Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
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Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Customer Experience Analyst - REMOTE
Austin, TX · On-site +1
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Customer Experience Analyst - REMOTE
Austin, TX · On-site +1
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Customer Experience Analyst
Virginia Beach, VA · Remote
$21 - $24/hr
... Customer Experience Analyst to support efforts that enhance customer satisfaction and employee ... Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ...
Customer Experience Analyst
Virginia Beach, VA · Remote
$21 - $24/hr
... Customer Experience Analyst to support efforts that enhance customer satisfaction and employee ... Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ...
Customer Experience Analyst
Dallas, TX · Remote
$21 - $24/hr
... Customer Experience Analyst to support efforts that enhance customer satisfaction and employee ... Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ...
Customer Experience Analyst
Dallas, TX · Remote
$21 - $24/hr
... Customer Experience Analyst to support efforts that enhance customer satisfaction and employee ... Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ...
Customer Experience Analyst
AL · On-site +1
$50K - $60K/yr
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
Customer Experience Analyst
AL · On-site +1
$50K - $60K/yr
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
Customer Experience Analyst
$50K - $60K/yr
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
Customer Experience Analyst
$50K - $60K/yr
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
Customer Experience Analyst
Huntsville, AL · Remote
$50K - $60K/yr
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will ...
Quick apply
Customer Experience Analyst
Huntsville, AL · Remote
$50K - $60K/yr
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will ...
Customer Experience Analyst
$50K - $60K/yr
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
Customer Experience Analyst
$50K - $60K/yr
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and ... This is a remote commuter position, and you will have the ability to work remote while also being ...
The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and ... This is a remote commuter position, and you will have the ability to work remote while also being ...
Customer Experience Analyst The Customer Experience Analyst is exposed to various aspects of U.S ... This is a remote commuter position, and you will have the ability to work remote while also being ...
Customer Experience Analyst The Customer Experience Analyst is exposed to various aspects of U.S ... This is a remote commuter position, and you will have the ability to work remote while also being ...
Remote Customer Experience Specialist
$17.50 - $23/hr
About the job Remote Customer Experience Specialist Overview We are looking for a Remote Customer Experience Specialist in the Phoenix area to guide clients through the travel planning process. This ...
Remote Customer Experience Specialist
$17.50 - $23/hr
About the job Remote Customer Experience Specialist Overview We are looking for a Remote Customer Experience Specialist in the Phoenix area to guide clients through the travel planning process. This ...
Remote Customer Experience Coordinator
$18.50 - $24/hr
About the job Remote Customer Experience Coordinator Overview We are seeking a Remote Customer Experience Coordinator in the Charlotte area to support clients in planning and organizing travel. This ...
Remote Customer Experience Coordinator
$18.50 - $24/hr
About the job Remote Customer Experience Coordinator Overview We are seeking a Remote Customer Experience Coordinator in the Charlotte area to support clients in planning and organizing travel. This ...
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple ... Requirements Only those candidates can apply who: * are available for the remote/internship * can ...
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple ... Requirements Only those candidates can apply who: * are available for the remote/internship * can ...
Remote Customer Experience Coordinator
$18.50 - $24/hr
About the job Remote Customer Experience Coordinator Role Overview We are expanding our remote team and are looking for customer-centered individuals who thrive with assisting clients and handling ...
Remote Customer Experience Coordinator
$18.50 - $24/hr
About the job Remote Customer Experience Coordinator Role Overview We are expanding our remote team and are looking for customer-centered individuals who thrive with assisting clients and handling ...
Remote Customer Experience Specialist
$17.50 - $23/hr
About the job Remote Customer Experience Specialist Role Overview We are currently expanding our remote team and seeking those who thrive with supporting customers and managing multiple ...
Remote Customer Experience Specialist
$17.50 - $23/hr
About the job Remote Customer Experience Specialist Role Overview We are currently expanding our remote team and seeking those who thrive with supporting customers and managing multiple ...
Remote Customer Experience Specialist
$17.50 - $23/hr
About the job Remote Customer Experience Specialist Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings ...
Remote Customer Experience Specialist
$17.50 - $23/hr
About the job Remote Customer Experience Specialist Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings ...
Remote Customer Experience Team Lead AO | 100% Remote | Flexible Schedule | Work From Home Lead a Team. Elevate Client Experiences. Build a Career with Purpose. Are you a people-focused professional ...
New
Remote Customer Experience Team Lead AO | 100% Remote | Flexible Schedule | Work From Home Lead a Team. Elevate Client Experiences. Build a Career with Purpose. Are you a people-focused professional ...
New
Remote Customer Experience Team Lead
Chattanooga, TN · On-site +1
Remote Customer Experience Team Lead AO | 100% Remote | Flexible Schedule | Work From Home Lead a Team. Elevate Client Experiences. Build a Career with Purpose. Are you a people-focused professional ...
Remote Customer Experience Team Lead
Chattanooga, TN · On-site +1
Remote Customer Experience Team Lead AO | 100% Remote | Flexible Schedule | Work From Home Lead a Team. Elevate Client Experiences. Build a Career with Purpose. Are you a people-focused professional ...
Remote Customer Experience Team Lead 100% Remote | Flexible Schedule | Leadership Development Opportunity Lead with Purpose. Grow with Confidence. Work from Anywhere. Are you passionate about ...
New
Remote Customer Experience Team Lead 100% Remote | Flexible Schedule | Leadership Development Opportunity Lead with Purpose. Grow with Confidence. Work from Anywhere. Are you passionate about ...
New
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Job description
About Us:
- Customer Experience Analyst – REMOTE
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with fluent French or German language skills to optimize our clients’ traditional and generative IVR operations through in-depth data analysis. Using analytic discovery and evaluation, our Customer Experience Analysts champion the customer experience and provide clients with recommendations to reduce customer effort, offer effective self-solve options, streamline processes and reduce agent handling time. We are looking for a bright, enthusiastic, and motivated professional ready to collaborate with our team.
Key Responsibilities
Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback.
Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling.
Analysis and Data Optimization: Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements.
Reporting and Presentations: Translate data into clear, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams.
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations.
Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional Services to strategize and solve complex customer journey issues.
Requirements
- Written and spoken fluency in French or German
- Strong analytical and problem-solving abilities
- Expertise in summarizing, analyzing and pulling trends from complex datasets in Microsoft Excel, Google Sheets, Numbers or similar software
- Familiarity with basic Excel formulas and the use of pivot tables
- Excellent verbal and written communication skills
- Proficiency with building presentations in PowerPoint or Keynote
- Experience with delivering strong, focused presentations via phone, video or in person
- Strong attention to detail
- Ability to thrive and collaborate effectively in a fast-paced, remote team environment
Desired Experience
- Working in or collaborating with a contact center environment
- Understanding of user interface or conversational design concepts
- Familiarity with conversational AI, particularly in evaluating or optimizing chatbots and virtual assistants
About PTP
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
San Francisco, CA, US
Year founded
2004