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Telephone Banking Jobs (NOW HIRING)

Peoples Bank

Customer Service/ATM Specialist

Cuba, MO · On-site

$15 - $20/hr

This position is responsible for providing support related to deposit accounts, debit cards, online and mobile banking services, eStatements, telephone banking, and remote deposit capture services.

New

Heritage Bank

Bank Teller - Orleans

Hastings, NE · On-site

$15.50 - $19.50/hr

... telephone banking customers Required Experience -One-year cash handling preferred -Minimum one-year customer service Required Skills • Must be self-motivated with ability to work independently • ...

Merchants Bank

Universal Banker I

Apple Valley, MN · On-site

$21.01 - $24.66/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

Merchants Bank

Universal Banker II

Red Wing, MN · On-site

$22.88 - $27.45/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

Merchants Bank

Universal Banker I

Rochester, MN · On-site

$21.01 - $24.66/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

Merchants Bank

Universal Banker II

Northfield, MN · On-site

$22.88 - $27.45/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

cen.ai

Customer Care Center Associate

Cabot, AR

$12.25 - $17/hr

... telephone banking, ATM/debit cards, reviewing, researching, and processing limited refund decisions, performing research on Bankway for customer inquiries, identifying cross selling opportunities ...

hnbhawaii

Digital Service Specialist

Honolulu, HI · On-site

... bill payments, telephone banking, merchant services, eCapture, debit cards, and other applicable services. This position must be able to assist customers with basic system requirement and ...

mgx

Universal Banker I

Saint Paul, MN

$18.25 - $23/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

mgx

Universal Banker II

Red Wing, MN · On-site

$18 - $22.50/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

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Telephone Banking information

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$16

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How much do telephone banking jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for telephone banking in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Telephone Banking representatives, and how can they be managed effectively?

Telephone Banking representatives often encounter challenges such as handling high call volumes, addressing diverse customer needs, and resolving issues efficiently while maintaining a positive attitude. Effective time management, strong communication skills, and thorough knowledge of banking products are essential for success. Many organizations provide ongoing training and support to help representatives stay updated on procedures and enhance customer service. Building empathy and practicing active listening can also help manage stressful situations and deliver a better customer experience.

What is the difference between Telephone Banking vs Customer Service Representative?

AspectTelephone BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeGeneral customer service skills, sometimes industry-specific training
Work EnvironmentCall centers, remote or bank branchesCall centers, retail stores, or office settings
Employer & IndustryBanks, financial institutionsVarious industries including retail, telecom, banking
Search & Comparison IntentFocus on banking-specific roles, financial servicesBroader customer service roles across industries

Telephone Banking specialists primarily handle banking transactions and financial inquiries via phone, requiring banking certifications and financial knowledge. Customer Service Representatives provide general support across various industries, often with broader customer service skills. While both roles involve communication with customers, Telephone Banking is specialized in banking services, whereas Customer Service Representatives serve diverse sectors.

What are the key skills and qualifications needed to thrive as a Telephone Banking Representative, and why are they important?

To thrive as a Telephone Banking Representative, you need strong communication skills, attention to detail, and a good understanding of banking products and procedures, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling is typically required. Exceptional listening skills, patience, and problem-solving abilities help you deliver excellent customer service and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, maintaining security, and upholding the bank's reputation in a competitive environment.

What is telephone banking?

Telephone banking is a service provided by banks that allows customers to conduct financial transactions and access account information over the phone. With this service, customers can check their balances, transfer funds, pay bills, and perform other banking activities without visiting a branch or using the internet. Telephone banking typically requires customers to verify their identity through security questions or a PIN, ensuring secure access to their accounts. This service is especially helpful for those who may not have internet access or prefer speaking directly with a banking representative.
More about Telephone Banking jobs
What cities are hiring for Telephone Banking jobs? Cities with the most Telephone Banking job openings:
What states have the most Telephone Banking jobs? States with the most job openings for Telephone Banking jobs include:
What job categories do people searching Telephone Banking jobs look for? The top searched job categories for Telephone Banking jobs are:
Telephone Banking jobs near you
Infographic showing various Telephone Banking job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.
Customer Service/ATM Specialist

