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Intake Associate Jobs in Massachusetts (NOW HIRING)

Self Help Inc

Intake-Certifier Specialist

Avon, MA · On-site

$18 - $20/hr

Associates or Bachelor's degree in a related field such as Human Services preferred but not required * Two (2) years of experience in intake, assessment, referral, or a related Human Service field s ...

inno

Part-Time Intake Coordinator

Medford, MA · Remote

$18.75 - $25.50/hr

As an Intake Coordinator at Innovive Health, you manage the end-to-end referral process for home ... Associate's degree or equivalent in related work experience * 1+ year experience in a healthcare ...

New

Innovive Health

Intake Coordinator

Medford, MA · On-site

$20 - $23/hr

As an Intake Coordinator at Innovive Health, you manage the end-to-end referral process for home ... Associate's degree or equivalent in related work experience * 1+ year experience in a healthcare ...

New

Northeast Arc

Intake Coordinator

Danvers, MA · On-site

$25 - $27/hr

Associate's degree in Business Administration, Education, Psychology, or a related field ... Intake Coordinator, ABA Services, Applied Behavior Analysis, Human Services, Autism Spectrum ...

Innovive Health

Part-Time Intake Coordinator

Medford, MA · On-site

$20 - $23/hr

As an Intake Coordinator at Innovive Health, you manage the end-to-end referral process for home ... Associate's degree or equivalent in related work experience * 1+ year experience in a healthcare ...

New

Worcester Community Action

Intake Specialist

Worcester, MA · On-site

$17.75 - $23.75/hr

HEAP Intake Specialist Our vision is to break the cycle of poverty one neighbor at a time. Through ... High School Diploma or GED/HISET equivalent required; an associate degree preferred. * Ability to ...

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All JobsIntake Associate JobsIntake Associate Jobs in Massachusetts

Intake Associate information

See Massachusetts salary details

$14

$28

$43

How much do intake associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for intake associate in Massachusetts is $28.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $35.19 per hour, depending on experience, location, and employer.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.
What are the most commonly searched types of Intake jobs in Massachusetts? The most popular types of Intake jobs in Massachusetts are:
What cities in Massachusetts are hiring for Intake Associate jobs? Cities in Massachusetts with the most Intake Associate job openings:
Intake Associate jobs near you
Infographic showing various Intake Associate job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,251 per year, or $28.5 per hour.

Intake-Certifier Specialist

Self Help Inc

Avon, MA • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description
Self Help Inc. is currently looking for an Intake/Certifier Specialist to join our team.
Agency Profile
Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts.
Job Summary
The Self-Help Intake Certifier plays a crucial role in connecting individuals seeking self-help fuel assistant services with appropriate resources and support. This position is responsible for conducting initial assessments, determining eligibility for the fuel program, providing information and completing necessary documentation with empathy and accuracy. The Intake Certifier serves as a vital first point of contact, establishing a welcoming and supportive environment for individuals navigating self-help fuel program options
Essential Duties and Responsibilities
  • Conduct comprehensive intake assessments with individuals seeking self-help fuel program services, gathering information about their needs, challenges, and goals
  • Explain the fuel programs services offered by the organization
  • Determines a needs assessment for the household in regard to home energy needs
  • Works to reduce energy burden by providing counseling
  • Provides information on other available resources in the community
  • Assist individuals in completing necessary intake forms and other required documentation accurately and efficiently
  • Communicate effectively and professionally with clients, staff, and external partners
  • Demonstrate empathy, active listening skills, and a non-judgmental approach when interacting with individuals in distress or seeking support
  • Adhere to ethical guidelines and maintain client confidentiality at all times
  • Contribute to a positive and supportive environment for both clients and colleagues
  • Knowledge of self-help principles and community resources is desirable
Other Requirements
  • Must pass a criminal background check and other required clearances
  • Valid driver's license and reliable transportation is required
Schedule
  • Typical Schedule will be Monday-Friday with occasional weekend work-8:00AM-4:00PM
  • Seasonal position with a summer layoff. Employees may collect unemployment benefits during the summer months.
Knowledge, Skills and abilities
  • Ability to sit or stand for extended periods
  • Bilingual skills welcomed
  • Strong communication, interpersonal, and active listening skills
  • Microsoft Office Suite skills required
Education & Experience
  • High School Diploma or Equivalent required
  • Associates or Bachelor's degree in a related field such as Human Services preferred but not required
  • Two (2) years of experience in intake, assessment, referral, or a related Human Service field s
Self Help Inc offers a comprehensive employee benefits package:
  • Medical
  • Dental
  • Vision
  • LTD
  • FSA
  • 403B
  • Vacation Time
  • Optional Time
  • Sick Time
  • Holidays
  • Disability Benefits
  • Life Insurance
  • Direct Deposit

Self Help, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the agency at any time.
Salary Range: $18-$20 per Hour
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About Self Help

Sourced by ZipRecruiter

Industry

Individual, family and community social assistance

Company size

1 - 10 Employees

Headquarters location

Los Alamos, NM, US

Year founded

1969

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