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Intake Volunteer Jobs in Tennessee (NOW HIRING)

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Intake Volunteer information

What is an intake volunteer?

Intake Volunteers are individuals who assist organizations, such as shelters, clinics, or non-profits, by welcoming new clients, collecting necessary information, and helping determine their needs. They often conduct initial interviews, complete paperwork, and ensure that all required documentation is gathered. Their role is crucial in streamlining the process for clients to access available services and resources. Intake Volunteers typically work under the supervision of staff and receive training to handle sensitive information with confidentiality and compassion.

What are some common challenges intake volunteers face when working with clients, and how can they effectively handle them?

Intake Volunteers often encounter clients who may be anxious, distressed, or unfamiliar with the organization's processes. Navigating sensitive conversations and gathering accurate information while maintaining empathy can be challenging. Volunteers can address these challenges by practicing active listening, following established protocols, and seeking guidance from supervisors when needed. Training and regular team meetings also provide opportunities to share experiences and learn effective communication strategies.

What are the key skills and qualifications needed to thrive as an intake volunteer, and why are they important?

To thrive as an Intake Volunteer, you should have strong communication, organizational, and active listening skills, often supported by experience in customer service or social services. Familiarity with data entry tools, intake management systems, and confidentiality protocols is usually required. Compassion, patience, and cultural sensitivity are important soft skills that help build trust with clients and support diverse needs. These abilities ensure accurate information collection, respectful client interactions, and effective support for organizational goals.

What is the difference between Intake Volunteer vs Client Support Specialist?

AspectIntake VolunteerClient Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; may require certifications
Work EnvironmentNon-profit, community service settingsNon-profit, healthcare, or social service organizations
Employer & Industry UsageVolunteer roles in social servicesPaid or volunteer roles in client-facing support
Common Search & ComparisonYesYes

Intake Volunteers typically assist with initial client interactions, gather information, and support administrative tasks in community or non-profit settings. Client Support Specialists often handle ongoing client needs, provide direct assistance, and may require additional certifications. While both roles involve client interaction, Intake Volunteers focus on intake processes, whereas Client Support Specialists provide more comprehensive support services.

What are the most commonly searched types of Intake jobs in Tennessee?

The most popular types of Intake jobs in Tennessee are:

What cities in Tennessee are hiring for Intake Volunteer jobs?

Cities in Tennessee with the most Intake Volunteer job openings:

Intake Volunteer jobs near you

Processing Intake Specialist - PT

Franklin, TN • On-site

GRACEWORKS MINISTRIES INC
See more jobs at GRACEWORKS MINISTRIES INCexternal

$16/hr

Part-time

Re-posted 27 days ago

Job description

This position is an in-person position located at 104 Southeastern Parkway, Franklin, TN 37064. This position is not eligible for work from home unless otherwise noted or for emergency closures. The standard hours for this position will fall between Monday-Saturday 8am-4pm. Closing shifts may be later as needed. 

The Intake Specialist supports the GraceWorks Ministries’ goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. Communication skills, teamwork, job knowledge and leadership are essential for each member of the GraceWorks team.

POSITION SUMMARY

The Intake Specialist is responsible for receiving and sorting in-kind donations through our donation entryway at Graceworks Franklin and Fairview stores. They are also responsible for greeting in-kind donors and delivery personnel, making sure all visitors of our processing entryway are sufficiently directed. Maintains high standard for items selected and ultimately sold in our Thrift Stores. Maintains organization of the donation space to ensure neatness and functionality of the area. Assists with replenishment of retail floor with appropriately sorted merchandise. 

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

1.    Lift, sort and price inventory. 
2.    Receives donations, placing them into appropriate bins for tagging. 
3.    Maintain brand awareness and fashion sensibilities in selection of merchandise to be placed into appropriate bins. 
4.    Help with seasonal and departmental inventory for integration into the ongoing processing chain. 
5.    Assist with training intake volunteers. 
6.    Greets donors and delivery personnel.  
7.    Offer receipts to all donors as they drop off donations.   
8.    Be able to tell the GraceWorks story to anyone who asks.
9.    Assist in keeping warehouse processing area maintained and organized.
10.    Able to react to change proactively, and handle all other duties and essential tasks as assigned with a positive attitude.


SUPERVISORY RESPONSIBILITIES

N/A
 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Valid Driver’s License & Good Driving Record required in case there is a need to pick up donations; Retail experience preferred

OTHER SKILLS
  1. Strong interpersonal skills 
  2. Donor and Customer Service sensitivity
  3. Highly developed organizational, planning and communication skills 
  4. Brand awareness and fashion sensibility is required
  5. Ability to communicate effectively with a diverse range of individuals 
  6. Problem-solving skills 
  7. Physically able to lift at least 50lbs. or more
  8. Good judgment 
  9. Ability to handle multiple tasks simultaneously 
  10. Ability to work effectively with other

WORK ENVIRONMENT

Position is in a retail / warehouse setting that involves everyday risks or discomforts that require normal safety precautions. May encounter hot working conditions, based on the season.

  • Must be able to lift up to 50 pounds.
  • Must be able to stand for up to entire shift.

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