As we scale toward our ambitious goal of 25,000 net members by the end of 2026, we are seeking a Customer Experience (CX) Analyst to join our remote team in the Philippines. This role is pivotal in ...
As we scale toward our ambitious goal of 25,000 net members by the end of 2026, we are seeking a Customer Experience (CX) Analyst to join our remote team in the Philippines. This role is pivotal in ...
Remote Customer Experience- Email, Chat, Call
$15.75 - $20.50/hr
Remote Customer Experience- Email, Chat, Call London, United Kingdom Job Openings Remote Customer Experience- Email, Chat, Call About the Job Remote Customer Experience- Email, Chat, Call We are ...
Remote Customer Experience- Email, Chat, Call
$15.75 - $20.50/hr
Remote Customer Experience- Email, Chat, Call London, United Kingdom Job Openings Remote Customer Experience- Email, Chat, Call About the Job Remote Customer Experience- Email, Chat, Call We are ...
Remote - Customer Experience Representative
$16.50 - $22.25/hr
Remote - Customer Experience Representative Who We Are? Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people ...
Remote - Customer Experience Representative
$16.50 - $22.25/hr
Remote - Customer Experience Representative Who We Are? Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people ...
Remote - Customer Experience Representative
Hillsboro, MS · Remote
$12 - $15/hr
Remote - Customer Experience Representative Who We Are? Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people ...
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Remote - Customer Experience Representative
Hillsboro, MS · Remote
$12 - $15/hr
Remote - Customer Experience Representative Who We Are? Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people ...
Remote - Customer Experience Representative
$16.50 - $22.25/hr
Remote - Customer Experience Representative Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people in the ...
Remote - Customer Experience Representative
$16.50 - $22.25/hr
Remote - Customer Experience Representative Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people in the ...
Remote- Customer Experience Service
Richmond, VA · Remote
$15.75 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Richmond, VA · Remote
$15.75 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Indianapolis, IN · Remote
$15.25 - $20.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Indianapolis, IN · Remote
$15.25 - $20.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Milwaukee, WI · Remote
$15.75 - $21.25/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Milwaukee, WI · Remote
$15.75 - $21.25/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Nashville, TN · Remote
$15.50 - $21/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Nashville, TN · Remote
$15.50 - $21/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Raleigh, NC · Remote
$15.50 - $21.25/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Raleigh, NC · Remote
$15.50 - $21.25/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Phoenix, AZ · Remote
$16 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Phoenix, AZ · Remote
$16 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Dallas, TX · Remote
$15.75 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Dallas, TX · Remote
$15.75 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
San Antonio, TX · Remote
$14.50 - $19.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
San Antonio, TX · Remote
$14.50 - $19.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
New Orleans, LA · Remote
$15.25 - $21/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
New Orleans, LA · Remote
$15.25 - $21/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Chicago, IL · Remote
$16.50 - $22.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Chicago, IL · Remote
$16.50 - $22.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Tulsa, OK · Remote
$14.50 - $19.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Tulsa, OK · Remote
$14.50 - $19.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Kansas City, MO · Remote
$15.50 - $21.25/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Kansas City, MO · Remote
$15.50 - $21.25/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Wichita, KS · Remote
$14.25 - $19.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Wichita, KS · Remote
$14.25 - $19.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
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Job description
Customer Experience (CX) Analyst
Trident is a leading provider of virtual assistant services, empowering busy professionals to streamline their administrative and operational workloads. As we scale toward our ambitious goal of 25,000 net members by the end of 2026, we are seeking a Customer Experience (CX) Analyst to join our remote team in the Philippines. This role is pivotal in shaping member journeys, optimizing retention, and driving growth through actionable analytics. You will report directly to the Experience Champion & OKR Program Owner and serve as the voice of the member, translating complex data into strategic recommendations for leadership. Key responsibilities include:
- Design and manage the analytics framework for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) across six primary member touchpoints.
- Analyze over 160,000 annual call records and member journey data to identify friction points and behavioral patterns.
- Build and maintain an early-warning retention model to identify and reduce preventable cancellations.
- Measure and report on service performance, including escalations, journey fluidity, and service track efficiency across Member, Broker, Group, and Affiliate segments.
- Track and report on growth objectives, including channel-specific ramps and progress toward 25,000 net members.
- Develop weekly dashboards for quotes, enrollments, and conversion rates across product lines.
- Analyze partner and broker channel performance against monthly enrollment targets, monitoring improvements in Broker NPS and conversion rates.
- Translate analytics into actionable journey improvements and pipeline optimizations, advising leadership to ensure key results are supported by robust analysis.