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Internship Genesys Cloud Jobs (NOW HIRING)

Miratech

AWS Cloud Engineer - Platform Operations

Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ... and internship opportunities. * Global Impact: collaborate on impactful projects for top global ...

Miratech

Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ... and internship opportunities. * Global Impact: collaborate on impactful projects for top global ...

Miratech

Global Account Director

Washington, DC · On-site +1

Experience selling CX transformation, cloud, AI, or digital engineering solutions * Demonstrated ... Google, Genesys, etc.) is a plus Additional Information We offer: * Culture of Relentless ...

Miratech

Global Account Director

Washington, DC · On-site

Experience selling CX transformation, cloud, AI, or digital engineering solutions * Demonstrated ... Google, Genesys, etc.) is a plus Additional Information We offer: * Culture of Relentless ...

Miratech

$105K - $138K/yr

AWS Cloud Practitioner or equivalent AWS certification. * Experience with legacy contact center ... Genesys, Avaya, or Cisco. * Familiarity with contact center reporting, analytics, workforce ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

AWS Cloud Practitioner or equivalent AWS certification. * Experience with legacy contact center ... Genesys, Avaya, or Cisco. * Familiarity with contact center reporting, analytics, workforce ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

AWS Cloud Practitioner or equivalent AWS certification. * Experience with legacy contact center ... Genesys, Avaya, or Cisco. * Familiarity with contact center reporting, analytics, workforce ...

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Internship Genesys Cloud information

What is an internship Genesys Cloud?

An Internship Genesys Cloud typically refers to an internship position focused on working with Genesys Cloud, a leading cloud-based contact center and customer experience platform. Interns in this role may assist with software development, system integration, customer support, or data analysis projects related to Genesys Cloud. The internship provides hands-on experience with the platform's features, tools, and APIs, allowing interns to gain practical skills in cloud technologies and customer engagement solutions. It is ideal for students or recent graduates interested in technology, software engineering, or customer experience management.

What types of projects and responsibilities can I expect during an internship with Genesys Cloud?

As an intern with Genesys Cloud, you can expect to work on real-world projects that may include developing and testing new features, troubleshooting customer issues, and contributing to cloud-based communication solutions. You'll likely collaborate closely with experienced engineers, product managers, and support teams, gaining exposure to the full software development lifecycle. This hands-on experience helps interns build technical skills and understand the dynamics of working within a cloud technology team, while also providing opportunities for mentorship and networking within the organization.

What are the key skills and qualifications needed to thrive as an internship Genesys Cloud, and why are they important?

To thrive in an internship focused on Genesys Cloud, you typically need a foundational understanding of computer science, cloud technologies, and customer experience solutions, often supported by relevant coursework or a degree in progress. Familiarity with the Genesys Cloud platform, APIs, and tools such as Python, JavaScript, or CRM systems is valuable, along with any certifications in cloud computing or customer engagement platforms. Strong problem-solving skills, eagerness to learn, and effective communication help interns stand out in collaborative and fast-paced environments. These skills are essential for successfully contributing to real-world projects, adapting quickly to new technologies, and supporting team goals within the cloud contact center industry.

What is the difference between Internship Genesys Cloud vs Internship Contact Center Software?

AspectInternship Genesys CloudInternship Contact Center Software
Required CredentialsBasic technical skills, familiarity with cloud platformsBasic technical skills, understanding of contact center operations
Work EnvironmentCloud-based platforms, remote or office settingsContact center environments, remote or on-site
Industry UsageUsed across customer service, sales, and support industriesPrimarily in customer service and support sectors

Internship Genesys Cloud focuses on cloud-based contact center solutions, emphasizing technical skills and cloud platform familiarity. In contrast, Internship Contact Center Software may involve working with various contact center tools, often emphasizing customer service operations. Both roles are common in customer support industries but differ in technical scope and platform focus.

What cities are hiring for Internship Genesys Cloud jobs?

Cities with the most Internship Genesys Cloud job openings:

What are the most commonly searched types of Genesys Cloud jobs?

The most popular types of Genesys Cloud jobs are:

What states have the most Internship Genesys Cloud jobs?

States with the most job openings for Internship Genesys Cloud jobs include:

What job categories do people searching Internship Genesys Cloud jobs look for?

The top searched job categories for Internship Genesys Cloud jobs are:

Internship Genesys Cloud jobs near you
Infographic showing various Internship Genesys Cloud job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Contract. Highlights an 76% Physical, 8% Hybrid, and 16% Remote job distribution.

Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Miratech

Philadelphia, PA • On-site, Remote

$59 - $80.50/hr

Full-time

Medical

Re-posted 26 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.
Work Authorization: Candidates must have valid authorization to work in the United States at the time of application. Visa sponsorship is not available for this role.
Responsibilities:
  • Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
  • Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
  • Analyze complex business and technical challenges to define scalable and effective solution architectures.
  • Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
  • Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
  • Lead the planning and execution of contact center deployments, migrations, and system upgrades.
  • Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
  • Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Qualifications
  • 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
  • Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
  • Proven expertise in building routing strategies and IVR workflows using Genesys Architect
  • Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
  • Solid understanding of business processes and their alignment with customer experience technologies.
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.

Nice to Have
  • Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment.
  • Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features
  • Experience with CX Cloud from Genesys and Salesforce

Additional Information
We offer:
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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