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Intercontinental Boston Jobs (NOW HIRING)

Nebo Cucina & Enoteca

Floor/Closing Manager

Boston, MA · On-site

$18 - $22/hr

... Boston next door to the Intercontinental Hotel.... bringing the North End to the Atlantic Wharf area. --- WE ARE ACCEPTING APPLICATIONS FOR Floor/Closing Manager $$ Part-time / Full-time AVAILABLE ...

Nebo Cucina & Enoteca

Floor/Closing Manager

Boston, MA · On-site

$18 - $22/hr

... Boston next door to the Intercontinental Hotel.... bringing the North End to the Atlantic Wharf area. --- WE ARE ACCEPTING APPLICATIONS FOR Floor/Closing Manager $$ Part-time / Full-time AVAILABLE ...

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Intercontinental Boston information

Who owns InterContinental Boston?

InterContinental Boston is owned by InterContinental Hotels Group (IHG), a multinational hospitality company. IHG manages and operates the hotel as part of its portfolio of luxury and upscale properties worldwide.

What is the salary range at IHG?

The salary range for positions at Intercontinental Boston, part of IHG, varies depending on the role, experience, and location. Entry-level roles such as front desk agents typically start around $12 to $15 per hour, while managerial positions can range from $40,000 to $70,000 annually. Compensation may also include benefits like health insurance and employee discounts.

What is Intercontinental Boston?

InterContinental Boston is a luxury hotel located on the waterfront in downtown Boston, Massachusetts. Known for its modern design, upscale accommodations, and exceptional service, the hotel caters to both business and leisure travelers. It features spacious guest rooms, fine dining options, event spaces, a spa, and stunning views of Boston Harbor. The hotel is part of the InterContinental Hotels & Resorts brand, offering guests premium amenities and a prime location near popular attractions.

What opportunities for professional growth are available at Intercontinental Boston for hospitality professionals?

At Intercontinental Boston, hospitality professionals can look forward to a clear path for career advancement through internal training programs, cross-departmental exposure, and mentorship from experienced leaders. Employees are encouraged to participate in skill-development workshops and may apply for promotions or transfers within the broader IHG network. The hotel's commitment to fostering talent means there are regular performance reviews and opportunities to take on new responsibilities, preparing staff for leadership roles in luxury hospitality.

What are the key skills and qualifications needed to thrive as a Hotel Manager at Intercontinental Boston, and why are they important?

To thrive as a Hotel Manager at Intercontinental Boston, you need expertise in hospitality management, staff leadership, and financial oversight, typically supported by a degree in hospitality or business and relevant managerial experience. Familiarity with property management systems (PMS), reservation software, and industry certifications such as Certified Hotel Administrator (CHA) is often required. Exceptional interpersonal skills, problem-solving abilities, and a customer-centric mindset are essential for fostering guest satisfaction and team motivation. These competencies ensure efficient hotel operations, high service standards, and strong business performance in a competitive hospitality market.

What is the difference between Intercontinental Boston vs Front Desk Agent?

AspectIntercontinental BostonFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; hospitality or customer service experience preferred
Work EnvironmentLuxury hotel, front desk, guest servicesHotel lobby, guest check-in/out, customer service
Industry UsageHospitality, luxury hotelsHospitality, hotels, resorts

The Intercontinental Boston is a luxury hotel that employs various roles, including Front Desk Agents. A Front Desk Agent is responsible for guest check-in/out, reservations, and customer service, typically requiring customer service skills and hospitality experience. The main difference lies in the broader hotel operations and management responsibilities of the Intercontinental Boston, whereas the Front Desk Agent is a specific role within the hotel’s staff focused on guest interactions.

Is InterContinental a good company to work for?

Intercontinental hotels, including positions at Intercontinental Boston, are generally considered good places to work with opportunities for career growth in hospitality. Employees often cite a professional environment, training programs, and benefits, though experiences can vary by location and role.

Which jobs are most in demand?

In the hospitality industry, positions such as front desk staff, housekeepers, and food service workers are highly in demand. Skills in customer service, multitasking, and familiarity with reservation or POS systems are often required. These roles typically see increased demand during peak seasons and require flexible schedules.
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Intercontinental Boston jobs near you
Infographic showing various Intercontinental Boston job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, 15% Full Time, and 77% Part Time. Highlights an 28% Physical, and 72% Hybrid job distribution.

Hotel Guest Service Agent

Holiday Inn Boston Cambridge Area

Somerville, MA • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Join the team at Holiday Inn Boston Cambridge Area as a Hotel Guest Service Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.
Responsibilities
  • Greet and welcome guests upon arrival and departure in a professional and courteous manner.
  • Assist guests with check-in and check-out procedures efficiently and accurately.
  • Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
  • Manage reservations, cancellations, and room assignments using the hotel's reservation system.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
  • Process payments and handle billing transactions securely and accurately.
  • Maintain cleanliness and organization of the front desk area.
  • Promote hotel services, amenities, and local attractions for guests.

Requirements
  • Minimum of (1) year experience in guest service or hospitality preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and a positive attitude.
  • Proficiency with computers and reservation software is a plus.
  • Availability to work mornings, afternoons and evenings, weekends, and holidays.

Benefits
  • Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
  • Opportunities for career growth and advancement within the company.
  • Employee discounts on hotel stays and amenities.
  • Supportive and inclusive team environment.
  • Medical, Dental and Vision
  • Optional supplemental insurances
  • 401(k)
  • Free employee parking

About the Company
The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.
We are an Equal Opportunity Employer.

Apply