Quantico, VA · On-site
$25.63 - $31.52/hr
Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape whats next for ... Support: An internal mobility team focused on helping you achieve your career goals * Rewards:
Quantico, VA · On-site
$25.63 - $31.52/hr
Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape whats next for ... Support: An internal mobility team focused on helping you achieve your career goals * Rewards:
Norfolk, VA · On-site
$20.25 - $27.50/hr
Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce ...
Norfolk, VA · On-site
$20.25 - $27.50/hr
Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce ...
Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...
Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...
$134K - $147K/yr
Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...
$134K - $147K/yr
Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...
Quantico, VA · On-site
$134K/yr
Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...
Quantico, VA · On-site
$134K/yr
Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...
Suffolk, VA · On-site
$19 - $22/hr
Act as a help desk resource for sales personnel by responding to questions and requests. * Receive inquiries from Sales and research answers using internal systems and available tools. * Escalate ...
Suffolk, VA · On-site
$19 - $22/hr
Act as a help desk resource for sales personnel by responding to questions and requests. * Receive inquiries from Sales and research answers using internal systems and available tools. * Escalate ...
Help Desk Specialist - Lead Springfield, VA Active TS/SCI with CI Polygraph Job Requirements ... Pass on any feedback or suggestions by customers to the appropriate internal team. * Identify and ...
Help Desk Specialist - Lead Springfield, VA Active TS/SCI with CI Polygraph Job Requirements ... Pass on any feedback or suggestions by customers to the appropriate internal team. * Identify and ...
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting ... internal equity, business needs, and other factors permitted by law. Posted pay ranges are a ...
The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting ... internal equity, business needs, and other factors permitted by law. Posted pay ranges are a ...
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Arlington, VA · On-site
$23.50 - $32.25/hr
SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us ... Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
Wallops Island, VA · On-site
The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting ... internal equity, business needs, and other factors permitted by law. Posted pay ranges are a ...
Wallops Island, VA · On-site
The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting ... internal equity, business needs, and other factors permitted by law. Posted pay ranges are a ...
$12.63 - $14.54
2% of jobs
$14.54 - $16.44
6% of jobs
$16.44 - $18.35
12% of jobs
$18.89 is the 25th percentile. Wages below this are outliers.
$18.35 - $20.26
17% of jobs
The median wage is $21.78 / hr.
$20.26 - $22.16
16% of jobs
$22.16 - $24.07
16% of jobs
$25.02 is the 75th percentile. Wages above this are outliers.
$24.07 - $25.98
12% of jobs
$25.98 - $27.88
7% of jobs
$27.88 - $29.79
6% of jobs
$29.79 - $31.70
3% of jobs
$31.70 - $33.60
2% of jobs
$12
$22
$33
Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.
An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.
To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.
Quantico, VA • On-site
$25.63 - $31.52/hr
Full-time
Retirement, PTO
Re-posted 3 days ago
7.8
Based on 63 frontline employees who took The Breakroom Quiz
88th of 223 rated it services
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Job DescriptionTransform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape whats next for mission-critical government projects while shaping whats next for your engineering career.
The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Analyst Tier 2, the work youll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists.
Stays in communication with the HQ Front desk for continual support
Has a work cell phone for bad weather or significant building closures
All VIP ticketing communication is handled as high priority.
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
WHAT YOULL NEED TO SUCCEED (Required):
Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:
Security Clearance Level: Active Top Secret clearance.
Required Experience: 5+years of IT support experience in a Help Desk environment
Experience with Cisco switches and routers
Required Certifications: Security+ CE
Education: High School Diploma. AAS Preferred.
Location: Onsite at Quantico, VA
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and youll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
#NCIScareers
5 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
None
U.S. Citizenship Required
The likely hourly rate for this position is between $25.63 - $31.52. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our WorkWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Get the full story on Breakroom
Sourced by ZipRecruiter
GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
