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Telephone Banking Jobs (NOW HIRING)

mgx

Universal Banker II

Northfield, MN

$19 - $23.75/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

mgx

Universal Banker I

Rochester, MN

$18.25 - $22.75/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

Mutual Bancorp

Client Care Specialist I

Hyannis, MA

$18 - $23.75/hr

Assists in client support for online and mobile banking as well as automated telephone banking including set-up, navigation, and maintenance. * Provides support for other Bank departments. * Advises ...

Cape Cod Five

Client Care Specialist I

Hyannis, MA

$21.63 - $23.69/hr

Assists in client support for online and mobile banking as well as automated telephone banking including set-up, navigation, and maintenance. * Provides support for other Bank departments. * Advises ...

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How much do telephone banking jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for telephone banking in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Telephone Banking representatives, and how can they be managed effectively?

Telephone Banking representatives often encounter challenges such as handling high call volumes, addressing diverse customer needs, and resolving issues efficiently while maintaining a positive attitude. Effective time management, strong communication skills, and thorough knowledge of banking products are essential for success. Many organizations provide ongoing training and support to help representatives stay updated on procedures and enhance customer service. Building empathy and practicing active listening can also help manage stressful situations and deliver a better customer experience.

What is the difference between Telephone Banking vs Customer Service Representative?

AspectTelephone BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeGeneral customer service skills, sometimes industry-specific training
Work EnvironmentCall centers, remote or bank branchesCall centers, retail stores, or office settings
Employer & IndustryBanks, financial institutionsVarious industries including retail, telecom, banking
Search & Comparison IntentFocus on banking-specific roles, financial servicesBroader customer service roles across industries

Telephone Banking specialists primarily handle banking transactions and financial inquiries via phone, requiring banking certifications and financial knowledge. Customer Service Representatives provide general support across various industries, often with broader customer service skills. While both roles involve communication with customers, Telephone Banking is specialized in banking services, whereas Customer Service Representatives serve diverse sectors.

What are the key skills and qualifications needed to thrive as a Telephone Banking Representative, and why are they important?

To thrive as a Telephone Banking Representative, you need strong communication skills, attention to detail, and a good understanding of banking products and procedures, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling is typically required. Exceptional listening skills, patience, and problem-solving abilities help you deliver excellent customer service and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, maintaining security, and upholding the bank's reputation in a competitive environment.

What is telephone banking?

Telephone banking is a service provided by banks that allows customers to conduct financial transactions and access account information over the phone. With this service, customers can check their balances, transfer funds, pay bills, and perform other banking activities without visiting a branch or using the internet. Telephone banking typically requires customers to verify their identity through security questions or a PIN, ensuring secure access to their accounts. This service is especially helpful for those who may not have internet access or prefer speaking directly with a banking representative.
More about Telephone Banking jobs
What cities are hiring for Telephone Banking jobs? Cities with the most Telephone Banking job openings:
What states have the most Telephone Banking jobs? States with the most job openings for Telephone Banking jobs include:
What job categories do people searching Telephone Banking jobs look for? The top searched job categories for Telephone Banking jobs are:
Telephone Banking jobs near you
Infographic showing various Telephone Banking job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.
Bilingual Spanish Call Center Telephone Banker{170188}

Bilingual Spanish Call Center Telephone Banker{170188}

A-Line Staffing Solutions LLC

Jacksonville, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Bilingual Spanish Call Center Telephone Banker Address: Jacksonville, FL Hours: Mon-Fri, 9:00 am – 5:30 pm (Full Time) Training/Start Date: Monday July 6, 2026 Training Schedule: Monday- Friday 9:00am- 5:30pm Various 1st and 2nd shift schedules available after training Job Description • This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals. • Key responsibilities include addressing card servicing and sales opportunities, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. • Job expectations include building, deepening and retaining relationships, managing risk and creating a positive client experience.

• Works with clients to uncover needs for credit and short term lending while asking questions to uncover additional financial needs and recommending the best products, services, and solutions to meet those needs. • Responds to customer inquiries and concerns, creating customized solutions. • Sells and fulfills banking products including credit cards, lending needs, checking and savings accounts.

• Identifies client needs for licensed sales functions, making referrals to Line of Business partners. • Manages risk in every business, product, and service transaction leveraging available tools. • Creates positive client experience through active listening and addressing questions and concerns.

Critical Information • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.

• Comfortable receiving ongoing performance feedback and coaching. • Comfortable with ongoing change and learning new technology/processes. • Minimum of an intermediate level of proficiency with computers.

• Self-motivated with excellent organizational skills. • Strong decision-making and problem-solving skills. • Bilingual Spanish required.

Education/Licenses Needed • High School Diploma / GED / Secondary School or equivalent. Job Requirements • 2 years of experience in call center and/or banking experience, sales experience. • Experience in financial services preferred.

• Experience working in an inbound or outbound contact center (phone, chat and or video) is a plus. • Attention to detail and client experience branding skills are essential. Tdavis@alinestaffing.com 469-342-1411 CST .

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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