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Intake Case Manager Jobs in Arizona (NOW HIRING)

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How much do intake case manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for intake case manager in Arizona is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $28.89 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.
What are popular job titles related to Intake Case Manager jobs in Arizona? For Intake Case Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Intake Case Manager jobs in Arizona look for? The top searched job categories for Intake Case Manager jobs in Arizona are:
What cities in Arizona are hiring for Intake Case Manager jobs? Cities in Arizona with the most Intake Case Manager job openings:
Intake Case Manager jobs near you

CAFS Case Manager

Apache Behavioral Health Services, Inc.

Whiteriver, AZ

$18 - $23.25/hr

Full-time

Re-posted 14 days ago

Job description

WHITE MOUNTAIN APACHE BEHAVIORAL HEALTH SERVICES, INC.
JOB DESCRIPTION
 
POSITION: CASE MANAGER
CLASSIFICATION CODE: EXEMPT FULL TIME
DEPARTMENT: CHILD, ADOLESCENT AND FAMILY SERVICES
REPORTS TO: CHILD, ADOLESCENT AND FAMILY PROGRAM MANAGER
 
STATEMENT OF JOB: This Position provides supportive mental health services to children and adolescents enrolled or eligible to be enrolled with Apache Behavioral Health Services Inc. (ABHS). The Case Manager provides referral to appropriate ABHS services and acts in collaboration with assigned clinical team. This position coordinates appropriate services between the client, client support system, community, and other healthcare and social service professionals. The Case Manager is responsible for provision of transportation services for clients and families, assisting with participation in medically necessary services. This position will also function as an advocate for the client with other service providers as appropriate.
 
DUTIES AND RESPONSIBILITIES:
  • Manages a caseload of clients/potential clients who would benefit from behavioral health services.
  • Provides support services assistance to ABHS clinical staff, including, but not limited to, transportation, community visits, appointment setting/coordination, outreach services for clients having difficulty accessing services, and/or for reengagement in treatment services.
  • Facilitates group counseling, skill training, and education programs in coordination with ABHS clinician.
  • Documents contact with clients to assess needs, maintain required paperwork, and engage family members. Complete assessment updates and treatment plan updates in accordance with Arizona Health Care Cost Containment System (AHCCCS) and ABHS Standards.
  • Ability to accurately perform assessments and diagnoses with people presenting with high comorbidity of substance abuse and trauma-related manifestations under clinical supervision.
  • Provides services at the clinic, in the community, children’s shelters, residential facilities, hospital settings and in client’s homes to ensure client obtains all benefits and services necessary.
  • Ability to provide client walk-in services in the office as related to the clinical service needs of clients.
  • Provides prevention education services including presentations, workshops, and other forms public education on a variety of mental health topics, including, but not limited to, substance abuse treatment education and life skills instruction.
  • Verify and print Medifax confirmation information for intake process as needed.
  • Complete data entry in electronic health record all intake information for new clients.
  • Collaborates with court/probation, tribal/community agencies, families, and other natural support systems to ensure client’s needs are met. Develops a strong working relationship with community partners.
  • Ability to demonstrate a high degree of flexibility and competence in adjusting to clientele with varying degrees of traumatic experiences and complex psychological presentations.
  • Ability to address a variety of diverse spiritual, emotional, and social needs in multiple environments of an often-high-risk population, using a trauma-informed care approach while maintaining a high degree of professionalism and cultural awareness.
  • Participates in interdepartmental clinical team meetings to assist and encourage consistent and timely provision of services. Participates in weekly clinical staffing with other members of the clinical team to review client progress and service requirements.
  • Participation in all required ABHS training.
  • Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
  • Maintain ethical policies and guidelines as outlined in accepted State ethics laws, rules, policies, and principles and as outlined in discipline-specific code of ethics.
  • Provide a positive role model to clients and staff through leadership, self-discipline, and genuine care for the treatment and recovery of clients. All clients and staff members must be treated with dignity and respect.
  • Performs other duties as assigned by supervisor.
 
MINIMUM QUALIFICATIONS:
  • Possession of a high school diploma or high school equivalency diploma and 18 credit hours of post-high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full-time behavioral health work experience: or high school diploma or high school equivalency diploma and four years of full-time behavioral health work experience. Associates/Bachelor’s degree in mental health/human services or related field preferred; experience collaborating with Native Americans preferred.
  • Excellent written and oral communication skills; ability to speak the Apache language preferred.
  • Demonstrate strong critical thinking, problem-solving and organizational and time management skills.
  • Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors.
  • MS Office proficiency and ability to correctly operate copy machine and fax.
  • Valid Arizona Driver’s License and reliable transportation.
  • Ability to pass all pre-employment testing, including, but not limited to, fingerprint clearance, drug testing and background check.
**NOTE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).