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$83.5K

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$171K

How much do remote american home shield jobs pay per year?

As of Aug 4, 2026, the average yearly pay for remote american home shield in the United States is $127,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,000.00 and $143,500.00 per year, depending on experience, location, and employer.

What does a typical day look like for a remote American Home Shield customer service representative?

As a remote customer service representative for American Home Shield, your day primarily involves assisting customers via phone, email, or chat regarding home warranty policies, service requests, and coverage questions. You'll work independently from your home office but stay connected with your team through virtual meetings and instant messaging. The role requires balancing efficiency with empathetic problem-solving, as you'll often need to help resolve customer concerns while adhering to company policies. You can expect structured shifts, ongoing training, and performance feedback to help you grow in the position.

What is a remote American Home Shield representative?

A Remote American Home Shield representative is a customer service or sales professional who works from a remote location, typically from home, to support American Home Shield customers. Their responsibilities often include answering questions about home warranty plans, assisting with service requests, and resolving customer issues. This role requires strong communication skills, proficiency with computer systems, and the ability to work independently. Remote representatives play a vital role in ensuring customer satisfaction while enjoying the flexibility of working outside a traditional office.

What is the difference between Remote American Home Shield vs Remote Customer Service Representative?

AspectRemote American Home ShieldRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or customer service certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentHome-based, customer support for home warranty servicesHome-based, handling customer inquiries across various industries
Employer & Industry UsageHome warranty and insurance industryVarious sectors including retail, telecom, and insurance
Common Search & Comparison IntentUnderstanding remote roles in home warranty companiesComparing remote customer service jobs across industries

The main difference between Remote American Home Shield and a Remote Customer Service Representative is the industry focus. American Home Shield specializes in home warranty services, requiring specific industry knowledge, while remote customer service roles are broader, spanning multiple sectors. Both roles typically require similar credentials and offer home-based work environments, but their industry applications and job functions differ.

What are the key skills and qualifications needed to thrive as a remote customer service representative at American Home Shield, and why are they important?

To thrive as a Remote Customer Service Representative at American Home Shield, you need strong communication skills, problem-solving abilities, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for this role. These competencies ensure effective resolution of customer issues, high satisfaction, and efficient remote teamwork.
More about Remote American Home Shield jobs
What cities are hiring for Remote American Home Shield jobs? Cities with the most Remote American Home Shield job openings:
What are the most commonly searched types of American Home Shield jobs? The most popular types of American Home Shield jobs are:
What states have the most Remote American Home Shield jobs? States with the most job openings for Remote American Home Shield jobs include:
What job categories do people searching Remote American Home Shield jobs look for? The top searched job categories for Remote American Home Shield jobs are:
Remote American Home Shield jobs near you
Infographic showing various Remote American Home Shield job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $127,031 per year, or $61.1 per hour.

Member Resolution Associate/Retention - 100% Remote

Frontdoor, Inc.

Des Moines, IA • On-site, Remote

$16.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary: ** **
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.
Responsibilities: ** **
  • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
  • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
  • Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer.
  • Communicates and reinforces the value and benefits of products and services to customers.
  • Analyzes customer product and/or service plans to determine potential price concessions.
  • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
  • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
  • Tracks customer feedback and provides to management.
  • May assume other duties as applied.

Qualifications
Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required
Minimum Experience required: 3+ years of customer service experience and/or training required
Required Skills: ** **
  • Must have internet access with minimum 4.6Mbps upload/download speeds
  • Customer service and conflict resolution skills
  • Written and verbal communication skills, including influencing and persuading
  • Knowledge of and ability to apply contractual terms and concepts
  • Knowledge of policies and procedures
  • Computer skills (Microsoft Word, Excel, Outlook)
  • Attention to detail
  • Analytical skills
  • Organizational and time management skills

Preferred Skills: ** **
  • Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.
  • Organization - Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.
  • Leads conversations with positivity and control - leads members to identified outcome and controls the conversation in a positive fashion.

Other/State Specific
This role pays $16.63/hour plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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ID 2026-4119
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp

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