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Insurance Verification Specialist Jobs in Indiana

Indianapolis IN

Registration Specialist

Bloomington, IN · On-site

$14.50 - $19/hr

Registration Specialist Schedule: Monday- Friday, 7:00am- 5:00pm Location: Bloomington, IN Overview ... in/check-out, insurance verification, and demographic updates. The ideal candidate is highly ...

University Hospital

Registration Specialist

Bloomington, IN · On-site

$14.50 - $19/hr

Registration Specialist Schedule: Monday- Friday, 7:00am- 5:00pm Location: Bloomington, IN Overview ... in/check-out, insurance verification, and demographic updates. The ideal candidate is highly ...

New

Muncie IN

Registration Specialist

Bloomington, IN · On-site

$14.50 - $19/hr

Registration Specialist Schedule: Monday- Friday, 7:00am- 5:00pm Location: Bloomington, IN Overview ... in/check-out, insurance verification, and demographic updates. The ideal candidate is highly ...

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All JobsInsurance Verification Specialist JobsInsurance Verification Specialist Jobs in Indiana

Insurance Verification Specialist information

See Indiana salary details

$12

$17

$25

How much do insurance verification specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for insurance verification specialist in Indiana is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.23 per hour, depending on experience, location, and employer.

What does an insurance verification specialist do?

An insurance verification specialist double checks the status of patients’ medical insurance. Their primary responsibility is to ensure that a patient’s insurance will cover required medical procedures or hospital stays. Other duties include verifying patient information, billing, medical coding, and conducting claims examinations. Specialists may also be expected to educate the patient about their coverage.

What does an insurance verification specialist do?

An Insurance Verification Specialist is responsible for confirming a patient's health insurance coverage and eligibility before medical services are provided. They contact insurance companies to verify benefits, determine coverage levels, and obtain pre-authorizations if needed. Their work helps ensure that healthcare providers receive proper payment and that patients understand their financial responsibilities. This role requires strong attention to detail, communication skills, and knowledge of healthcare billing processes.

What are the key skills and qualifications needed to thrive as an insurance verification specialist, and why are they important?

To thrive as an Insurance Verification Specialist, you need strong attention to detail, knowledge of healthcare insurance processes, and typically a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, insurance portals, and medical billing software is often required. Excellent communication, organizational, and problem-solving skills help you efficiently coordinate with patients, providers, and insurers. These skills ensure accurate insurance verification, prevent billing errors, and support timely patient care and reimbursement.

What are the most common challenges faced by insurance verification specialists, and how can they be managed?

Insurance Verification Specialists often encounter challenges such as navigating complex insurance policies, dealing with frequent changes in coverage, and communicating with both patients and insurance companies to resolve discrepancies. Managing these challenges requires strong organizational skills, attention to detail, and the ability to stay current with industry updates. Building positive relationships with coworkers in billing and patient services departments can also help ensure smoother workflows and accurate verifications.

What is the difference between Insurance Verification Specialist vs Medical Billing Specialist?

AspectInsurance Verification SpecialistMedical Billing Specialist
Primary RoleVerify patient insurance coverage and benefitsProcess and submit medical claims for reimbursement
CredentialsKnowledge of insurance policies, healthcare regulationsUnderstanding of billing codes, claim submission processes
Work EnvironmentHealthcare facilities, insurance companies, medical officesMedical offices, billing companies, healthcare providers
Common UsagePre-authorization, eligibility checksClaims processing, payment posting

While both roles are essential in healthcare revenue cycle management, the Insurance Verification Specialist focuses on confirming insurance coverage before services are provided, whereas the Medical Billing Specialist handles the claims submission and reimbursement process afterward.

Is it hard to learn insurance verification specialist?

Learning to become an insurance verification specialist involves understanding insurance policies, billing procedures, and using verification tools or software. While some prior knowledge of healthcare or insurance is helpful, training is typically provided, and the role emphasizes attention to detail and communication skills rather than complex technical expertise.

What is the role of an insurance verification specialist?

