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Telephone Banking Jobs (NOW HIRING)

Heritage Bank

Bank Teller

Hastings, NE · On-site

$15.50 - $19.50/hr

... telephone banking customers Required Experience -One-year cash handling preferred -Minimum one-year customer service Required Skills • Must be self-motivated with ability to work independently • ...

Peoples Bank

Customer Service/ATM Specialist

Cuba, MO · On-site

$15 - $20/hr

This position is responsible for providing support related to deposit accounts, debit cards, online and mobile banking services, eStatements, telephone banking, and remote deposit capture services.

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

This position will handle basic inquiry calls, along with completing research for customers with internet and telephone banking issues. The Customer Service Representative will also handle a variety ...

Availa Bank

Customer Service Representative

Carroll, IA

$15.25 - $20.75/hr

This position will handle basic inquiry calls, along with completing research for customers with internet and telephone banking issues. The Customer Service Representative will also handle a variety ...

Merchants Bank

Universal Banker I

Rochester, MN · On-site

$21.01 - $24.66/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

This position will handle basic inquiry calls, along with completing research for customers with internet and telephone banking issues. The Customer Service Representative will also handle a variety ...

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All JobsTelephone Banking Jobs

Telephone Banking information

See salary details

$5

$16

$19

How much do telephone banking jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for telephone banking in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Telephone Banking representatives, and how can they be managed effectively?

Telephone Banking representatives often encounter challenges such as handling high call volumes, addressing diverse customer needs, and resolving issues efficiently while maintaining a positive attitude. Effective time management, strong communication skills, and thorough knowledge of banking products are essential for success. Many organizations provide ongoing training and support to help representatives stay updated on procedures and enhance customer service. Building empathy and practicing active listening can also help manage stressful situations and deliver a better customer experience.

What is the difference between Telephone Banking vs Customer Service Representative?

AspectTelephone BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeGeneral customer service skills, sometimes industry-specific training
Work EnvironmentCall centers, remote or bank branchesCall centers, retail stores, or office settings
Employer & IndustryBanks, financial institutionsVarious industries including retail, telecom, banking
Search & Comparison IntentFocus on banking-specific roles, financial servicesBroader customer service roles across industries

Telephone Banking specialists primarily handle banking transactions and financial inquiries via phone, requiring banking certifications and financial knowledge. Customer Service Representatives provide general support across various industries, often with broader customer service skills. While both roles involve communication with customers, Telephone Banking is specialized in banking services, whereas Customer Service Representatives serve diverse sectors.

What are the key skills and qualifications needed to thrive as a Telephone Banking Representative, and why are they important?

To thrive as a Telephone Banking Representative, you need strong communication skills, attention to detail, and a good understanding of banking products and procedures, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling is typically required. Exceptional listening skills, patience, and problem-solving abilities help you deliver excellent customer service and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, maintaining security, and upholding the bank's reputation in a competitive environment.

What is telephone banking?

Telephone banking is a service provided by banks that allows customers to conduct financial transactions and access account information over the phone. With this service, customers can check their balances, transfer funds, pay bills, and perform other banking activities without visiting a branch or using the internet. Telephone banking typically requires customers to verify their identity through security questions or a PIN, ensuring secure access to their accounts. This service is especially helpful for those who may not have internet access or prefer speaking directly with a banking representative.
More about Telephone Banking jobs
What cities are hiring for Telephone Banking jobs? Cities with the most Telephone Banking job openings:
What states have the most Telephone Banking jobs? States with the most job openings for Telephone Banking jobs include:
What job categories do people searching Telephone Banking jobs look for? The top searched job categories for Telephone Banking jobs are:
Telephone Banking jobs near you

Contact Center Representative

Adams Bank and Trust

Colorado Springs, CO • On-site

$17.50 - $22.75/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Job description

We're looking for a service oriented banker to join our Contact Center.
Signing Bonus May Apply
Adams Bank & Trust is a growing, family-owned, regional bank with branches in Colorado, Nebraska, Kansas, and Arizona.
If you enjoy speaking with and assisting people, our Contact Center could be the perfect fit for you. This position is full time with a comprehensive benefit package which includes 401(k), health insurance, paid time off, and paid holidays.
Eligibility for placement at any of our branches in Colorado or Nebraska, space permitting.
POSITION SUMMARY: Responsible for independently performing a variety of complex duties relating to customer and electronic services, including Internet banking, telephone banking, mobile banking, Bill Pay, and deposit related customer questions. Responsible for processing transactions, resolving problems, and providing exceptional customer service.
Receives calls primarily focused on services and on providing support to current customers. Answers inquiries regarding bank products, services, or fees. Responds to customer inquiries using standard scripts, dialogues, or talking points.
Ready to Join Our Team?
Apply now with your resume - we can't wait to meet you! Careers
See attached job description for more details.

Apply