Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Quick apply
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Quick apply
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Austin, TX · On-site +1
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Austin, TX · On-site +1
Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...
Virginia Beach, VA · Remote
$21 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ... full time positions.
Virginia Beach, VA · Remote
$21 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ... full time positions.
Dallas, TX · Remote
$21 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ... full time positions.
Dallas, TX · Remote
$21 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ... full time positions.
AL · On-site +1
$50K - $60K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
AL · On-site +1
$50K - $60K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
$50K - $60K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
$50K - $60K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...
Huntsville, AL · Remote
$50K - $60K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will ...
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Huntsville, AL · Remote
$50K - $60K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will ...
The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and ... This is a remote commuter position, and you will have the ability to work remote while also being ...
The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and ... This is a remote commuter position, and you will have the ability to work remote while also being ...
Chattanooga, TN · On-site +1
Medical
Life
Remote Customer Experience Team Lead AO | 100% Remote | Flexible Schedule | Work From Home Lead a Team. Elevate Client Experiences. Build a Career with Purpose. Are you a people-focused professional ...
Chattanooga, TN · On-site +1
Medical
Life
Remote Customer Experience Team Lead AO | 100% Remote | Flexible Schedule | Work From Home Lead a Team. Elevate Client Experiences. Build a Career with Purpose. Are you a people-focused professional ...
Lafayette, LA · On-site +1
Medical
Life
Remote Customer Experience Team Lead 100% Remote | Flexible Schedule | Leadership Development Opportunity Lead with Purpose. Grow with Confidence. Work from Anywhere. Are you passionate about ...
Lafayette, LA · On-site +1
Medical
Life
Remote Customer Experience Team Lead 100% Remote | Flexible Schedule | Leadership Development Opportunity Lead with Purpose. Grow with Confidence. Work from Anywhere. Are you passionate about ...
Los Angeles, CA · Remote
$15.75 - $20.50/hr
This is a full-time remote opportunity suitable for both experienced customer service professionals and motivated candidates looking to grow their careers in customer support. Key Responsibilities ...
New
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Los Angeles, CA · Remote
$15.75 - $20.50/hr
This is a full-time remote opportunity suitable for both experienced customer service professionals and motivated candidates looking to grow their careers in customer support. Key Responsibilities ...
New
San Tan Valley, AZ · On-site +1
$16/hr
Medical
Dental
Vision
Retirement
PTO
Full-Time Work from Home Customer Experience Representative Hiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff]) Are you looking for a role that challenges ...
San Tan Valley, AZ · On-site +1
$16/hr
Medical
Dental
Vision
Retirement
PTO
Full-Time Work from Home Customer Experience Representative Hiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff]) Are you looking for a role that challenges ...
Queen Creek, AZ · Remote
$16/hr
Dental
Vision
Retirement
PTO
Full-Time Work from Home Customer Experience RepresentativeHiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff])Are you looking for a role that challenges you ...
Quick apply
Queen Creek, AZ · Remote
$16/hr
Dental
Vision
Retirement
PTO
Full-Time Work from Home Customer Experience RepresentativeHiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff])Are you looking for a role that challenges you ...
... Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We're hiring a ... Proven experience managing remote/offshore teams * Strong English communication (verbal + written)
... Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We're hiring a ... Proven experience managing remote/offshore teams * Strong English communication (verbal + written)
Casselberry, FL · On-site +1
$16 - $21/hr
Retirement
PTO
This full-time remote CSR position earns a competitive wage of $16.00 - $21.00 per hour . We ... With over 30 years of combined staff experience, we are so confident that we can provide our ...
Casselberry, FL · On-site +1
$16 - $21/hr
Retirement
PTO
This full-time remote CSR position earns a competitive wage of $16.00 - $21.00 per hour . We ... With over 30 years of combined staff experience, we are so confident that we can provide our ...
Casselberry, FL · On-site +1
$16 - $21/hr
Retirement
PTO
This full-time remote CSR position earns a competitive wage of $16.00 - $21.00 per hour . We ... With over 30 years of combined staff experience, we are so confident that we can provide our ...
Casselberry, FL · On-site +1
$16 - $21/hr
Retirement
PTO
This full-time remote CSR position earns a competitive wage of $16.00 - $21.00 per hour . We ... With over 30 years of combined staff experience, we are so confident that we can provide our ...
Casselberry, FL · Remote
$16 - $21/hr
Retirement
PTO
This full-time remote CSR position earns a competitive wage of $16.00 - $21.00 per hour. We provide ... With over 30 years of combined staff experience, we are so confident that we can provide our ...
Quick apply
Casselberry, FL · Remote
$16 - $21/hr
Retirement
PTO
This full-time remote CSR position earns a competitive wage of $16.00 - $21.00 per hour. We provide ... With over 30 years of combined staff experience, we are so confident that we can provide our ...
Customer Success Operations Analyst Full Time - Remote Cincinnati, OH Innovate with Benchmark ... Direct experience administering Subscriber Success platforms is helpful but not required. Key ...
New
Customer Success Operations Analyst Full Time - Remote Cincinnati, OH Innovate with Benchmark ... Direct experience administering Subscriber Success platforms is helpful but not required. Key ...
New
San Antonio, TX · On-site +1
$18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative III $18.00/HR Summary: As a Customer Service Representative ... What you get: * Full-Time Employment * Competitive Pay: Pay is $18.00/hr which may be below your ...
San Antonio, TX · On-site +1
$18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative III $18.00/HR Summary: As a Customer Service Representative ... What you get: * Full-Time Employment * Competitive Pay: Pay is $18.00/hr which may be below your ...
TX · Remote
$18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative III $18.00/HR Summary: As a Customer Service Representative ... What you get: * Full-Time Employment * Competitive Pay: Pay is $18.00/hr which may be below your ...
TX · Remote
$18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative III $18.00/HR Summary: As a Customer Service Representative ... What you get: * Full-Time Employment * Competitive Pay: Pay is $18.00/hr which may be below your ...
$18.75 - $23.21
8% of jobs
$23.21 - $27.67
2% of jobs
$27.67 - $32.12
14% of jobs
$32.24 is the 25th percentile. Wages below this are outliers.
$32.12 - $36.58
32% of jobs
$36.58 - $41.04
14% of jobs
$43.64 is the 75th percentile. Wages above this are outliers.
$41.04 - $45.50
9% of jobs
$45.50 - $49.96
6% of jobs
$49.96 - $54.41
3% of jobs
$54.41 - $58.87
3% of jobs
$58.87 - $63.33
5% of jobs
$63.33 - $67.79
3% of jobs
$18
$40
$67
The most popular types of Remote Customer Experience Analyst jobs are:

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with fluent French or German language skills to optimize our clients’ traditional and generative IVR operations through in-depth data analysis. Using analytic discovery and evaluation, our Customer Experience Analysts champion the customer experience and provide clients with recommendations to reduce customer effort, offer effective self-solve options, streamline processes and reduce agent handling time. We are looking for a bright, enthusiastic, and motivated professional ready to collaborate with our team.
Key Responsibilities
Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback.
Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling.
Analysis and Data Optimization: Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements.
Reporting and Presentations: Translate data into clear, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams.
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations.
Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional Services to strategize and solve complex customer journey issues.
Requirements
Desired Experience
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It services
51 - 200 Employees
San Francisco, CA, US
2004