Customer Service/ATM Specialist

Peoples Bank

Cuba, MO • On-site

$15 - $20/hr

Full-time

Posted 22 hours ago

Job description

Description:

Peoples Bank
Job Description

Position Title: Customer Support/ATM Specialist
Department: Operations
Reports To: Beth Barton
Classification: Non-Exempt
Revised: May 2026

Job Summary

Peoples Bank is seeking a customer-focused and detail-oriented individual to support daily customer service and ATM operations functions. This position is responsible for providing support related to deposit accounts, debit cards, online and mobile banking services, eStatements, telephone banking, and remote deposit capture services.

The role serves as a primary resource for customer assistance through both phone and in-person interactions while also managing ATM-related operations including fraud monitoring, maintenance coordination, reporting, budgeting support, and card services. This position also provides backup support for select Data Processing functions and works collaboratively with multiple departments to ensure efficient operational support and customer satisfaction.

Key Responsibilities

ATM & Debit Card Operations

• Perform daily balancing of Switch, DDA, and ATM transactions
• Research, process, and submit debit card fraud and dispute claims as appropriate
• Balance and monitor fraud-related general ledger accounts
• Monitor fraud alerts and take appropriate action to minimize risk exposure
• Coordinate ATM maintenance, service calls, troubleshooting, and branch communication
• Support instant card issuing troubleshooting and maintenance
• Process monthly ATM-related invoices including JHA CPS, Visa, CPI, Mastercard, Maces, and Wallis
• Coordinate expiring debit card orders and replacement processing
• Maintain ATM and debit card supplies, including blank card stock ordering and balancing
• Research and resolve ATM and card-related issues
• Process compromised debit card events and related customer communication
• Maintain and update ATM maintenance forms and documentation
• Verify contracts and forms related to new card issuance
• Complete ATM operational reports and distribute to appropriate personnel
• Update Balanced Scorecard (BSC) measures and monthly ATM field cleanup reporting
• Assist with annual budgeting related to ATM department expenses

Customer Service & Customer Support

• Respond to internal and external customer phone inquiries
• Research and resolve customer account and service issues
• Provide technical support for digital banking products and services
• Assist customers with online banking, mobile banking, telephone banking, and eStatements
• Support Remote Deposit Capture services and troubleshooting
• Perform and document proactive sales conversations and referrals
• Meet individual and team referral and sales goals
• Assist customers with statement balancing and account research
• Educate customers on bank products and services while identifying additional banking needs

Operations & Administrative Support

• Provide backup support for Data Processing area functions
• Verify wires and ACH transactions on MIB Control
• Print special forms and process operational requests
• Monitor website applications and messages and distribute appropriately
• Maintain and update procedures for assigned responsibilities
• Complete Missouri Lawyer Trust Fund monthly reporting
• Assist other departments and branch locations as needed as part of the overall bank team


Requirements:

Qualifications & Required Skills

• High school diploma required
• One to two years of experience in bank operations preferred
• Strong customer service and interpersonal communication skills
• Working knowledge of deposit account operations and electronic banking services
• Basic understanding of accounting and financial reporting within a banking environment
• Ability to research, analyze, and resolve operational and customer service issues
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities
• Self-motivated with the ability to adapt quickly to changing situations and priorities
• Professional verbal and written communication skills
• Ability to maintain professionalism and project a positive image of the bank
• Understanding of sales and customer service within a community banking environment
• Ability to identify customer needs and make appropriate referrals
• Proficiency with standard banking software and Microsoft Office applications preferred


Physical Demands

• Ability to sit, stand, walk, and use stairs as needed throughout the workday
• Ability to lift, carry, and move light to medium weights ranging from 10–50 pounds as needed
• Travel between branch locations may occasionally be required

Peoples Bank is an equal-opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees.