Insurance Verification Associate Jobs in Virginia

Capital Area Health Network (CAHN) – Richmond, VA
FullTime | OnSite 

Make a lasting impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) in Richmond, VA. We are expanding our team and seeking missiondriven professionals committed to improving community health. At CAHN, we innovate, we serve with purpose, and—simply put—we are better together.

Join a workplace where your contributions directly support accessible, highquality healthcare for all.

• Compassion—We treat every person with dignity, fairness, and inclusivity.
• Accountability—We protect the confidentiality of patients and staff and are transparent with stakeholders.
• Reverence – We serve and uplift our community with respect and humanity.
• Excellence—We pursue continuous learning and deliver culturally responsive, highquality care.
• Stewardship—We responsibly manage our resources to strengthen both CAHN and the community.

To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

The Medical Office Assistant provides essential administrative and clinical support to ensure the efficient operation of the medical practice. This role serves as a primary point of contact for patients and supports a welcoming, patientcentered environment. Responsibilities include scheduling, checkin and checkout procedures, insurance verification, and maintaining accurate medical records.

The following duties are considered essential functions. Reasonable accommodations may be made in accordance with the ADA to enable individuals with disabilities to perform these functions.

• Manage and process patient referrals to specialty providers, ensuring appointments are scheduled accurately and in a timely manner.
• Provide bilingual support (Spanish and English) to assist patients in understanding referral processes, appointments, and required documentation.
• Communicate with external provider offices, insurance companies, and specialists to confirm appointments, verify availability, and resolve referralrelated concerns.
• Monitor referral progress, follow up with patients, and ensure all referrals are completed within expected timeframes.
• Maintain thorough, accurate, and uptodate referral documentation within the Electronic Health Record (EHR) system.
• Assist with insurance verification, prior authorizations, and obtaining necessary approvals for specialty services.
• Ensure patients receive reminders and followup notifications regarding referral appointments.
• Collaborate with clinical and administrative teams to troubleshoot referral issues and support continuity of care.
• Perform other jobrelated duties as assigned by management.

Schedule:

• Monday–Friday, 8:00 a.m.–5:00 p.m. (Extended hours may be required.)
• Work Location: Onsite.

• High school diploma or equivalent required; Associate degree or higher preferred.
• Minimum of 1–2 years of experience in a healthcare setting preferred, with experience in referral coordination or a similar administrative role strongly desired.

• Medical, Dental, and Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan
• Supplemental Policies (Colonial Life)

• 401(k) with up to 3% company match
• Employersponsored ShortTerm Disability
• Employerpaid Life and AD&D Insurance

• Paid Time Off (PTO) beginning Day 1
• SelfCare Floating Holidays
• 8.5 Paid Holidays

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your well-being at work and beyond.

To successfully perform this role, employees must be able to perform each essential function with or without reasonable accommodation. The requirements listed represent the necessary knowledge, skills, and abilities. CAHN provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

This position may involve potential exposure to infectious agents, including HIV, hepatitis, and TB. The duties listed are representative of essential job functions and are not exhaustive. Additional responsibilities may be assigned by the supervisor as needed, with reasonable accommodations available.