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Internship American Home Shield Jobs (NOW HIRING)

National Platinum Service

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National Platinum Service

Knoxville, TN · On-site

$60K - $80K/yr

Asurion * American Home Shield If you are an experienced appliance technician looking for consistent work opportunities with a growing company, we would like to hear from you. **Service Area:

frontdoor, Inc.

Sr. Software Engineer (Remote)

$125K - $165K/yr

American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems ...

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How much do internship american home shield jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for internship american home shield in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an intern at American Home Shield?

To thrive as an Intern at American Home Shield, you generally need a background in business, communications, or a related field, along with strong organizational and analytical skills. Familiarity with Microsoft Office Suite, customer relationship management (CRM) systems, and basic data analysis tools is often expected. Strong communication, teamwork, and adaptability are standout soft skills, enabling interns to collaborate effectively and learn quickly in a dynamic environment. These skills and qualities are crucial for contributing meaningfully to projects, gaining valuable experience, and supporting the company's operational goals.

What is an internship at American Home Shield?

An Internship at American Home Shield is a temporary position designed for students or recent graduates to gain practical experience in the home warranty industry. Interns work alongside professionals in various departments, such as customer service, marketing, IT, or operations. These internships provide hands-on learning, networking opportunities, and a chance to develop valuable skills relevant to future careers. Typically, interns may work part-time during the academic year or full-time over the summer. The goal is to help interns understand the company's operations and prepare them for potential full-time roles after graduation.

What is the difference between Internship American Home Shield vs Customer Service Representative?

AspectInternship American Home ShieldCustomer Service Representative
CredentialsHigh school diploma or equivalent; some internships may require coursework in business or customer serviceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentInternship setting, often in office or remote; learning-focusedCall centers, office settings, or remote; customer interaction
Industry UsageEntry-level, training position within home warranty industryCustomer support across various industries, including home services

Internship American Home Shield provides hands-on experience in the home warranty industry, focusing on training and skill development. In contrast, a Customer Service Representative handles customer inquiries and support, often with more direct interaction. Both roles require strong communication skills, but internships are more educational, while customer service roles are operational positions.

What types of projects or tasks can I expect to work on during an internship at American Home Shield?

As an intern at American Home Shield, you can expect to be involved in a variety of meaningful projects that support core business operations, such as assisting with customer service initiatives, analyzing market data, or supporting IT and process improvement projects. Interns often collaborate closely with experienced team members, gaining exposure to real-world challenges and learning how different departments, such as marketing, operations, and customer relations, work together. The company values hands-on learning, so you may also participate in team meetings, contribute to ongoing projects, and have opportunities to present your ideas. This experience is designed to build your professional skills and provide insight into the home warranty industry.
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Internship American Home Shield jobs near you
Infographic showing various Internship American Home Shield job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $35,995 per year, or $17.3 per hour.

Member Resolution Associate/Retention - 100% Remote

Frontdoor, Inc.

Remote

$16.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary: ** **
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.
Responsibilities: ** **
  • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
  • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
  • Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer.
  • Communicates and reinforces the value and benefits of products and services to customers.
  • Analyzes customer product and/or service plans to determine potential price concessions.
  • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
  • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
  • Tracks customer feedback and provides to management.
  • May assume other duties as applied.

Qualifications
Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required
Minimum Experience required: 3+ years of customer service experience and/or training required
Required Skills: ** **
  • Must have internet access with minimum 4.6Mbps upload/download speeds
  • Customer service and conflict resolution skills
  • Written and verbal communication skills, including influencing and persuading
  • Knowledge of and ability to apply contractual terms and concepts
  • Knowledge of policies and procedures
  • Computer skills (Microsoft Word, Excel, Outlook)
  • Attention to detail
  • Analytical skills
  • Organizational and time management skills

Preferred Skills: ** **
  • Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.
  • Organization - Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.
  • Leads conversations with positivity and control - leads members to identified outcome and controls the conversation in a positive fashion.

Other/State Specific
This role pays $16.63/hour plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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ID 2026-4119
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp

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