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Internship Gaming Support Agent Jobs (NOW HIRING)

SilvertonCasino

SURVEILLANCE AGENT II

Las Vegas, NV · On-site

General Summary of Job Duties Responsible for the surveillance of gaming operations and gaming support areas during assigned shift to promote a secure environment within Silverton's philosophy, while ...

Boyd Gaming

Surveillance Agent

Kansas City, MO · On-site

Surveillance Agent Monitor electronic surveillance equipment to observe gaming and non-gaming ... gaming regulations * Conduct daily audits of departmental activity and duty logs; provide support ...

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Internship Gaming Support Agent information

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How much do internship gaming support agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for internship gaming support agent in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by Internship Gaming Support Agents, and how can they be overcome?

Internship Gaming Support Agents often encounter challenges such as managing high volumes of player inquiries, addressing technical issues, and communicating with customers from diverse backgrounds. To overcome these obstacles, it's important to develop strong multitasking and problem-solving skills, as well as to familiarize yourself with the game's mechanics and support tools. Additionally, collaborating closely with experienced team members and actively seeking feedback can help interns learn best practices and handle complex situations more effectively.

What are the key skills and qualifications needed to thrive as an Internship Gaming Support Agent, and why are they important?

To thrive as an Internship Gaming Support Agent, you need strong problem-solving abilities, knowledge of gaming platforms, and excellent communication skills, often supported by a background in customer service or IT. Familiarity with ticketing systems, live chat software, and sometimes basic troubleshooting tools is typically required. Patience, empathy, and adaptability help you effectively assist diverse players and create a positive gaming experience. These skills ensure timely resolution of issues, high customer satisfaction, and support for the gaming community.

What does an Internship Gaming Support Agent do?

An Internship Gaming Support Agent assists gamers by addressing their questions, troubleshooting issues, and providing guidance related to the game or gaming platform. They often communicate with players through chat, email, or phone, helping resolve technical problems, account concerns, or gameplay inquiries. This role provides valuable experience in customer service and the gaming industry, allowing interns to develop communication skills and gain insight into how gaming companies support their communities.
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Internship Gaming Support Agent jobs near you
Infographic showing various Internship Gaming Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,862 per year, or $16.8 per hour.
Supervising Gaming Agent

Supervising Gaming Agent

Massachusetts Gaming Commission

Everett, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Massachusetts Gaming Commission seeks to hire a Supervising Gaming Agent assigned to the Encore Boston Harbor in Everett, MA. Under the direction of the Casino Regulatory Manager, this position is responsible for assisting in the coaching, mentoring, training, and job development of Gaming Agent I and Gaming Agent II. This position has first line oversight into the daily activities of Gaming Agents I and Gaming Agents II reviewing reports, inspections, and reviews for completeness.
Position Shift: Wednesday-Saturday, 6pm to 4am.
Duties and responsibilities include, but are not limited to, the following:
• Support the Casino Regulatory Manager (CRM) and Assistant Casino Regulatory Manager (ACRM) at the property with the creation of policies, procedures, and regulations and oversee the monitoring of casino and hotel activities, with an emphasis on revenue and gaming operations.
• Collaborate with the Casino Regulatory Manager, Assistant Casino Regulatory Manager, and fellow Supervisors to prepare and offer education and training to Gaming Agents I & II
• Review and assist in resolving disputes from the public, licensees, and other gaming officials.
• Identify deficiencies in the casino's internal controls. Provide input into the review of gaming floor and back of house change requests and new gaming layouts ensuring compliance.
• Maintain a foundational knowledge of casino gaming regulations and rules of the games.
• Participate in frequent check-ins with the Casino Regulatory Manager and Assistant Casino Regulatory Manager to identify, investigate, an d report insight of compliance issues, include suggestions for corrective action, if needed.
• Assist the Casino Regulatory Manage r and Assistant Casino Regulatory Manager in t he evaluation process for Gaming Agent I and Gaming Agent II.
Qualifications:
Skills and Qualifications:
• Demonstrated expertise of gaming equipment, rules of the games, count room operations, casino gaming regulations, and internal controls, casino surveillance and security operations
• Working knowledge and familiarity with or exposure to criminal and/or regulatory investigative techniques, principles, and procedures
• Demonstrated leadership and mentoring abilities
• Ability to work independently with little to no supervision
• Proficient with Microsoft Office applications, including Outlook, Word, and Excel
Experience, Education, and Training:
• High school diploma or equivalent and a minimum of eight years working in an office or casino environment, with a minimum of four years of experience in a casino or casino regulatory agency; or an equivalent combination of education and experience.
• Bachelor's degree is preferred
Our Benefits: MA State Retirement Plan (pension); tuition remission for yourself and your spouse to MA Community Colleges and State Universities; medical, dental, vision, life, and disability insurance; deferred compensation 457(b) plan; flexible spending for healthcare, daycare, and transportation; 15 vacation days to start, 12 paid holidays, three personal days and 15 sick days per year.
First consideration will be given to applications received within 14 days of the job posting date.
Salary is commensurate with experience.
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

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