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Telephone Banking Jobs (NOW HIRING)

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

Telephone Banker - Inbound Call Center (1st & 2nd Shift) Location: Belfast, ME (Onsite) Positions ... Promote and fulfill banking products (checking, savings, credit cards, CDs, IRAs, loans)

Staffingine LLC

Telephone Banker

Belfast, ME · On-site

Telephone Banker - Inbound Call Center - 1st & 2nd Shift Job Location: Belfast, ME 04915, US Job ... Sells and fulfills banking products including checking and savings accounts, credit cards ...

Artius Solutions

Telephone Banker

Lincoln, RI · On-site

$22 - $24/hr

Telephone Banker - ACS Call Center (Inbound) Payrate: * / hr No. of Positions: 14 Positions ... This role balances service requests with sales opportunities while providing expertise on banking ...

cathaybank

Client Service Specialist

Los Angeles, CA

$20 - $22/hr

Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. ESSENTIAL FUNCTIONS * Operate telephone system to answer and direct incoming telephone ...

cathaybank

Client Service Specialist

Los Angeles, CA

$20 - $22/hr

Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. ESSENTIAL FUNCTIONS * Operate telephone system to answer and direct incoming telephone ...

Cathay Bank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. ESSENTIAL FUNCTIONS * Operate telephone system to answer and direct incoming telephone ...

Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients ... Sells and fulfills banking products including checking and savings accounts, credit cards ...

Heritage Bank

Bank Teller - Orleans

Orleans, NE

$15 - $18.75/hr

... mobile, and telephone banking customers Required Experience -One-year cash handling preferred -Minimum one-year customer service Required Skills Must be self-motivated with ability to work ...

Adams Bank & Trust

Contact Center Representative

Ogallala, NE · On-site

$16.75 - $21.75/hr

Responsible for independently performing a variety of complex duties relating to customer and electronic services, including Internet banking, telephone banking, mobile banking, Bill Pay, and deposit ...

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How much do telephone banking jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for telephone banking in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Telephone Banking representatives, and how can they be managed effectively?

Telephone Banking representatives often encounter challenges such as handling high call volumes, addressing diverse customer needs, and resolving issues efficiently while maintaining a positive attitude. Effective time management, strong communication skills, and thorough knowledge of banking products are essential for success. Many organizations provide ongoing training and support to help representatives stay updated on procedures and enhance customer service. Building empathy and practicing active listening can also help manage stressful situations and deliver a better customer experience.

What is the difference between Telephone Banking vs Customer Service Representative?

AspectTelephone BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeGeneral customer service skills, sometimes industry-specific training
Work EnvironmentCall centers, remote or bank branchesCall centers, retail stores, or office settings
Employer & IndustryBanks, financial institutionsVarious industries including retail, telecom, banking
Search & Comparison IntentFocus on banking-specific roles, financial servicesBroader customer service roles across industries

Telephone Banking specialists primarily handle banking transactions and financial inquiries via phone, requiring banking certifications and financial knowledge. Customer Service Representatives provide general support across various industries, often with broader customer service skills. While both roles involve communication with customers, Telephone Banking is specialized in banking services, whereas Customer Service Representatives serve diverse sectors.

What are the key skills and qualifications needed to thrive as a Telephone Banking Representative, and why are they important?

To thrive as a Telephone Banking Representative, you need strong communication skills, attention to detail, and a good understanding of banking products and procedures, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling is typically required. Exceptional listening skills, patience, and problem-solving abilities help you deliver excellent customer service and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, maintaining security, and upholding the bank's reputation in a competitive environment.

What is telephone banking?

Telephone banking is a service provided by banks that allows customers to conduct financial transactions and access account information over the phone. With this service, customers can check their balances, transfer funds, pay bills, and perform other banking activities without visiting a branch or using the internet. Telephone banking typically requires customers to verify their identity through security questions or a PIN, ensuring secure access to their accounts. This service is especially helpful for those who may not have internet access or prefer speaking directly with a banking representative.
More about Telephone Banking jobs
What cities are hiring for Telephone Banking jobs? Cities with the most Telephone Banking job openings:
What states have the most Telephone Banking jobs? States with the most job openings for Telephone Banking jobs include:
What job categories do people searching Telephone Banking jobs look for? The top searched job categories for Telephone Banking jobs are:
Telephone Banking jobs near you
Infographic showing various Telephone Banking job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.
Telephone Banking Rep (Contact Center)

Telephone Banking Rep (Contact Center)

Park Community Credit Union

Louisville, KY • Remote

$21.28 - $21.94/hr

Full-time

Posted 21 days ago

Job description

Role:
By emphasizing ONE Park, ONE Mission, One Team, the eTeam Service Representative is responsible for assisting members and potential members with their telephone and electronic correspondence requests. This role involves answering questions about products and services, resolving issues within their authority, processing transactions, and directing calls to the appropriate department when necessary. The eTeam Service Representative also identifies cross-sell opportunities, maintains accurate member account information, and supports remote service requests, ensuring efficient and professional service delivery.
Essential Functions amp; Responsibilities:
  • While meeting the service standards for the credit union, assist members and potential members with their telephone and electronic correspondence requests; answer questions about products and services and resolve problems that are within their authority to resolve; provide applications as requested; refer problems that are beyond their authority to their supervisor, along with their recommendations. Process Remote Contact requests in the same fashion as answering and handling telephone requests/issues. Identify crosssell opportunities and cross-sell services to members. Maintain action log as required for review.
  • Perform transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines. Provide information regarding these transactions and resolve issues that are within authority. Refer issues not withing authority to manager. Provide information on remote services.
  • Maintain knowledge of all products and services offered. Follow all security policies and report suspicious activity to manager.
  • Maintain member account information on computer system.
  • Assure that appropriate records are maintained .
  • Willingly assist other departments as needed.
  • Performs other duties as assigned.
Performance Measurements:
1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities
together ensuring words and actions align with the Park VIBE that defines our Core Values:
• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To accurately receive calls daily and effectively troubleshoot or direct the call.
4. To answer telephone within 3 rings, respond to written correspondence within 24 hours, respond to
telephone messages within the same day received.
5. To process member transactions with zero errors.
6. To add to and maintain knowledge of all new policies and procedures to ensure remain compliant with all
regulations.
7. To maintain a professional work environment, promote teamwork, build respect among coworkers and
present a businesslike appearance.
8. To follow all security policies and procedures and report discrepancies or suspicious activity to manager
immediately.
Knowledge and Skills:
Experience: Six months to two years of similar or related experience.
Education: Equivalent to a high school education.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Good listening and telephone skills.
Physical Requirements:
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform
the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.
PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law,
reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit,
stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.
Company Description:
Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.
Park Community Credit Union is an Equal Opportunity Employer/VETERANS/DISABLED

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