Intake Coordinator Jobs in Silver Spring, MD (NOW HIRING)

The Conflicts and New Business Intake Coordinator supports the Office of the General Counsel by coordinating the Firm's new business intake and conflicts processes. This role ensures the accurate and timely processing of client and matter intake, supports compliance with ethical and regulatory requirements, manages ethical walls and related documentation, and collaborates with attorneys and Firm leadership to mitigate risk.

• Communicates with attorneys, Legal Administrative Assistants (LAAs) and staff to obtain missing information, resolve discrepancies and ensure complete and accurate intake submissions;
• Generates conflicts of interest reports for clients, matters and incoming lawyers, as needed, and assists team members with procedural, policy and training-related questions;
• Responds to urgent and high priority conflicts inquiries and after-hours requests, as required;
• Establishes and maintains ethical walls for new matters and personnel;
• Supports the client and matter opening process by ensuring all information is accurate, complete and entered correctly into Firm systems. Reviews new matters against established intake requirements and provides guidance to resolve deficiencies;
• Processes requests to reopen or update matters, ensuring new parties and matter scope are accurately reflected and coordinates with other Firm stakeholders to ensure the process is updated in all Firm systems;
• Monitors requests throughout the new business intake and conflicts clearance process, following up as needed to ensure timely completion;
• Prepares and distributes daily and weekly New Business reports to management and the partnership;
• Reviews and responds to trading pre-clearance requests, escalating matters to the General Counsel or Deputy General Counsel, as appropriate;
• Partners with the General Counsel and Director of Conflicts to coordinate the annual HRTL cleanup process and other data quality and maintenance initiatives;
• Supports the Office of the General Counsel, including the Director of Conflicts, by:
  • Training, mentoring and providing guidance to Conflicts Analysts on research methodologies, Firm policies and systems;
  • Developing and maintaining training materials, best-practice documentation and reference resources;
  • Identifying, testing and implementing process improvements to enhance the efficiency, accuracy and consistency of conflicts clearance procedures;
  • Assisting with the onboarding, training and professional development of new Conflicts Analysts;
• Collaborates with Information Technology on system enhancements, database integrations and technology initiatives, including improvements to ethical wall and trading pre-clearance processes;
• Provides ongoing data and reporting support to the Business Development and Knowledge Services departments and assists in cross-training Conflicts Analysts to fulfill these requests;
• Assists with the maintenance of new business intake documentation, including engagement letters, waiver letters, ethical wall notices and outside counsel guidelines; and
• Performs other duties and special projects, as assigned.

• Bachelor's degree required;
• Minimum of four years of legal conflicts experience in a large law firm or similarly complex legal environment strongly preferred;
• Prior experience serving in a Conflicts Analyst, Senior Analyst or lead capacity strongly preferred;
• Experience with automated new business intake and conflicts management systems highly preferred;
• Knowledge of external corporate affiliation and business entity research databases;
• Experience with Intapp Conflicts, Intapp Open or comparable conflicts and new business intake systems;
• Proficiency with legal technology platforms, including Intapp, Elite, Aderant or similar practice management systems;
• Advanced proficiency in Microsoft Office Suite, particularly Excel, Word and Outlook;
• Strong research and analytical skills, including the ability to interpret complex corporate structures, mergers and acquisitions, legal entity relationships and conflicts data;
• Excellent critical thinking and problem-solving skills;
• Strong organizational skills with exceptional attention to detail and accuracy;
• Excellent written, verbal and interpersonal communication skills, with the ability to clearly explain complex research findings and conflicts-related issues;
• Ability to exercise sound judgment, maintain confidentiality and handle sensitive information with discretion;
• Self-motivated with the ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment;
• Demonstrated leadership, mentoring and collaborative skills, with the ability to guide and support junior team members;
• Ability to adapt to changing priorities, identify process improvements and contribute to continuous operational enhancements; and
• Availability to work additional hours, as needed.

This position is located in our Washington, D.C. office, and currently has a hybrid work schedule, but that is subject to change. The estimated salary range for this position is $100,000 to $125,000. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.