$21.55 - $36.63/hr
Processes Internet Banking maintenance, Card maintenance, Mobile Deposit maintenance and Bill Pay maintenance requests submitted via eBanking Salesforce site. Oversees this workflow within the ...
$21.55 - $36.63/hr
Processes Internet Banking maintenance, Card maintenance, Mobile Deposit maintenance and Bill Pay maintenance requests submitted via eBanking Salesforce site. Oversees this workflow within the ...
Provide customer service for Bank to include internet banking, debit card questions, balances, account questions, etc. * Process mobile deposit applications and approve or deny incoming mobile ...
Provide customer service for Bank to include internet banking, debit card questions, balances, account questions, etc. * Process mobile deposit applications and approve or deny incoming mobile ...
Provide customer service for Bank to include internet banking, debit card questions, balances, account questions, etc. * Process mobile deposit applications and approve or deny incoming mobile ...
Provide customer service for Bank to include internet banking, debit card questions, balances, account questions, etc. * Process mobile deposit applications and approve or deny incoming mobile ...
Milford, NE · On-site
... internet banking, bill-pay, biz-pay, payroll, direct deposit and telephone banking function by assisting and enrolling customers, troubleshooting issues as they arise, and ensuring all are updated ...
Quick apply
Milford, NE · On-site
... internet banking, bill-pay, biz-pay, payroll, direct deposit and telephone banking function by assisting and enrolling customers, troubleshooting issues as they arise, and ensuring all are updated ...
Big Run, PA · On-site
$15 - $16/hr
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
Quick apply
Big Run, PA · On-site
$15 - $16/hr
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
$15 - $16/hr
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
$15 - $16/hr
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
Marion Center, PA · On-site
$15 - $16/hr
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
Quick apply
Marion Center, PA · On-site
$15 - $16/hr
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts. * Assists with vault cash verifications and balancing of cash advance machines; acts as ...
Sapulpa, OK · On-site
$13.25 - $18/hr
In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments ...
Sapulpa, OK · On-site
$13.25 - $18/hr
In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments ...
Huron, SD · On-site
... Internet Banking and other Retail Technological Products and assist with related banking issues. • Assist Personal Bankers and Universal Bankers in scanning/indexing duties as needs arise. • ...
Huron, SD · On-site
... Internet Banking and other Retail Technological Products and assist with related banking issues. • Assist Personal Bankers and Universal Bankers in scanning/indexing duties as needs arise. • ...
Fishers, IN · On-site
Serving as the initial point of contact for customers, Banking Apprentices at First Internet Bank engage in a wide variety of client-focused responsibilities designed to immerse them in the dynamic ...
Fishers, IN · On-site
Serving as the initial point of contact for customers, Banking Apprentices at First Internet Bank engage in a wide variety of client-focused responsibilities designed to immerse them in the dynamic ...
$19 - $23.25/hr
Basic account opening. Assist customers with internet banking. Assist customers with safety deposit boxes and maintain records for boxes. Assist customers with IRA's and file reports as needed ...
$19 - $23.25/hr
Basic account opening. Assist customers with internet banking. Assist customers with safety deposit boxes and maintain records for boxes. Assist customers with IRA's and file reports as needed ...
Fishers, IN · On-site
Serving as the initial point of contact for customers, Banking Apprentices at First Internet Bank engage in a wide variety of client-focused responsibilities designed to immerse them in the dynamic ...
Fishers, IN · On-site
Serving as the initial point of contact for customers, Banking Apprentices at First Internet Bank engage in a wide variety of client-focused responsibilities designed to immerse them in the dynamic ...
Traverse City, MI · On-site
$19 - $23.25/hr
Basic account opening. · Assist customers with internet banking. · Assist customers with safety deposit boxes and maintain records for boxes. · Assist customers with IRA's and file reports as ...
Quick apply
Traverse City, MI · On-site
$19 - $23.25/hr
Basic account opening. · Assist customers with internet banking. · Assist customers with safety deposit boxes and maintain records for boxes. · Assist customers with IRA's and file reports as ...
Traverse City, MI · On-site
$21 - $22/hr
Basic account opening. • Assist customers with internet banking. • Assist customers with safety deposit boxes and maintain records for boxes. • Assist customers with IRA's and file reports as ...
Traverse City, MI · On-site
$21 - $22/hr
Basic account opening. • Assist customers with internet banking. • Assist customers with safety deposit boxes and maintain records for boxes. • Assist customers with IRA's and file reports as ...
Huron, SD · On-site
... Internet Banking and other Retail Technological Products and assist with related banking issues. • Assist Personal Bankers and Universal Bankers in scanning/indexing duties as needs arise. • ...
Huron, SD · On-site
... Internet Banking and other Retail Technological Products and assist with related banking issues. • Assist Personal Bankers and Universal Bankers in scanning/indexing duties as needs arise. • ...
Indiana, PA · On-site
$18 - $19/hr
Processes Internet banking and ATM/Debit Card/Business Debit Card applications; ensures proper account maintenance, balancing, G/L entries, status changes, and address changes; researches disputes ...
Indiana, PA · On-site
$18 - $19/hr
Processes Internet banking and ATM/Debit Card/Business Debit Card applications; ensures proper account maintenance, balancing, G/L entries, status changes, and address changes; researches disputes ...
