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Intake Associate Jobs in Massachusetts (NOW HIRING)

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Intake Associate information

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$14

$28

$43

How much do intake associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for intake associate in Massachusetts is $28.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $35.19 per hour, depending on experience, location, and employer.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.
What are the most commonly searched types of Intake jobs in Massachusetts? The most popular types of Intake jobs in Massachusetts are:
What cities in Massachusetts are hiring for Intake Associate jobs? Cities in Massachusetts with the most Intake Associate job openings:
Intake Associate jobs near you
Infographic showing various Intake Associate job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,251 per year, or $28.5 per hour.

Patient Access Intake Representative (Urgent Care)

Primary Care

Taunton, MA • On-site

$17.86 - $28.76/hr

Other

Retirement

Posted 3 days ago

New

Job description

Patient Access Intake Representative (Urgent Care)

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Access Intake Representative (Urgent Care)

Hours: 40hrs

Shift: Day/Evening shift, Monday - Friday 8:00am - 8:30pm, Saturday - Sunday 9:00am - 5:30pm with weekend and holiday rotation

Location: Urgent Care - Taunton, MA. Urgent Care team members are expected to rotate across Urgent Care sites as needed. Locations include: Lakeville, Fall River, Seekonk, Dartmouth, Fairhaven, Taunton and Wareham.

A career at Southcoast Health offers you:

  • A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
  • Competitive pay and comprehensive benefits package
  • Generous Earned Time Off Package**
  • Employee Wellbeing Program
  • 403B Retirement Plan with company match
  • Tuition assistance / Federal Loan Forgiveness programs
  • Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager, Urgent Care. Perform a wide variety of duties to facilitate patient access throughout the organization. Ensure patient compliance with applicable SPG policy and obtains accurate patient information to insure patient safety and optimal reimbursement to the organization in accordance with various external regulations. Determine and actively collect patient liabilities. Sign Biomedical waste manifest receipt when vendor picks up waste. Required to work weekends and Holidays. Expected to stay later than scheduled if a patient checks in close to closing time.

Qualifications
  • Equal to completion of four years of high school plus additional courses or training required; Associates Degree preferred.
  • Demonstrate very good communication & interpersonal skills.
  • Strong computer skills including medical based programs.
  • Proficiency with Word, Excel, and other software programs preferred.
  • Over three years related health care experience including working with third party payers preferred.
  • Complete state approved biomedical waste training required to sign waste manifest documents within 90 days of hire.
  • Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $17.86 - USD $28.76 /Hr.

Rotation Schedule Requirement

Every other weekend, every other holiday

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