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Internal Help Desk Jobs in Virginia (NOW HIRING)

DMI

Help Desk / IT Solution Center Manager

Quantico, VA · On-site

$136K/yr

Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...

DMI

Help Desk / IT Solution Center Manager

Quantico, VA · On-site

$136K - $170K/yr

Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Development - Annual performance reviews, tuition assistance, and internal career growth ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

... internal and client use. * Support continuous improvement of Service Desk processes and service quality, including leveraging AI. Required Qualifications (Aligned to Help Desk Specialist II LCAT)

GDIT

Helpdesk

Manassas, VA

$70K - $95K/yr

As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work ... Support: An internal mobility team focused on helping you achieve your career goals * Rewards:

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Internal Help Desk information

See Virginia salary details

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$22

$33

How much do internal help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for internal help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Virginia?

For Internal Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Virginia look for?

The top searched job categories for Internal Help Desk jobs in Virginia are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,741 per year, or $23 per hour.

Help Desk / IT Solution Center Manager

DMI

Quantico, VA • On-site

$136K/yr

Other

Medical, Life, Retirement

Re-posted 19 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a Help Desk / IT Solution Center (ITSC) Manager to join us.
Duties and Responsibilities: Manages and operates a centralized service desk. Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all tickets are properly resolved as quickly as possible. Coordinates technical support from other administrators and developers as required. Measures the effectiveness of incidents/problems to determine resolution rates and potential system-wide issues.
Qualifications
Education and Years of Experience: Minimum of ten (10) years of experience, of which at least five years must be specialized. Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., Windows, as well as networking and mail standards, and supervision of help desk employees. General experience includes information systems development, network, and other work in the client/server field, or related fields.
Required Skills & Certifications: Must have demonstrated ability to communicate orally and in writing, and a positive customer service attitude. Experience in the day-to-day operation of a service desk. Experience with customer relationship management. ITIL training and/or certification a plus. Demonstrated ability to communicate orally and in writing. Minimum Microsoft Certified Solutions Associate (MCSA) certification at start. Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requiring a minimum of Security Plus certification or equivalent.
Clearance Requirements: This position requires the person(s) to be eligible and adjudicated to the TS/SCI clearance level at contract start.
Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: None required for this position.
Location: Quantico, VA
#LI-JL1
Minimum Salary Rate
$136,668
Median Salary Rate
$170,834
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:
  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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