$13.25 - $17.25/hr
Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website. * Responsible for answering debit card inquiries, including ...
$13.25 - $17.25/hr
Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website. * Responsible for answering debit card inquiries, including ...
$13.25 - $17.25/hr
Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website. * Responsible for answering debit card inquiries, including ...
$13.25 - $17.25/hr
Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website. * Responsible for answering debit card inquiries, including ...
$19.50 - $30.07/hr
Essential Duties and Responsibilities * Assist in phone calls received from internal customers and perform troubleshooting. * Assist with Internet Banking for Business and Consumers by answering ...
$19.50 - $30.07/hr
Essential Duties and Responsibilities * Assist in phone calls received from internal customers and perform troubleshooting. * Assist with Internet Banking for Business and Consumers by answering ...
$12.79 is the 25th percentile. Wages below this are outliers.
$9.86 - $14.18
37% of jobs
The median wage is $18.34 / hr.
$14.18 - $18.51
14% of jobs
$18.51 - $22.84
15% of jobs
$26.17 is the 75th percentile. Wages above this are outliers.
$22.84 - $27.16
13% of jobs
$27.16 - $31.49
11% of jobs
$31.49 - $35.82
3% of jobs
$35.82 - $40.14
2% of jobs
$40.14 - $44.47
2% of jobs
$44.47 - $48.80
2% of jobs
$48.80 - $53.13
1% of jobs
$53.13 - $57.45
1% of jobs
$9
$23
$57
An Internet Banking job involves managing and supporting online banking services that allow customers to conduct financial transactions through digital platforms. Professionals in this role ensure the security, functionality, and user experience of online banking systems. They may work in customer support, software development, cybersecurity, or digital banking operations. Their responsibilities often include addressing technical issues, improving digital banking features, and ensuring compliance with banking regulations.
Professionals in Internet Banking often face the challenge of staying updated with rapidly evolving technology and strict security protocols to protect customer information. Navigating regulatory changes and maintaining compliance with industry standards can require frequent training and adaptation. Additionally, the role may involve troubleshooting technical issues and assisting customers with online banking concerns, making strong communication and problem-solving skills essential. The fast-paced environment offers opportunities to collaborate with IT, compliance, and customer service teams, fostering both technical and interpersonal growth.
To thrive in Internet Banking, you typically need strong analytical skills, a background in finance or information technology, and familiarity with digital platforms. Experience with online banking systems, cybersecurity protocols, and knowledge of regulatory compliance tools like AML and KYC software is highly valued. Excellent problem-solving abilities, attention to detail, and effective communication skills help distinguish top performers in this field. These skills ensure efficient operation, secure customer transactions, and high-quality service in a technology-driven banking environment.
$21.55 - $36.63/hr
Other
Posted 4 days ago
6.7
Based on 17 frontline employees who took The Breakroom Quiz
115th of 141 rated banks
Department: Electronic Banking
Reports to: Electronic Banking Assistant Manager
Status: Non-Exempt
Grade: 8
Salary Range: $21.55 - $36.63
Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Lincoln, RI
Purpose/Objective:
This position serves as the lead department expert by performing all tasks associated with Electronic Banking products and services, including, but not limited to ATM/Debit cards, Small Business and Consumer Online Banking, Bill Payment, Mobile Banking Zelle and P2P. Supports and guides staff in the managing of the daily workflow. Acts as a subject matter expert for all customer facing inquiries. Identifies and troubleshoots system trends and engages with vendors, staff and customers to resolve issues. Provides high level of expert service surrounding all eBanking channels.
Key Accountabilities:
* Processes Internet Banking maintenance, Card maintenance, Mobile Deposit maintenance and Bill Pay maintenance requests submitted via eBanking Salesforce site. Oversees this workflow within the department and ensures work is completed by staff in a timely and accurate manner.
* Ensures customer service expectations are met as outlined in established SLAs. Compiles and evaluates SLA performance and reports back to Assistant Manager for confirmation or improvement suggestions.
* Reviews various online banking reports for potential clean-up and monitoring. Works with Branches and Call Centers as needed.
* Prepares monthly statistical reporting for various electronic banking products when requested.
* Assist in the development and maintenance of department procedures.
* Keeps abreast of regulations regarding banking products/services sold. Ensures customers are provided with quality service for all products delivered via all electronic channels (Internet banking, Bill Pay, Mobile Banking, ATM/debit card delivery channels)
* Assists with special projects/acquisitions/mergers.
* Serves as a point of escalation and guidance in the more difficult phases of peer's work, referring them to the Assistant Manager when needed.
* Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Education:
* High School Diploma or equivalent
* Associates degree preferred
Experience:
* Minimum 3-5 years of banking experience
Skills & Knowledge:
* Exemplary customer service skills
* Excellent written and oral communication skills
* Strong problem solving and organizational skills
* Ability to work in an environment where deadlines require timely and accurate processing
* Demonstrated ability to work independently while supporting cooperation with peers
* Proficient computer skills including Microsoft Office (Outlook, Word & Excel)
* Strong knowledge of Regulation E, NACHA rules, OFAC, BSA, AML and CIP
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.
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