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Intake Case Manager Jobs in Michigan (NOW HIRING)

Goodwill Industries

Intake Specialist

Battle Creek, MI

$16.75 - $22.50/hr

Maintain accurate participant records and documentation within designated databases and case management systems. * Follow established intake procedures and eligibility guidelines for all programs.

CNS Healthcare

Case Manager, Detroit Area

Detroit, MI · On-site

$49K - $68K/yr

Our case managers coordinate client-focused treatment and services, embrace a trauma-informed ... Completes annual intake assessments and substance use assessments * Uses motivational interviewing ...

CNS Healthcare

Case Manager, Detroit Area

Detroit, MI · On-site

$49K - $68K/yr

Our case managers coordinate client-focused treatment and services, embrace a trauma-informed ... Completes annual intake assessments and substance use assessments * Uses motivational interviewing ...

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Intake Case Manager information

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How much do intake case manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for intake case manager in Michigan is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $27.02 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Michigan?

For Intake Case Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Michigan look for?

The top searched job categories for Intake Case Manager jobs in Michigan are:

What cities in Michigan are hiring for Intake Case Manager jobs?

Cities in Michigan with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,735 per year, or $22 per hour.

Career Advisor/Case Manager

GOODWILL INDUSTRIES OF GREATER DETROIT & SUBSIDIARIES

Pontiac, MI • On-site

$28.28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Description
  1. Provide holistic and comprehensive case management services to trainees including: intake assessment, orientation, goal setting, crisis intervention, barrier removal, development of Individual Service Strategy/Comprehensive Assessment, progress monitoring toward goal attainment, and advocacy eligibility for support or program services.
  2. Provide career assessments including various forms of testing, counseling to support trainee's vocational/employment goals and facilitate employability workshops.
  3. Coordinate services with mandated community partners to support trainees in removal of barriers to employment.
  4. Conduct background checks on prospective trainees as appropriate.
  5. Interact with trainees in person or through the use of technology to perform eligibility determination, program intake, entrance/exit interview, orientation sessions (individual or group), counseling, intervention (behavioral/crisis), progress monitoring and evaluation, and follow-up and execute necessary tasks at each stage of interaction to ensure trainee's progression.
  6. Coordinate and integrate services with other appropriate service organizations to support trainees' goals, objectives and quality outcomes achievement. Create training plans and work-site agreements for Goodwill customers with their employers
  7. Manage case records in accordance with Federal, State and Local policies and procedures. Utilize mandated web-based case management programs as required by Federal, State and Local policies and procedures. Adhere to CARF accreditation standards, funding source requirements and audit compliance standards for service delivery.
  8. Participate in regular meetings, trainee program service planning and professional development trainings required and/or conducted by Michigan Works! agency or other designated entity, including workshops, seminars and conferences.
  9. Provide on-site monitoring of transitional and community work experience to include trainee time sheet collection and review, regular site visits with trainee and work site supervisor for performance evaluation update, and participation in trainee orientation as needed. Trainee monitoring will also include apprenticeships, on-the-job training and vocational skill development activities. Record trainee progress toward goal attainment in agency and funding database system and trainee manual file.
  10. Provide regular and timely input of detailed trainee case notes documentation into electronic case management system for persons served for an accurate account of person's service progress, incidents, intervention, and other significant service-related information utilizing agency prescribed method of case notation
  11. Ensure compliance with established internal quality control procedures for records maintenance, reports, service, operating practices, and documentation in preparation for internal and external auditing, accreditation and other appropriate regulatory bodies.
  12. Conduct community outreach to develop referrals and relationships for workforce development referrals, i.e. presentations at local libraries, adult education sites, community resource events, community partner agencies.

Benefits for full-time employees:
  • store discounts
  • Medical Dental Vision
  • 403b retirement plan
  • tuition reimbursement
  • employee assistance program
  • employee perk program
  • paid leave time
  • auto supplier discount on car purchases

Requirements
POSITION REQUIREMENTS FACTORMINIMUM QUALIFICATIONS
EDUCATION:Bachelor's degree required in Human Services, Social Work, Psychology, Sociology, or Rehabilitation Counseling or in a related human services field. May be required to obtain Career Development Facilitator certification.EXPERIENCE:Experience working with state and local human service agencies and nonprofit organizations serving persons with complex, multiple barriers or needs and coordination of services among multiple entities for personal and workforce development.
KNOWLEDGE/ABILITIES:Knowledge of case management principles, special populations, regulations and legal issues, vocational counseling and service options and supports. Documented skill in areas of written and verbal communication, group dynamics, service plan development and implementation, advocacy, human relations and time management. Capability to motivate others toward achieving measurable goals. Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate. Ability to effectively address negative behavioral situations or challenges; resolve conflict with diverse populations and situations.PHYSICAL DEMANDS:Able to stand or sit periodically for the required work schedule.MENTAL DEMANDS:Required to remain objective and to respond appropriately to customers. Must be able to complete and prioritize multiple assignments. Effective decision making and problem solving skills, ability to meet individual performance goals and deadlines, conceptual thinking and analytical skill required. Adherence to Federal, State and local policies and procedures.MACHINES/EQUIPMENT:Must be proficient with Microsoft Word, Excel, PowerPoint, Outlook and web-based programs. Proficiency with utilizing the Internet. Ability to use and operate a calculator, copier, scanner, fax, printing equipment, multi-line phone systems and other office machines.
WORKING CONDITIONS:
Interactive office position with staff, trainee, and community partners. OTHER REQUIREMENTS:Must possess valid driver's license and access to reliable transportation for work. Annual criminal background check may be required of employees serving trainees within behavioral health services programs.

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