Internship Customer Success Jobs in San Ramon, CA

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Product

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

*Please note we are seeking Spring 2027 or Winter 2026 grads. Start date for this role is August 2027.

About the Associate Product Manager Program

Calling all Trailblazers to join the Salesforce Product Management team! Trailblazers drive innovation, disrupt industries, and shape the world around us. Whether it's architecting agentic workflows, leveraging real-time data to drive business acumen, or delivering "AI-first" user experiences, Trailblazers propel the future of technology.

At Salesforce, nothing is more important than the success of our customers. The Product organization has been focused on delivering customer success since Day 1. Today, that means building the world's most trusted AI + Data + CRM platform. We deeply understand our customers and constantly seek their input on our products and gather their feedback to improve what we do. We rely on data, experimentation, and AI research to validate our assumptions. We partner with engineering, UX, data science, research, marketing, finance, and customer success to rapidly deliver innovative products and next-generation technologies that change how our customers connect to their customers. Our B2B AI focus creates unique and exciting challenges for delivering the future of technology at scale, requiring us to package and design our products for adoption by thousands of top companies across the world.

We do all of this while giving back to the communities where we work and live. With our 1-1-1 Model we give 1% of our time, 1% of our product, and 1% of our equity back into the community. We believe that business is the greatest platform for change and are working toward a more equal world. And with our partners, customers, and Trailhead learning platform we are creating millions of jobs and skilled workers around the world.

The Role

As an Associate Product Manager, you will play a critical role in shaping the AI-driven future of technology. You will join our product organization in an intensive 2-year rotational experience that allows you to develop your skills as a hands-on, technical AI product manager and learn to "PM the Salesforce way." You will gain experience building and managing products across diverse teams, get direct exposure to senior executives, and work with formal mentors to build your career in the AI era.

Responsibilities

• Embed within a small AI pods to rapidly prototype, test, and iterate on agentic features - moving from customer problem to working solution in tight cycles

• Understand and analyze user needs to define how autonomous agents can solve complex, multi-step business problems - including edge cases, failure modes, and trust boundaries

• Define success criteria and evaluation frameworks for agentic behaviors, including agent telemetry, grounding quality, and escalation paths

• Analyze market trends, competitor frameworks, qualitative customer research and quantitative product usage and agent performance signals to drive fast, informed iteration

• Help define a product strategy that moves beyond static features toward autonomous, context-aware collaborators.

• Partner with designers to create intuitive user experiences where humans and AI agents work together seamlessly.

• Work with engineers and designers to build and launch features

• Help evangelize product vision through presentations to stakeholders

Experience/Skills Required

• Bachelor's or Master's Engineering, Computer Science, or a related field.

• Previous industry internship in product management or closely related technical role

• AI Literacy: A deep interest in (or experience with) LLMs, autonomous agents, and data architecture.

• Ability to deliver on commitments and thrive under the pressure of rapid AI release cycles.

• Excellent analytical, problem-solving, organizational, presentation, interpersonal, written and verbal communication skills.

• Ability to manage multiple projects simultaneously and adapt to shifting technology landscapes.

Experience/Skills Desired

• Proven ability to deliver on commitments in high-growth environments

• Demonstrated ability to collaborate in small, fast-moving teams and drive decisions with incomplete information

• Comfort working in rapid iteration cycles - prototyping, testing with users, and adjusting quickly based on signal

• Excellent analytical, problem-solving, organizational, presentation, interpersonal, written and verbal communication skills.

• Familiarity with agent orchestration concepts (e.g., tool use, MCP, A2A, Skills, Agent Harnesses, memory, multi-agent coordination) and lifecycle concepts (evaluations, observability, optimization)

• Product management or design experience with a focus on software products and AI technologies.

• A track record of taking ownership end-to-end in ambiguous environments - from problem discovery through launch

• Exposure to responsible AI practices, including trust, safety, and ethical use considerations

• Experience building with or on top of AI APIs and developer tools (e.g., OpenAI, Anthropic, LangChain)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $132,000 - $146,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $159,000 - $159,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.