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Internet Customer Service Jobs (NOW HIRING)

United Nissan

Customer Service

Imperial, CA

$17 - $22/hr

Contact Internet Customers via email and phone to schedule a Sales appointment. * Follow up on ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...

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How much do internet customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for internet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Internet Customer Service representative typically collaborate with other departments to resolve customer issues?

Internet Customer Service representatives often work closely with technical support, billing, and sales teams to address a wide variety of customer concerns. When a customer's issue goes beyond general troubleshooting, representatives escalate the case to specialized departments or coordinate with team members to find a timely solution. Effective communication and clear documentation are essential to ensure a seamless handoff and resolution process. This cross-functional collaboration not only helps resolve customer issues efficiently but also provides valuable insight into common pain points, which can lead to service improvements.

What is an Internet Customer Service representative?

An Internet Customer Service representative is a professional who assists customers online through channels such as email, live chat, and social media. Their primary responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. They play a crucial role in ensuring customer satisfaction and maintaining a positive brand image for companies that do business online. These representatives must have strong communication skills and be comfortable with technology to effectively help customers in a digital environment.

What are the key skills and qualifications needed to thrive as an Internet Customer Service Representative, and why are they important?

To thrive as an Internet Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies are vital for delivering high-quality service, maintaining customer satisfaction, and supporting business reputation in a digital environment.
More about Internet Customer Service jobs
What cities are hiring for Internet Customer Service jobs? Cities with the most Internet Customer Service job openings:
What states have the most Internet Customer Service jobs? States with the most job openings for Internet Customer Service jobs include:
What job categories do people searching Internet Customer Service jobs look for? The top searched job categories for Internet Customer Service jobs are:
Internet Customer Service jobs near you
Infographic showing various Internet Customer Service job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service

Customer Service

United Nissan

Imperial, CA

$17 - $22/hr

Other

Posted 19 hours ago

Job description

United Nissan is hiring motivated team players to work in our Business Development Center as Appointment Setters. Our high-volume dealership is busy, fast-paced, and located in Las Vegas (Sahara/McLeod). We want motivated Inbound/Outbound Business Development Representatives to start setting appointments immediately. 

ESSENTIAL DUTIES:

  • Answer all incoming phone calls according to management-approved incoming call word tracks (scripts) and schedule showroom visits or test drive appointments.
  • Collect customer's names, multiple phone numbers, and email addresses from all incoming sales or advertising campaign calls.
  • Log all Customer contacts and comments into CRM Software.
  • Schedule future follow-up contact in CRM software if no appointment is generated from the initial incoming sales call.
  • Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with the reception desk.
  • Confirm scheduled appointments using the appointment confirmation email template in CRM software.
  • Post scheduled appointments into CRM software and print a copy for CRM Administrators at the showroom reception desk.
  • Contact "No Show" customers and reschedule their showroom appointments for a more convenient day and time.
  • Follow up with CRM Administrators at the reception desk to determine if appointments are kept and the outcome.
  • Results-Based CRM: Change the status of prospect records in CRM software to reflect the customer's progress within the car buying cycle, and schedule future customer contact for every customer based on the results of current customer contact.
  • Purify and update Customer information and contact data in the CRM application... Maintain accurate notes describing every customer contact.
  • Generate personalized emails confirming phone conversations
  • Schedule follow-up reminders in CRM software for the next contact.
  • Contact Customers based on current Nissan marketing initiatives.
  • Respond to Customer web-based requests using email and telephone.
  • Contact Internet Customers via email and phone to schedule a Sales appointment.
  • Follow up on Internet Customer emails according to a pre-determined timeline. 
  • Create a customer welcome folder for the reception desk on all confirmed appointments.
  • Print Customer reception presentation based on appointment type.
  • Forward any Customer concerns to the correct Departmental Manager and follow up with the customer to verify concerns have been addressed

Requirements: 

  • Effective verbal communication skills 
  • Ability to identify customer needs, wants, and/ or concerns 
  • Ability to overcome objections 
  • Ability to always maintain and provide excellent customer service 
  • Self-motivated, positive, upbeat, and a high energy level 
  • Ability to remain determined and focused in the face of rejection 
  • Also seeking Bilingual Representatives (NOT REQUIRED) 
  • Must be able to meet production goals in a fast-paced and structured environment
  • Must have a High School Diploma or GED. 
  • A high degree of professionalism, negotiation, and customer service skills are a must 
  • Must be able to pass a background check and drug screen. 

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