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Intercontinental Boston Jobs (NOW HIRING)

IHG

Front Desk Agent- InterContinental Boston

Boston, MA · On-site

$32.20/hr

Welcome the World with Elegance at InterContinental ® Boston - Where Every Guest's Journey Begins with You. At IHG Hotels & Resorts, we believe hospitality is an art-and every team member brings ...

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Intercontinental Boston information

Who owns InterContinental Boston?

InterContinental Boston is owned by InterContinental Hotels Group (IHG), a multinational hospitality company. IHG manages and operates the hotel as part of its portfolio of luxury and upscale properties worldwide.

What is the salary range at IHG?

The salary range for positions at Intercontinental Boston, part of IHG, varies depending on the role, experience, and location. Entry-level roles such as front desk agents typically start around $12 to $15 per hour, while managerial positions can range from $40,000 to $70,000 annually. Compensation may also include benefits like health insurance and employee discounts.

What is Intercontinental Boston?

InterContinental Boston is a luxury hotel located on the waterfront in downtown Boston, Massachusetts. Known for its modern design, upscale accommodations, and exceptional service, the hotel caters to both business and leisure travelers. It features spacious guest rooms, fine dining options, event spaces, a spa, and stunning views of Boston Harbor. The hotel is part of the InterContinental Hotels & Resorts brand, offering guests premium amenities and a prime location near popular attractions.

What opportunities for professional growth are available at Intercontinental Boston for hospitality professionals?

At Intercontinental Boston, hospitality professionals can look forward to a clear path for career advancement through internal training programs, cross-departmental exposure, and mentorship from experienced leaders. Employees are encouraged to participate in skill-development workshops and may apply for promotions or transfers within the broader IHG network. The hotel's commitment to fostering talent means there are regular performance reviews and opportunities to take on new responsibilities, preparing staff for leadership roles in luxury hospitality.

What are the key skills and qualifications needed to thrive as a Hotel Manager at Intercontinental Boston, and why are they important?

To thrive as a Hotel Manager at Intercontinental Boston, you need expertise in hospitality management, staff leadership, and financial oversight, typically supported by a degree in hospitality or business and relevant managerial experience. Familiarity with property management systems (PMS), reservation software, and industry certifications such as Certified Hotel Administrator (CHA) is often required. Exceptional interpersonal skills, problem-solving abilities, and a customer-centric mindset are essential for fostering guest satisfaction and team motivation. These competencies ensure efficient hotel operations, high service standards, and strong business performance in a competitive hospitality market.

What is the difference between Intercontinental Boston vs Front Desk Agent?

AspectIntercontinental BostonFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; hospitality or customer service experience preferred
Work EnvironmentLuxury hotel, front desk, guest servicesHotel lobby, guest check-in/out, customer service
Industry UsageHospitality, luxury hotelsHospitality, hotels, resorts

The Intercontinental Boston is a luxury hotel that employs various roles, including Front Desk Agents. A Front Desk Agent is responsible for guest check-in/out, reservations, and customer service, typically requiring customer service skills and hospitality experience. The main difference lies in the broader hotel operations and management responsibilities of the Intercontinental Boston, whereas the Front Desk Agent is a specific role within the hotel’s staff focused on guest interactions.

Is InterContinental a good company to work for?

Intercontinental hotels, including positions at Intercontinental Boston, are generally considered good places to work with opportunities for career growth in hospitality. Employees often cite a professional environment, training programs, and benefits, though experiences can vary by location and role.

Which jobs are most in demand?

In the hospitality industry, positions such as front desk staff, housekeepers, and food service workers are highly in demand. Skills in customer service, multitasking, and familiarity with reservation or POS systems are often required. These roles typically see increased demand during peak seasons and require flexible schedules.
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Intercontinental Boston jobs near you
Infographic showing various Intercontinental Boston job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, 15% Full Time, and 77% Part Time. Highlights an 28% Physical, and 72% Hybrid job distribution.
Hotel Manager - InterContinental Boston

Hotel Manager - InterContinental Boston

IHG Hotels & Resorts

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

IHG rating

5.7

Company rating: 5.7 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description

Job Description
Do you see yourself as a Hotel Manager?
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
    of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

InterContinental Boston Overview
For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of-a-kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; highly rated on Trip Advisor for Boston hotels, named one of the 'Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of food and beverage experiences influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally minded, ensuring we continue the story of making great things happen and inspiring incredible events at InterContinental® Boston.
YOUR DAY TO DAY
We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It's what connects every colleague in all IHG® hotels
  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
People
  • Develop programmes and initiatives to increase colleague engagement that are aligned with the hotel's service philosophy
  • Develop, implement and monitor colleague succession planning to ensure future bench strength
  • Establish performance and development goals for colleagues and provide mentoring, coaching and regular feedback to enhance performance
  • Oversee HR related actions in accordance with company rules and policies and Collective Bargaining Agreement

Guest Experience
  • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
  • Drive improvement in guest satisfaction goals.
  • Collaborate with colleagues to establish and implement services and programmes that meet or exceed guest expectations
  • Speak to guests - ask for their feedback and build relationships

Financial
  • Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
  • Analyse financials to drive revenues, future profitability and maximum return on investment
  • Use distribution channels and technology platforms to drive revenue and maximise market share
  • Lead capital plans and asset management initiatives, including working with various corporate teams to maintain or improve property's market leadership position

Responsible Business
  • Ensure a safe and secure environment for guests, colleagues and hotel assets
  • Act as public relations representative to raise awareness of hotel and brand in local community.
  • Drive colleague involvement in community organisations, activities and businesses
  • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint
  • Perform other duties as assigned. May also serve as the senior leader during the General Manager's absence.

WHAT WE NEED FROM YOU
  • Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
  • Five to ten years prior hotel management experience, or equivalent combination of education and experience
  • Experience required may vary based on size and complexity of operation
  • Must speak fluent English
  • Other languages preferred

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What We Offer
At InterContinental Boston, our colleagues are the heartbeat of our success. We are proud to offer:
  • Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance
  • The salary range for this role is $175,000 - 190,000. This job is also eligible for a bonus pay.
  • Matching 401(k) plan
  • Paid time off and wellness programs
  • Complimentary dry cleaning and employee meals
  • Global hotel discounts across IHG's 6,000+ hotels and exclusive access to additional perks
  • A supportive and collaborative work environment committed to your personal and professional growth
  • Most importantly - the freedom to be yourself and thrive in an environment that celebrates individuality

Join Us - Lead with Passion. Inspire with Excellence.
At IHG Hotels & Resorts, we believe in True Hospitality for Good - making our guests and colleagues feel welcome, cared for, recognized, and respected.
As ambassadors of the InterContinental brand, we take pride in our passion for culture, our global perspective, and our ability to create enriching experiences in inspiring surroundings. If you are ready to share your expertise and grow within the world's most international luxury hotel brand, we welcome you to go further together with us.

What IHG employees say

Pay

Benefits

Hours and flexibility

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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