
Responsibilities:
As the single point of contact (SPOC), this position focuses on providing outstanding customer and technical service in support of managed services bank customers' ATM network. Reporting to the Team Manager, the Service Operations Representative is responsible for interacting with the client and third-party vendors to resolve issues using hardware and software systems through defined processes and techniques. Working in a 24/7/365 environment, the Service Operations Representative will ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved.
Essential Functions:
- Monitor and administer Managed Services bank customers' ATM fleets to ensure SLAs related to processing and uptime availability are achieved.
- Administer corrective actions to ensure expedient resolution.
- Perform support desk functions such as taking customer calls and responding to email communications to resolve issues.
- Document and provide timely updates on incidents as they occur.
- Provide technical support to Managed Services Bank Customers, including troubleshooting and resolving technical problems related to hardware, software, and network systems, internal and external vendors, and third-party service providers.
- Act as the primary escalation point for internal and external customers regarding issues on various Bank ATM terminals.
- Perform related duties as required or requested by the Team Manager.
Qualifications:
Education:
- HS diploma or equivalent required.
- Some industry-specific (ATM, Financial, and/or IT) post-secondary, computer/technical education preferred.
Experience:
- Minimum of 3 years in a similar role within technical customer service/support with a demonstrated customer focus and action-oriented approach.
- Experience working in a contact center environment, with an understanding of equivalent operational experience.
Skills:
- Strong technical, analytical, communication, and problem-solving skills.
- Excellent interpersonal skills.
- Autonomy, initiative, and a strong sense of accountability.
- Strong computer skills with a working knowledge of MS Office applications (Word, Excel, and Outlook).
- Ability to troubleshoot and solve problems over the phone or via email with a large degree of independence.
- Commitment to providing excellent customer service in a fast-paced, multi-tasking environment.
- Strong problem-solving and teamwork skills.
- Capacity to meet deadlines and work under pressure with a strong sense of accountability.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Bilingual skills (e.g., English/French) are an asset but not required.
Additional Requirements:
- Performs other related responsibilities, as assigned, to support specific department/business needs.
This role is essential for maintaining the performance and reliability of the ATM network for managed services bank customers, ensuring high standards of customer service and technical support.
#ZR
About Three Point Solutions
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Nisswa, MN, US
Year founded
2003