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Intern Help Desk Jobs in Utah (NOW HIRING)

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Intern Help Desk information

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$8

$15

$23

How much do intern help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for intern help desk in Utah is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.50 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
What cities in Utah are hiring for Intern Help Desk jobs? Cities in Utah with the most Intern Help Desk job openings:
Infographic showing various Intern Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 31% Part Time, and 13% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $33,014 per year, or $15.9 per hour.

Admin Support II - Career & Internship Center

Utah Valley University

Orem, UT • On-site

$17.29 - $20.34/hr

Part-time

Posted 10 days ago


Utah Valley University rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

477th of 617 rated colleges and universities


Job description

Salary: $17.29 - $20.34 Hourly
Location : Main Campus - Orem
Job Type: Part-Time Staff
Job Number: FY2706326
Division: VP Academic Affairs
Department: Career and Internship Center
Opening Date: 07/31/2026
Closing Date: 8/9/2026 11:59 PM Mountain
Required Documents Needed to Apply: Resume
Applicant Support: 1-855-524-5627
Support@schooljobs.com
Position Announcement
The Career & Internship Center at Utah Valley University offers an excellent opportunity for someone who enjoys helping others, building professional skills, and being part of a student-focused environment. As the first point of contact for students, employers, alumni, and community partners, this role provides valuable experience in customer service, professional communication, office administration, and career services. The position offers meaningful interaction with various individuals while helping connect students with resources that support their academic, career, and internship goals.
This role is ideal for a dependable and organized individual seeking a consistent weekday schedule of 1:00 p.m. to 5:00 p.m., Monday through Friday. In addition to providing front desk coverage, the successful candidate will gain hands-on experience managing calendars, answering questions in person and by phone, and supporting the daily operations of a busy campus office. The position offers the opportunity to strengthen transferable skills that are valuable across many careers while making a positive impact on the UVU community.
Summary of Responsibilities
  • Serve students, faculty, and employers who visit UVU and the Career & Internship Center by providing customer service, assistance with scheduling appointments with counselors and internship coordinators, and connecting employers with recruiting resources at UVU. Communication with employers and students via telephone, email, and in person will be a major focus.
  • Assist with UVU job board projects such as calling employers to discuss jobs they intend to post on Handshake, and surveying employers for information regarding interviewing and hiring UVU students.
  • Other duties as assigned.

Qualifications / Licenses / Certifications
Graduation from an accredited institution with an associate's degree and one year of experience; OR any combination of education and experience related to the Summary of Duties totaling three years.
Knowledge / Skills / Abilities
Knowledge
  • Knowledge of best practices in business communications, customer service, and appropriate matters of etiquette in various professional settings.
Skills
  • Skills in office methods, techniques, practices and procedures.
  • Skills in the use of computers and computer software applications including Outlook, spreadsheets, email, internet, and database.
  • Strong interpersonal, problem-solving and decision-making skills.
  • Skills in customer service and phone etiquette.
  • Skills in effective verbal and written communication.
Abilities
  • Ability to plan and anticipate potential changes and act accordingly.
  • Ability to maintain confidentiality at all times.
  • Ability to perform a variety of administrative support duties with minimum supervision.
  • Ability to follow verbal and written procedures and instructions.
  • Ability to meet and work with people of various backgrounds.
  • Ability to demonstrate professional demeanor and poise.

EEO Statement:
UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:
  • Undergraduate tuition remission benefit:
    • Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)
    • Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)
  • Access to the Employee Assistance Program (EAP)
  • Access to Campus Recreation and Wellness
  • Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member

01
Are you available to work the required schedule of 1:00 p.m. to 5:00 p.m., Monday through Friday, for the duration of your employment?
  • Yes
  • No

02
Do you have experience providing customer service and communicating professionally with customers, students, employers, or other stakeholders in person, by phone, or through email?
  • Yes
  • No

03
Are you comfortable performing administrative and clerical tasks, including scheduling appointments, managing calendars, answering questions, and making phone calls to employers regarding recruiting and hiring activities?
  • Yes
  • No

04
How many years of experience do you have in this type of position?
  • <1
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8+

05
What is your highest level of education?
  • High School or equivalent
  • Associates
  • Bachelors
  • Masters
  • Ph.D.
  • Ph.D. (abd)
  • Juris Doctorate

Required Question

What Utah Valley University employees say

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