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Full Time Remote Customer Experience Analyst Jobs

GovCIO is currently hiring for a User Experience (UX) Analyst to support a portfolio of VA digital ... This position is fully remote located within the United States. Responsibilities * Support UX ...

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

What We're Looking For * 3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role, with direct exposure to post-sales data in a B2B SaaS environment.

EXPERIENCE ANALYST Are you excited about learning the business and client side of software ... customer acquisition and revenue generation. Based in the Chicagoland area, we have a remote ...

Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has ... Minimum of 2 years in customer service; experience in a service desk or call center environment ...

Digital Experience Analyst

Atlanta, GA · On-site +1

$94K - $112K/yr

Understanding of automation and remote action governance, including testing, approval, change ... Respond to support needs in a timely fashion with excellent customer service * Works well with ...

Remote Customer Care Specialist (W2)

Doral, FL · On-site +1

$16.25 - $21.50/hr

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting ...

Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has ... Minimum of 2 years in customer service; experience in a service desk or call center environment ...

Digital Experience Analyst

Atlanta, GA · On-site +1

$94K - $112K/yr

Understanding of automation and remote action governance, including testing, approval, change ... Respond to support needs in a timely fashion with excellent customer service * Works well with ...

Remote BCBA The BCBA Clinician practices under the close, ongoing supervision of the Clinical ... experience required, with 3 or more years preferred. * Licensed as a Behavior Analyst in Utah or ...

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Full Time Remote Customer Experience Analyst information

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How much do full time remote customer experience analyst jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for full time remote customer experience analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Remote Customer Experience Analyst jobs? The most popular types of Remote Customer Experience Analyst jobs are:
User Experience (UX) Analyst (Remote)

User Experience (UX) Analyst (Remote)

Govcio LLC

Remote

$100K - $110K/yr

Full-time

Posted 15 hours ago


GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

116th of 207 rated it services


Job description

GovCIO is currently hiring for a User Experience (UX) Analyst to support a portfolio of VA digital health products, with initial emphasis on telehealth, including video visits and related capabilities. This role will execute user-centered design and validation activities in close partnership with Product Managers, UI Designers, SMEs, and the UX Lead, helping improve usability, adoption, and workflow alignment for Veterans and clinical users.
This role is hands-on and execution-focused, supporting user-centered validation activities across the product lifecycle, including usability sessions, UAT, and iterative design improvements informed by user feedback and operational context. This position is fully remote located within the United States.
Responsibilities
  • Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
  • Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
  • Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
  • Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
  • Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
  • Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices
  • Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
  • Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
  • Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
  • Participate in accessibility and usability forums supporting continuous product improvement
  • Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

Qualifications
Required Skills and Experience
  • Bachelor's degree and 5+ years of experience or commensurate experience
  • 3-6 years of relevant UX, usability, product design, or related experience
  • Experience supporting usability evaluations, task-based testing, or user-centered product validation
  • Experience collaborating with product managers, designers, and developers
  • Understanding of user-centered design principles and workflow-based design thinking
  • Strong written, analytical, facilitation, and communication skills

Preferred Skills and Experience
  • Experience supporting healthcare, telehealth, or government digital products
  • Experience supporting UAT planning or facilitation
  • Experience with wireframes, prototypes, or interaction design artifacts
  • Familiarity with accessibility principles and inclusive design
  • Experience working within Agile product teams
  • Knowledge of clinical workflows and healthcare operational processes preferred
  • Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
  • Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.
Posted Salary Range
USD $100,000.00 - USD $110,000.00 /Yr.

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