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Intake Assistant Jobs in Silver Spring, MD (NOW HIRING)

ClearChoice

Patient Intake Coordinator

Columbia, MD · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a ... Scan and upload documents into patient records * Assist with outgoing shipments and general office ...

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All JobsIntake JobsIntake Assistant JobsIntake Assistant Jobs in Silver Spring, MD

Intake Assistant information

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How much do intake assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for intake assistant in Silver Spring, MD is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an intake assistant, and why are they important?

To thrive as an Intake Assistant, you need strong organizational skills, attention to detail, and familiarity with data entry or administrative support, often supported by a high school diploma or equivalent. Experience with client management systems, office software like Microsoft Office Suite, and sometimes knowledge of HIPAA or similar regulations is typically required. Excellent interpersonal skills, active listening, and the ability to remain calm under pressure help Intake Assistants excel in client-facing situations. These skills ensure accurate information gathering, smooth client onboarding, and efficient case processing, which are vital for organizational effectiveness.

What is the difference between Intake Assistant vs Medical Receptionist?

AspectIntake AssistantMedical Receptionist
CredentialsHigh school diploma, some roles may require certification in healthcare administrationHigh school diploma, certification in medical office administration often preferred
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling appointments, initial patient intakeChecking in patients, managing appointments, handling phone calls, administrative tasks

Intake Assistants focus on collecting patient information and initial intake procedures, while Medical Receptionists handle front-desk duties like check-ins and scheduling. Both roles work in healthcare settings but have distinct primary functions.

What are some common challenges intake assistants face when managing high volumes of client inquiries?

Intake Assistants often encounter challenges related to balancing multiple client inquiries, prioritizing urgent requests, and maintaining accurate records in fast-paced environments. Effective time management and strong communication skills are essential for handling sensitive information while ensuring each client receives prompt and professional attention. Additionally, Intake Assistants must adapt to evolving procedures and collaborate closely with team members to streamline workflows and avoid bottlenecks.

What is an intake assistant?

Intake Assistants are professionals who help organizations process new clients, patients, or applicants by gathering essential information, completing required paperwork, and ensuring all initial documentation is accurate and complete. They often serve as the first point of contact, assessing needs and directing individuals to appropriate services or departments. Intake Assistants work in a variety of settings, including healthcare, legal, social services, and education, and play a crucial role in streamlining the onboarding process. Their attention to detail and communication skills are vital for ensuring a smooth and efficient intake experience.
What are the most commonly searched types of Intake jobs in Silver Spring, MD? The most popular types of Intake jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Intake Assistant jobs? Cities near Silver Spring, MD with the most Intake Assistant job openings:
Intake Assistant jobs near you
Infographic showing various Intake Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,225 per year, or $20.3 per hour.

Intake Specialist II (Behav. Psych.)

Kennedy Krieger Institute

Columbia, MD • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 23 days ago

Kennedy Krieger Institute rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

The Intake Specialist II will assist new and returning families with scheduling an initial appointment for services in the appropriate clinic. The incumbent will interact with clients, families, clinicians, and administrative staff in a courteous and professional manner while adhering to high standards of customer service and maintaining client confidentiality.

We are seeking a bilingual candidate who is fluent in both Spanish and English.  The selected candidate will receive a $1,500 increase to their annual salary upon successfully passing the Institute’s Foreign Language Proficiency certification.


  1. Serve as liaison between clients, families, and clinicians for intake screening, referral, and placement based on defined clinic criteria for Aliceanna, Fairmount, Patuxent and Odenton locations. Serve as liaison between all Behavioral Psychology departments and other Kennedy Krieger Institute departments.
  2. Complete intakes in EPIC system, including collecting demographic information, insurance information, and the reason of concern for the family seeking services at Behavioral Psychology.
  3. Complete intakes and demographic information (as needed) in EPIC system for Feeding Clinic and Pediatric Consult Clinic. Triage to clinic for scheduling.
  4. Create an Appointment Request in EPIC system for the correct clinic(s) to allow for scheduling.
  5. Schedule, cancel, and/or confirm all Initial Evaluations (IE). Document and verify on Intake Team’s shared calendars within Outlook.
  6. Input IE appointment information into EPIC system. Send an email to Behavioral Psychology Admin Group to ensure proper paperwork is completed, therapists are informed of appointments, and insurance benefits are cleared and entered into account prior to appointment.
  7. Input patient and referral information in the SAM system.
  8. Process and forward daily logs to appropriate personnel at the end of business each day.
  9. Provide support services to families, clients, and other Kennedy Krieger Institute department personnel by answering/following-up on inquiries received via phone, email, or fax for Behavioral Psychology services. Redirect patients to other Institute services using the correct extension or email group as needed.
  10. Process referrals received in the appropriate work queue within the EPIC system from other Kennedy Krieger Institute departments.
  11. Process and schedule appointments from faxed referrals received from external providers.
  12. Maintain all clinic waitlists in the SAM system, if applicable.
  13. Collect and record clinician’s upcoming IE slots on the Intake’s shared MA or Commercial insurance calendars in Outlook.

EDUCATION:

  • High School Diploma, GED, or equivalent required.
  • Associate’s degree in a human services related field or healthcare administration preferred

 

EXPERIENCE:

  • Minimum three (3) years of experience operating patient systems and providing excellent customer service is required.

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