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Telephone Banking Jobs (NOW HIRING)

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Telephone Banking * Debit/Credit Card Maintenance * Core System daily banking * Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to ...

Merchants Bank

Universal Banker I

Rochester, MN · On-site

$21.01 - $24.66/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Telephone Banking * Debit/Credit Card Maintenance * Core System daily banking * Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Telephone Banking * Debit/Credit Card Maintenance * Core System daily banking * Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Telephone Banking * Debit/Credit Card Maintenance * Core System daily banking * Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to ...

Merchants Bank

Universal Banker II

Red Wing, MN · On-site

$22.88 - $27.45/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

Merchants Bank

Part Time Universal Banker I

Hastings, MN · On-site

$21.01 - $24.66/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

mgx

Universal Banker II

Red Wing, MN

$18 - $22.50/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

mgx

Universal Banker I

Rochester, MN

$18.25 - $22.75/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

hnbhawaii

Digital Service Specialist

Honolulu, HI

... bill payments, telephone banking, merchant services, eCapture, debit cards, and other applicable services. This position must be able to assist customers with basic system requirement and ...

mgx

Part Time Universal Banker I

Hastings, MN

$18.25 - $23/hr

Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may ...

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Showing results 21-40

All JobsTelephone Banking Jobs

Telephone Banking information

See salary details

$5

$16

$19

How much do telephone banking jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for telephone banking in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by telephone banking representatives, and how can they be managed effectively?

Telephone Banking representatives often encounter challenges such as handling high call volumes, addressing diverse customer needs, and resolving issues efficiently while maintaining a positive attitude. Effective time management, strong communication skills, and thorough knowledge of banking products are essential for success. Many organizations provide ongoing training and support to help representatives stay updated on procedures and enhance customer service. Building empathy and practicing active listening can also help manage stressful situations and deliver a better customer experience.

What is the difference between Telephone Banking vs Customer Service Representative?

AspectTelephone BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeGeneral customer service skills, sometimes industry-specific training
Work EnvironmentCall centers, remote or bank branchesCall centers, retail stores, or office settings
Employer & IndustryBanks, financial institutionsVarious industries including retail, telecom, banking
Search & Comparison IntentFocus on banking-specific roles, financial servicesBroader customer service roles across industries

Telephone Banking specialists primarily handle banking transactions and financial inquiries via phone, requiring banking certifications and financial knowledge. Customer Service Representatives provide general support across various industries, often with broader customer service skills. While both roles involve communication with customers, Telephone Banking is specialized in banking services, whereas Customer Service Representatives serve diverse sectors.

What are the key skills and qualifications needed to thrive as a telephone banking representative, and why are they important?

To thrive as a Telephone Banking Representative, you need strong communication skills, attention to detail, and a good understanding of banking products and procedures, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling is typically required. Exceptional listening skills, patience, and problem-solving abilities help you deliver excellent customer service and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, maintaining security, and upholding the bank's reputation in a competitive environment.

What is telephone banking?

Telephone banking is a service provided by banks that allows customers to conduct financial transactions and access account information over the phone. With this service, customers can check their balances, transfer funds, pay bills, and perform other banking activities without visiting a branch or using the internet. Telephone banking typically requires customers to verify their identity through security questions or a PIN, ensuring secure access to their accounts. This service is especially helpful for those who may not have internet access or prefer speaking directly with a banking representative.
More about Telephone Banking jobs
What cities are hiring for Telephone Banking jobs? Cities with the most Telephone Banking job openings:
What states have the most Telephone Banking jobs? States with the most job openings for Telephone Banking jobs include:
What job categories do people searching Telephone Banking jobs look for? The top searched job categories for Telephone Banking jobs are:
Telephone Banking jobs near you
Infographic showing various Telephone Banking job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

Contact Center Agent I

Alabama One Credit Union

Tuscaloosa, AL • On-site

$15 - $20.50/hr

Other

Posted 29 days ago

Job description

Contact Center Agent

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.

Duties & Responsibilities:

  • Utilization of a phone system, text, email, online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
  • Digital Banking
  • Telephone Banking
  • Debit/Credit Card Maintenance
  • Core System daily banking
  • Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
  • Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements:

Minimum Requirements:

-High School Diploma or GED, in addition to prior experience in customer service or call center.

-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.

-Effective communication skills, both verbal and written, are a must.

-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

Preferred Qualifications:

-Experience working in a call center and/or a financial institution is preferred.

Apply