An insurance verification specialist reviews and confirms patients' insurance coverage to ensure services are authorized and billed correctly. They gather insurance information, verify benefits, and communicate with insurance companies to prevent claim denials, often using specialized software and maintaining attention to detail. This role is essential for accurate billing and smooth patient care processes.
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Insurance Verification Specialist jobs near you
Infographic showing various Insurance Verification Specialist job openings in Indiana as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $37,346 per year, or $18 per hour.

Insurance Verification Specialist (Benefit Specialist)

PharmaCord LLC

Jeffersonville, IN • On-site

$16.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

PharmaCord rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

269th of 495 rated business services

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
A typical day in this role will include providing in-depth knowledge of our client programs by working directly with patients, healthcare providers, and insurance companies to answer inquiries, process service requests, assess benefits coverage, and manage through barriers, in a compliant manner, that stand in the way of patients and their access to therapy. The Benefits Specialist works in a dynamic and compassionate customer service role providing telephonic and web-based, where applicable, customer service support.
Key Responsibilities:
The responsibilities include, but are not limited to the following:
  • Benefit Verification:
    • Performing patient level benefits verifications as applicable for all major medical and pharmacy benefits plans.
    • Completion of the template forms that provide patient level benefits Coverage Determination Summary.
    • Coordination of prior authorizations based on payer guidelines and in compliance with law, regulation or guidance.
  • Patient Assistance:
    • Review of patient assistance enrollment forms and any supporting documentation to assess patient eligibility for participation as per SOPs and program guidelines.
    • Determination of patient's eligibility based upon program criteria for qualification.
    • Communicating the patient's eligibility to the patient, healthcare provider, and/or consignment pharmacy.
    • Answer and assist inbound callers through resolution utilizing answers to frequently asked questions or by warm transferring callers to other appropriate individuals.
    • Actively listen to each customer, assess needs, and respond with demonstrated patience and courtesy.
    • Review and identification of information that is missing and/or incorrect within program service requests/program applications.
    • Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices.
    • Provides timely feedback to the company regarding service failures or customer concerns
    • Effectively uses our internal technology platform, PharmaCord Lynk, to complete claims processing and keep workflows moving.
    • Communicate with key medical practice accounts, sales representatives regarding the status of cases. Provide consultative services where issues arise on how obstacles can be overcome to get patient on paid therapy.
    • Benefits Specialists are expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to abiding by company policies and procedures.
    • Utilize Valeris' values as the driving force behind the team's success
    • On time adherence to training deadlines for all corporate policies and procedures
    • Ensure all SOPs are followed with consistency
    • Perform additional tasks or projects as assigned

Qualifications:
The candidate must possess the following personal attributes:
  • Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
  • Ability to handle personal health information with confidentiality
  • Commitment to honesty and integrity
  • Professionalism and a strong sense of proper business and customer service etiquette
  • Clear verbal and written communication skills
  • Accountability for results
  • Ability to plan and prioritize tasks and strong attention to detail
  • Proficient emotional intelligence (ability to recognize emotions and their effects)
  • Ability to manage disruptive impulses and handle potentially stressful customer interactions
  • Proficient computer skills
  • Adaptability to change
  • Personal initiative and commitment to team and organizational goals
  • Ability to work effectively within a team
  • A positive attitude!
  • Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required
  • 6 months customer service experience, payer benefits experience (reimbursement, prior authorization, etc.), healthcare industry experience or healthcare related certification, license, or equivalent coursework is strongly preferred
  • Bilingual is a plus
  • This is an office-based position, the ability to sit for extended periods of time is necessary
  • Although very minimal, flexibility to travel as needed is preferred

Physical Demands & Work Environment:
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Additional health support, including telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave to support work-life balance
  • Team members receive nine paid holidays plus two floating holidays
  • Opportunities for advancement in a company that supports personal and professional growth
  • A challenging, stimulating work environment that encourages new ideas
  • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
  • A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note:
  • PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.
  • We will never request your bank account information at any stage of the hiring process.
  • We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@valeris.com
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