Intake Case Manager Jobs in Phoenix, AZ (NOW HIRING)

Description

The Intake Case Manager is primarily responsible for managing the admission process for residents entering Behavioral Health Residential Substance Use Treatment. This includes completing all intake procedures upon the resident's arrival and coordinating care with relevant stakeholders. When not conducting admissions, the Intake Case Manager provides case management support to the clinical team as needed.   

Duties/Responsibilities 

Welcomes and assist residents adjusting to residential facility.

Assists clients with adjusting to residential program and preventing unplanned discharge in a compassionate and professional way.

Processes admissions of new residents with necessary documentation such as Consents, Releases of Information, ASAM/ ASAM Continuum, Screening Tools and Treatment Plans.  

Initiate coordination of care with identified stakeholders such as natural support, TRBHA, Social Services, Legal entities as part of admissions process.

Coordination of care with health plans and internal interdisciplinary team as appropriate. 

Provide culturally appropriate modalities in support of client's cultural preferences. 

Takes a Trauma-Informed Care approach. 

Supports and assists case management and clinical teams with resident and program needs when not completing admissions. 

Assist in coordination of appropriate level of care for each assigned client. 

Actively participate in interdisciplinary treatment team meetings. 

Attend clinical oversight under Behavioral Health Professional, Clinical Supervisor or Clinical Manager. 

Complete accurate clinical documentation same day as date of service. 

Transport clients as needed. 

Assist in the collection of client breathalyzer readings and/or urine drug screening.

Secure client information per HIPAA standards. 

Attends and/or provides in-service training as needed. 

Promotes mission, vision, and values of the Axiom Care program. 

Promotes inclusion through Culturally and Linguistically Appropriate Services (CLAS) Standards.

Perform other duties as assigned. 

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we're building a future where compassionate care is accessible to all - come be a part of it!

What we offer

Medical, Dental, and Vision

401(k) with up to 3.5% match

Paid time off (PTO), paid sick time, and paid holidays

Tuition Reimbursement

Reimbursement for CMEs

Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

Employee Assistance Program (EAP)

Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Navajo Nation Preference: 

Preference is given to qualified Navajo Nation and/or Native American Applicants in accordance with the Title 15 N.N.C. Chapter 7.  

Requirements

 Required Skills/Abilities: 

Must be proficient in computer applications and electronic medical record systems. 

Proficient with Microsoft Office and related software. 

Fingerprint Clearance Card upon hire 

Current First Aid/CPR certification within 90 days of hire. 

Negative TB Test results within the past 12 months. 

Ability to communicate effectively with clients, their loved ones and professionals in both written and oral format. 

Ability to make calm sound decisions in emergency situations. 

Ability to work independently and as part of a team. 

Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. 

Strong assessment skills. 

Strong time management skills. 

Strong case management skills. 

Working knowledge of ASAM or ASAM Continuum. 

Ability to write reports, business correspondence, and analyze policies and procedures. 

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Experience in working with diverse population and socioeconomic backgrounds. 

Experience with working with Native American population preferred. 

Working knowledge of twelve step programs of recovery and other models of self-help options in the community. 

Ability to have conversations with clients about harm reduction strategies. 

Minimal supervision regarding use of time. 

Qualification Requirements: 

Bachelor's degree in behavioral health-related field; or 

Associate of Arts Degree in Behavioral Health field and 2 years experience in a licensed facility; or 

High School Diploma or GED and 18 hours credit in related field and 2 years experience in a licensed facility. 

Current Arizona Drivers License and a current satisfactory 39-month Motor Vehicle Record (MVR). 

Competencies: 

Coaching: Providing timely guidance and feedback to help clients strengthen knowledge/skill areas needed to accomplish a task or solve a problem. 

De-escalation: uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.

Safety Awareness: Being aware of conditions and circumstances that affect one's own safety and the safety of clients.

Building trust: Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidence; promises, and commitments.

Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral and listening skills. 

Adaptability: Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly.

Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.

Self-Care and Preservations: The ability to utilize self-pacing, rest periods, and other self-preservation tools to reduce the risk of burnout and maintain efficacy in work.

Collaboration and Teamwork: The ability to function effectively as a member of an inter-professional team that includes behavioral health and primary care providers, and clients. Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments.

Physical Requirements: 

Prolonged periods of sitting at a desk and working on a computer. 

Episodes of standing and/or sitting facilitating groups. 

The employee must be able to lift up to 15 pounds at times. 

Disclaimer 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.